Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304417 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC Mobile Dental (10448-01-010) — 33 Ferry St., Middletown CT, 06457

Sep 15, 2025 → Sep 18, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 22, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 3 of 5 biz days used
Created: Sep 15, 2025 Completed: Sep 18, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0 / 5
Sep 15 → Sep 15 Ready for Scheduling ▶ Running 0 0 / 5
Sep 15 → Sep 16 Assigned ▶ Running 1 1 / 5
Sep 16 → Sep 18 Scheduled ▶ Running 2 3 / 5
Dispatch 0.0d
Coordinators 4.7d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Field Work
0.0 days
Created: Sep 15, 2025 Due: Sep 22, 2025 Completed: Sep 18, 2025 (4 days early)
📅
3.8 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00527082
FW: CHC/Emsar- Follow up-Inspection stickers for new equip. Waiting for customer response.
Closed
Miscellaneous Equipment Inspection Melissa needs a follow up inspection for their ASI equipment that was missed. https://www.ebiotrack.com/inspection.php?iid=30076
Priority
High
Origin
Email
Reason
New Case
Contact
Melissa Thibeault
Owner
Kimberly Hardison
Created
Sep 15, 2025
Work Orders from this Case (1)
WO-01304417 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Sep 15, 2025 • Closed: Sep 18, 2025
Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/17 KSmith -- Units are at 287 West Street, Rocky Hill. They were moved for an event on Friday. Please go to the above address.

the tech can connect w/Jesse for arrival time-860-338-6164.

9/16 KSmith -- Scheduled for 9/18 with Melissa

9/16 KSmith -- Melissa wants someone onsite by Wednesday afternoon. Advised we do not have anyone available until Thursday or Friday and am awaiting response

9/15 KSmith -- Responded to Melissa's email, provided Friday as a scheduled date and am awaiting response

🔧 Work Performed
Miscellaneous Equipment Inspection
🔍 Technician Findings
Miscellaneous Equipment Inspection due
⚠️ Problem Description
Miscellaneous Equipment Inspection Melissa needs a follow up inspection for their ASI equipment that was missed. https://www.ebiotrack.com/inspection.php?iid=30076

Timeline

📞
Case Linked Sep 15, 8:18 AM
Case Number: 00527082
Subject: FW: CHC/Emsar- Follow up-Inspection stickers for new equip. Waiting for customer response.
Status: Closed
📋
▶
2 Work Order Created Sep 15, 1:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 15, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 3m
👷
▶
3 Technician Assigned Sep 16, 12:15 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 20h 19m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-18T14:30:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Sep 18, 12:03 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 117
⏱️
▶
3 Labor Added Sep 18, 1:36 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Edward Arias
From: Scheduled
To: Completed
Duration in Previous: 2d 1h
🏁
Status: Closed by Edward Arias
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Sep 19, 2:35 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:09 AM
Invoice Number: SM-241619

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

📞
Case 00527082
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Sep 18, 10:30 AM
Created
Sep 15, 1:52 PM
Invoice #
SM-241619

Work Details (3)

Name Type Status Qty Amount Date
WL-02940785 Labor Open 3.5 $0.00 Sep 18, 12:03 PM
WL-02940786 Travel Open 117 - Sep 18, 12:03 PM
WL-02940898 Labor Open 1.25 $0.00 Sep 18, 1:36 PM

Details