Nkosi Wilson - Upon initial inspection of device, DUT failed AECM Verification Testm 09/15/2025. Informed Andy Ho of repair requirements and that FCO may not be implemented until repair is complete. Customer Request Philips ASP to perform repair.
Primary Delay4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay4.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Ready for Release
0.0d
Assigned
2.9d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/17/2025 EMartin dispatching to FSE onsite per request
09/16/2025 RFosbury - Device failed FCO81. PWO pending entitlement. Assigning to FSE to receive PO.
🔧Work Performed
Nkosi Wilson - Upon initial inspection of device, DUT failed AECM Verification Testm 09/15/2025. Informed Andy Ho of repair requirements and that FCO may not be implemented until repair is complete. Customer Request Philips ASP to perform repair.
(DO NOT ORDER PARTS).
Valve, proportional (AECM) 453561539901 Qty. 1
Valve, three-way solenoid 453561539911 Qty. 1
🔍Technician Findings
Nkosi Wilson - Upon initial inspection of device, DUT failed AECM Verification Testm 09/15/2025. Informed Andy Ho of repair requirements and that FCO may not be implemented until repair is complete. Customer Request Philips ASP to perform repair.
⚠️Problem Description
Nkosi Wilson - Upon initial inspection of device, DUT failed AECM Verification Testm 09/15/2025. Informed Andy Ho of repair requirements and that FCO may not be implemented until repair is complete. Customer Request Philips ASP to perform repair.
WO-01304426 - Repair - Trilogy EV300 Vent - Marlton - Virtua-Wjhs Support Serv Center
Sep 18, 2025 8:00am – 5:00pm
Work Order: WO-01304426
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13548989
Location: Virtua-Wjhs Support Serv Center
Address: 20 W Stow Rd Ste 3, Marlton, NJ 08053
Manufacturer: Philips Healthcare
Model #: Trilogy EV300 Vent
Serial #: H288176837E2B
Contact Name: Andy Ho
Contact Phone: +12
Timeline
📞
Case Linked Sep 15, 2:05 PM
Case Number:00527282
Subject:URGENT Philips WO Request
Status:Closed
📋
Work Order Created Sep 15, 2:23 PM
Work Order:WO-01304426
Type:Repair
Priority:PC
✅
Status: Ready for Release by Rich FosburySep 16, 12:25 PM
From:Entered
To:Ready for Release
Duration in Previous:22h 2m
👷
▶
2
Technician Assigned Sep 16, 12:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From:Ready for Release
To:Assigned
Duration in Previous:9m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Sep 18, 10:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For:2025-09-18T12:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Nkosi WilsonSep 19, 3:21 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 4h
⏱️
2x Labor Added Sep 20, 2:43 AM
Type:Labor
Status:Open
Qty:1, 1.5
⏳0.0 business days
✔️
Status: Completed by Nkosi WilsonSep 21, 5:28 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2d 2h, 0m
⏱️
Labor Added Sep 22, 11:10 AM
Type:Labor
Status:Open
Qty:0.016666666666667
📋
Status: 07e-Partial Project by Timothy AmburgeySep 22, 11:31 AM
From:Closed
To:07e-Partial Project
Duration in Previous:18h 2m
⏳4.0 business days
📄
Status: Ready to Bill by Timothy AmburgeySep 25, 4:30 PM
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:3d 4h
💰
Status: Invoiced by Josh LongwaySep 26, 4:01 AM
From:Ready to Bill
To:Invoiced
Duration in Previous:11h 30m
⚠️6.0 business days
🧾
Invoice Created Oct 4, 9:25 AM
Invoice Number:SM-242139
Bottlenecks
Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)