9/29 MOwens Called and spoke to Janine. She is sending over a form the tech will need to fill out before going onsite. Scheduled the inspection visit for 10/7 between 10am-4:30pm
9/23 MOwens sent an reply back to Janine asking what days work the best and what info does she need from my tech for entry approval.
09/23/2025 JRolston - Received email from Janine Howie / POC, inquiring about scheduling. Forwarded email to Melissa Owens / ASC. Confirmed via Teams.
🔧Work Performed
10-7-25 CTM - Performed Initial Annual Inspection on all medical equipment located . ALL PASS. Total of 23 pieces of medical equipment inspected . Notified POC Janine Howie of findings an completion .
🔍Technician Findings
10-7-25 CTM - Perform Initial Annual inspection on all medical equipment located. Notify POC Janine Howie of findings and completion.
⚠️Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=30075
📋
Outbound to +13369177670
Completed Sep 29, 2025
Called and spoke to Janine. She is sending over a form the tech will need to fill out before going onsite. Scheduled the inspection visit for 10/7 between 10am-4:30pm
📧
Email:RE: [EXTERNAL]_Work Order has been Assigned Ref{00DA.93zU:500VU.YmirO}
Completed Sep 23, 2025
From: mowens@emsar.com
To: janine.howie@naphcare.com
Janine
My NC tech Chris Morning will be going onsite to complete this inspection due by 10/31. What days work the best to schedule the visit?
What info will you need from my tech for him to go onsite?
Melissa Owens
EMSAR Service Coordinator
803-791-1259
From: Janine Howie <janine.howie@naphcare.com>
Sent: Tuesday, September 23, 2025 10:57 AM
To: John Rolston <john.rolston@emsar.com>; Melissa Owens <mowe
📅
WO-01304438 - Inspection - Winston-Salem - NaphCare - FORSYTH COUNTY DETENTION CENTER - 5104
Oct 7, 2025 10:00am – 1:00pm
Work Order: WO-01304438
Account: NaphCare
Customer Case Number:
Location: NaphCare - FORSYTH COUNTY DETENTION CENTER - 5104
Address: 201 N Churchs St, Winston-Salem, NC 27101
Manufacturer:
Model #:
Serial #:
Contact Name: Janine Howie
Contact Phone: 336-917-7670
Contact Email: janine.h
Case #00527171 – eBiotrack - New Inspection Created
Status: Closed | Priority: Standard
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=30075
💬Case Comment
Internal Sep 15, 2025 2:39pm
Inspection Flag: As of 12/7 NEEDS APPROVAL FOR ANY REPAIR OVER $500.
Timeline
📞
Case Linked Sep 15, 11:14 AM
Case Number:00527171
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 15, 3:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Sep 15, 3:16 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Christopher Morning
🚨11.0 business days
🗓️
▶
2
Status: Scheduled Sep 29, 1:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-07T14:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Christopher MorningOct 7, 9:56 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 20h
⏱️
2x Labor Added Oct 7, 12:18 PM
Type:Labor, Travel
Status:Open
Qty:3, 117
✔️
▶
3
Status: Completed Oct 7, 12:57 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:3
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:2m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonOct 8, 3:50 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 2h, 0m
⏳3.0 business days
🧾
Invoice Created Oct 10, 2:42 PM
Invoice Number:SM-243194
Bottlenecks
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)