Rachel advised that appx 3 devices were missed on the last inspect.
Inspection: Miscellaneous Equipment Inspection
https://www.ebiotrack.com/inspection.php?iid=30122
Completed misc inspection all work documented in ebiotrack S.O #: 370-17226-30122.
🔍Technician Findings
Completed misc inspection all work documented in ebiotrack S.O #: 370-17226-30122.
⚠️Problem Description
Rachel advised that appx 3 devices were missed on the last inspect.
Inspection: Miscellaneous Equipment Inspection
https://www.ebiotrack.com/inspection.php?iid=30122
📧
Email:RE: CHC of New London (Dental) (10448-14-010) -- EMSAR Inspection -- WO-01304607
Completed Sep 16, 2025
From: reillyr@chc1.com
To: OdoomP@chc1.com, ksmith@emsar.com
Yes Friday will work for the technician to come, thank you!
From: Odoom, Phyllis <OdoomP@chc1.com>
Sent: Tuesday, September 16, 2025 2:56 PM
To: Kourtney Smith <ksmith@emsar.com>
Cc: Reilly, Rachael <reillyr@chc1.com>
Subject: RE: CHC of New London (Dental) (10448-14-010) -- EMSAR Inspection -- WO-01304607
Good afternoon Kourtney
Thank you for your message. I have copied Rachael on this email so she can con
📧
Email:RE: CHC of New London (Dental) (10448-14-010) -- EMSAR Inspection -- WO-01304607
Completed Sep 16, 2025
From: OdoomP@chc1.com
To: ksmith@emsar.com
Cc: reillyr@chc1.com
Good afternoon Kourtney
Thank you for your message. I have copied Rachael on this email so she can confirm the scheduling. Thank you.
Kindest regards,
Phyllis Odoom
(She/Her/Hers)
Onsite Dental Director
Community Health Center, Inc.
1 Shaw’s Cove
New London, CT, 06320
(860) 447-8304
odoomp@chc1.com <mailto:odoomp@chc1.com>
From: Kourtney Smith <ksmith@emsar.com>
Sent
📧
Email: CHC of New London (Dental) (10448-14-010) -- EMSAR Inspection -- WO-01304607
Completed Sep 16, 2025
To: odoomp@chc1.com
CC:
BCC:
Attachment: --none--
Subject: CHC of New London (Dental) (10448-14-010) -- EMSAR Inspection -- WO-01304607
Body:
Hi Phyllis,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at CHC of New London (Dental) (10448-14-010) located at 1 Shaw's Cove?
If not, would you have the contact information of the person I need to speak with?
If you are the cor
📅
WO-01304607 - Misc. Inspection - New London - CHC of New London (Dental) (10448-14-010)
Sep 19, 2025 1:00pm – 2:00pm
Work Order: WO-01304607
Account: Community Health Center CHC New Britain
Customer Case Number:
Location: CHC of New London (Dental) (10448-14-010)
Address: 1 Shaw's Cove, New London, CT 06320
Manufacturer:
Model #:
Serial #:
Contact Name: Phyllis Odoom
Contact Phone:
Contact Email: odoomp@chc1.
Timeline
📞
Case Linked Sep 16, 11:10 AM
Case Number:00527555
Subject:
Status:Closed
📋
▶
2
Work Order Created Sep 16, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Sep 16, 1:18 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Mohamed Shareed
🗓️
▶
2
Status: Scheduled Sep 16, 4:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-19T18:00:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithSep 17, 10:16 AM
Scheduled For:2025-09-19T17:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Mohamed ShareedSep 19, 10:51 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 18h
⏱️
▶
2
3x Labor Added Sep 19, 12:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 45m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 22, 1:51 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Sep 23, 11:38 AM
Invoice Number:SM-241710
Bottlenecks
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)