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WO-01304609 ↗ ServiceMax

SNOW HILL VOLUNTEER FIRE COMPANY • Parts Sale • P7

📍 Snow Hill Volunteer Fire Company — 4718 Snow Hill Rd., Snow Hill MD, 21863

Sep 16, 2025 → Jan 15, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 25, 2025
✗ SLA Missed (64 biz days late)
Active: 71 biz days
Paused: 10 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Jan 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Sep 16 → Sep 30, 2025
10 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
71d
▶ Clock Running
Status: Assigned
Sep 30 → Jan 15, 2026
71 business days (counted)
Running total: 71 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jan 15, 2026
0 business days (not counted)
Created: Sep 16, 2025 Invoiced: Jan 15, 2026
Business Days Used 71 / 7
0 7d budget +64d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0 / 7
Sep 16 → Sep 16 L2 Screening ▶ Running 0 0 / 7
Sep 16 → Sep 30 Awaiting Parts ⏸ Paused 10
Sep 30 → Sep 30 Ready for Scheduling ▶ Running 0 0 / 7
Sep 30 → Jan 15 Assigned ▶ Running 71 71 / 7
Jan 15 → Jan 15 Awaiting Parts ⏸ Paused 0
Dispatch 0.0d
Material Management 11.0d
Coordinators 71.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.0 days
Over SLA
Coordinators
71.8 days
Over SLA
Billing
0.0 days
Created: Sep 16, 2025 Due: Sep 25, 2025 Completed: Jan 15, 2026 (111 days late)
📅
82.0 days Total Age
⏱️
71.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
79.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526930
L2 review - EMS
Closed
Q-00030056 We need the pad at the head of the stretcher that cushions where the oxygen bottle goes. It is a vinyl cover pad. The old one was partially unzipped and got soaked with blood, so we tossed it. I took a picture of the tag on one of our other units. Part needed 1 O2 bottle cover, 6500-001-260
Priority
Standard
Origin
Email
Reason
New Case
Contact
Howard Stephens
Owner
Jessica Sells
Created
Sep 12, 2025
Work Orders from this Case (1)
WO-01304609 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Sep 16, 2025 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 71.7 days stuck in "Assigned"
⏱️
Total Delay 79.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
11.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
71.7d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00030056 We need the pad at the head of the stretcher that cushions where the oxygen bottle goes. It is a vinyl cover pad. The old one was partially unzipped and got soaked with blood, so we tossed it. I took a picture of the tag on one of our other units. Part needed 1 O2 bottle cover, 6500-001-260 https://www.ebiotrack.com/workorder.php?wo=68229

Timeline

📞
Case Linked Sep 12, 4:23 PM
Case Number: 00526930
Subject: L2 review - EMS
Status: Closed
3.0 business days
📋
2 Work Order Created Sep 16, 11:25 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Sep 16, 11:38 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 12m
🚨 11.0 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 30, 1:25 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 14d 1h
👷
2 Technician Assigned Sep 30, 2:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 7m
💵
2x Expenses Added Sep 30, 3:58 PM
Type: Expenses, Parts
Status: Open
Qty: 1
🚨 72.0 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Jan 15, 2:33 PM
From: Assigned, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 107d 1h, 0m
2.0 business days
📄
3 Status: Ready to Bill Jan 16, 5:26 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-251588

Bottlenecks

Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 71.7 business days (threshold: 4.0 business hours)
Exceeded by 71.2 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

📞
Case 00526930
Closed
📦
Parts Order 00081790
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Parts Sale
Branch
MedPro
Technician
Customer Part Sale
Scheduled
N/A
Created
Sep 16, 11:25 AM
Invoice #
SM-251588

Work Details (2)

Name Type Status Qty Amount Date
WL-02954746 Expenses Open 1 $0.00 Sep 30, 3:58 PM
WL-02954747 Parts Open 1 $364.50 Sep 30, 3:59 PM

Details