Documents for 7990215476-008X FedEx 2Day® * PO is correct, no quote needed.
Closed
Parts Source called in to see if it can ship today.
Attn: PO#:7990215476-008X, FAYAZ MOHAMMED
This shipment MUST be Blind Shipped
Please send confirmation/tracking info to: tracking@partssource.com or fax 866-379-6714
Shipping PO # is to be used on packing slip and shipping label
PO# (7990215476-008H) MUST be included in the reference # field when creating the shipping label
Shipping Method FedEx 2Day®
Shipping Account
Payment Terms NET45
Vendor Part Number 002-0624-00
Description HAND CONTROL FOR THE MIDMARK-RITTER 405
QTY 1
Ext. Price $341.25
Parts Pending1 parts order(s) awaiting fulfillment
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
7.5d / 3.0d SLA
Reschedule
75.6d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/16/2025 SRobinson- Added revised PO from case 00527310.
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Parts Source called in to see if it can ship today.
Attn: PO#:7990215476-008X, FAYAZ MOHAMMED
This shipment MUST be Blind Shipped
Please send confirmation/tracking info to: tracking@partssource.com or fax 866-379-6714
Shipping PO # is to be used on packing slip and shipping label
PO# (7990215476-008H) MUST be included in the reference # field when creating the shipping label
Shipping Method FedEx 2Day®
Shipping Account
Payment Terms NET45
Vendor Part Number 002-0624-00
Description HAND CONTROL FOR THE MIDMARK-RITTER 405
QTY 1
Ext. Price $341.25
📋
Inbound from +13309541191
Completed Sep 24, 2025
Transferred call to MM to inquire about tracking for a part order.
📋
Inbound from +13308516211
Completed Sep 23, 2025
Transferred call to Keith to discuss part order.
📋
Inbound from +13308516211
Completed Sep 23, 2025
wanting to speak with MM to confirm shipping date
📋
Inbound from +13308516211
Completed Sep 19, 2025
Customer wanted to know why this was getting shipped to wilmington. Transferred to MM to inquire about this part order.
📋
Inbound from +13308516211
Completed Sep 18, 2025
Customer calling for the status of this WO, she is going to email Keith Fricke.
📋
Inbound from +13308516211
Completed Sep 18, 2025
part source checking on order, customer states this should be shipping to the customer not Wilmington
PDF
7990215476-008X REVISED PO
Sep 15, 2025
PDF
7990215476-008X REVISED PO
Sep 16, 2025
Case #00526774 – Documents for 7990215476-008X FedEx 2Day® * PO is correct, no quote needed.
Status: Closed | Priority: High
Parts Source called in to see if it can ship today.
Attn: PO#:7990215476-008X, FAYAZ MOHAMMED
This shipment MUST be Blind Shipped
Please send confirmation/tracking info to: tracking@partssource.com or fax 866-379-6714
Shipping PO # is to be used on packing slip and shipping label
PO# (7990215
💬Case Comment
Internal Sep 15, 2025 8:22am
Reached out to the customer to update PO to current price of $525
Timeline
📞
Case Linked Sep 12, 11:35 AM
Case Number:00526774
Subject:Documents for 7990215476-008X FedEx 2Day® * PO is correct, no quote needed.
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Sep 15, 3:48 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered, Assigned
To:Assigned, L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Sep 15, 4:08 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:19m
⚠️8.0 business days
💵
▶
2
2x Expenses Added Sep 24, 3:24 PM
2x Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Peters
From:Awaiting Parts
To:Reschedule
Duration in Previous:8d 23h
🚨17.0 business days
📦
Parts Requested Oct 17, 11:32 AM
Order:00083749
Status:Open
🚨60.0 business days
📦
Status: Awaiting Parts by Rhonnie ReevesJan 15, 1:58 PM
From:Reschedule, Awaiting Parts
To:Awaiting Parts, Closed
Duration in Previous:112d 23h, 0m
📄
▶
3
Status: Ready to Bill Jan 16, 1:12 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-251563
Bottlenecks
Awaiting Parts
Duration: 7.5 business days (threshold: 3.0 business days)
Exceeded by 4.5 business days
Reschedule
Duration: 75.6 business days (threshold: 2.0 business days)
Exceeded by 73.6 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)