Midmark Service Request Dispatch Authorization - WO-00104950
Closed
Zone 1
WD 3 tables Not Laying flat.
Adjust the stop on these 3 tables so that they lock in place more level. For assistance, troubleshooting, or parts identification,
contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
9/17 KKelch Linda called me back to schedule for 9/24 between 9 and 10 am. Customer confirmed. Call logged on WO-01304489
9/17 KKelch called Linda to reschedule for 9/24 between 9 and 10 am due to FSE's trip to Omaha being extended. Left VM. Call logged on WO-01304489
9/16 KKelch called Linda to schedule for 9/19 between 11 and 12 pm. Customer confirmed. Call logged on WO-01304489
9/16/2025jsells
spoke with Linda, and I gave her the WO#'s and told her a coordinator would call her to schedule the onsite visit
🔧Work Performed
adjusted table top
🔍Technician Findings
top not level
⚠️Problem Description
Zone 1
WD 3 tables Not Laying flat.
Adjust the stop on these 3 tables so that they lock in place more level. For assistance, troubleshooting, or parts identification,
contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark Vet Folding Exam Table
📋
Inbound from +17858566369
Completed Sep 17, 2025
9/17 KKelch Linda called me back to schedule for 9/24 between 9 and 10 am. Customer confirmed. Call logged on WO-01304489
📋
Outbound to +17858566369
Completed Sep 17, 2025
9/17 KKelch called Linda to reschedule for 9/24 between 9 and 10 am due to FSE's trip to Omaha being extended. Left VM. Call logged on WO-01304489
📋
Outbound to +17858566369
Completed Sep 16, 2025
9/16 KKelch called Linda to schedule for 9/19 between 11 and 12 pm. Customer confirmed. Call logged on WO-01304489
📋
Outbound to +17858566369
Completed Sep 16, 2025
spoke with Linda, and I gave her the WO#'s and told her a coordinator would call her to schedule the onsite visit
📅
WO-01304489 - Repair - Vet Folding Exam Table - LAWRENCE - Cat Clinic of Lawrence PA
Sep 24, 2025 10:00am – 2:00pm
Work Order: WO-01304489
Account: MIDMARK
Customer Case Number: SR 1456384 WO-00104950
Location: Cat Clinic of Lawrence PA
Address: 1701 Massachusetts St,, LAWRENCE, KS 66044
Manufacturer: Midmark Corp
Model #: Vet Folding Exam Table
Serial #: V2752834
Contact Name: Linda Sharrah
Contact Phone: (785)
PDF
SRA_WO-00104950_ver1 (1)
Sep 16, 2025
PDF
cat hosp
Sep 24, 2025
Timeline
📞
Case Linked Sep 15, 4:08 PM
Case Number:00527334
Subject:Midmark Service Request Dispatch Authorization - WO-00104950
Status:Closed
📋
Work Order Created Sep 16, 9:36 AM
Work Order:WO-01304489
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsSep 16, 9:43 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Sep 16, 9:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:12m
🗓️
▶
2
Status: Scheduled Sep 16, 11:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-19T16:00:00.000+0000
⏳2.0 business days
🔄
Status: Reschedule by Kaitlyn KelchSep 17, 11:53 AM
From:Scheduled
To:Reschedule
Duration in Previous:1d 0h
🗓️
▶
2
Status: Scheduled Sep 17, 12:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-24T14:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Thomas LangenbergSep 24, 10:00 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 21h
⏱️
▶
2
3x Labor Added Sep 24, 10:58 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:58m, 0m
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Sep 25, 12:18 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Sep 27, 9:46 AM
Invoice Number:SM-241945
Bottlenecks
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)