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WO-01304423 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 RWJH Station #32 — 38 Rosehill Place, Irvington NJ, 07111

Sep 15, 2025 → Sep 15, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 24, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Sep 15, 2025 Completed: Sep 15, 2025
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 15 → Sep 15 Created ▶ Running 0 0 / 7
Sep 15 → Sep 15 Ready for Scheduling ▶ Running 0 0 / 7
Sep 15 → Sep 15 Assigned ▶ Running 0 0 / 7
Sep 15 → Sep 15 Scheduled ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Billing
0.0 days
Created: Sep 15, 2025 Due: Sep 24, 2025 Completed: Sep 15, 2025 (9 days early)
📅
0.5 days Total Age
⏱️
2.2d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527256
TECH ONSITE - WO NEEDED * no quote needed per SMC
Closed
Technician onsite, has parts in stock no parts order needed Ferno 59-T Stair chair needs 2 casters replaced. SN 07-050006 QTY 2 PN 2748078
Priority
High
Origin
Phone
Reason
New Case
Contact
Sarah Blayman
Owner
Jessica Sells
Created
Sep 15, 2025
Work Orders from this Case (1)
WO-01304423 (current) Invoiced
Repair • Curtis Allen
Created: Sep 15, 2025 • Closed: Sep 15, 2025
Completed with minor delays
Invoiced • 170 days old
🚨
Primary Delay 2.2 days stuck in "Closed"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed and replaced both front casters Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Truck 186 Worn and damage both front casters
⚠️ Problem Description
Technician onsite, has parts in stock no parts order needed Ferno 59-T Stair chair needs 2 casters replaced. SN 07-050006 QTY 2 PN 2748078 https://www.ebiotrack.com/workorder.php?wo=68214
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Sep 15, 1:36 PM
Case Number: 00527256
Subject: TECH ONSITE - WO NEEDED * no quote needed per SMC
Status: Closed
📋
▶
2 Work Order Created Sep 15, 2:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 53m
🗓️
▶
2 Status: Scheduled Sep 15, 5:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For: 2025-09-15T18:00:00.000+0000
🔩
▶
2 Parts Added Sep 15, 6:12 PM
Parts Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Curtis Allen Sep 15, 6:18 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 53m, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Sep 17, 12:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
Status: Invoice Pending by Diane Patton Sep 17, 1:07 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 19, 7:49 PM
Invoice Number: SM-241203

Bottlenecks

Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00527256
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Sep 15, 2:00 PM
Created
Sep 15, 2:16 PM
Invoice #
SM-241203

Work Details (2)

Name Type Status Qty Amount Date
WL-02936512 Parts Open 2 $108.00 Sep 15, 6:12 PM
WL-02936513 Labor Open 0.5 $0.00 Sep 15, 6:13 PM

Details