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Detailed work order timeline, KPIs, and analysis

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WO-01304624 ↗ ServiceMax

Catoctin Veterinary Clinic • Virtual Tech - Drop Shipment • PC

📍 Catoctin Veterinary Clinic — 112 Dry Mill Rd SW, LEESBURG VA, 20175

Sep 16, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 14, 2025
✗ SLA Missed
Active: 31 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: On Hold
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Awaiting Parts
Sep 16 → Jan 5, 2026
73 business days (not counted)
25d
▶ Clock Running
Status: On Hold
Jan 5 → Feb 10, 2026
25 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 19, 2026
6 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Sep 16, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 16 On Hold ▶ Running 0 0
Sep 16 → Jan 5 Awaiting Parts ⏸ Paused 73 —
Jan 5 → Feb 10 On Hold ▶ Running 25 25
Feb 10 → Feb 19 Reschedule ▶ Running 6 31
Feb 19 → Feb 19 Assigned ▶ Running 0 31
Dispatch 0.0d
Material Management 74.0d
Holding 25.2d (excluded)
Coordinators 7.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
74.0 days
Over SLA
Holding (excluded from total)
25.2 days
Coordinators
7.0 days
Over SLA
Created: Sep 16, 2025 Due: Nov 14, 2025 Completed: Feb 19, 2026 (96 days late)
📅
105.0 days Total Age
⏱️
74.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
78.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00526551
<no subject>
Closed
Notes: de-attached from the pole Model: Startrol - Surgical Light Asset : 13274789
Priority
Standard
Origin
Email
Reason
New Case
Contact
Megyn Zywicki
Owner
Virtual Tech
Created
Sep 11, 2025
Work Orders from this Case (2)
WO-01304624 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Sep 16, 2025 • Closed: Feb 19, 2026
WO-01317098 Invoiced
Virtual Tech - Field Repair • Michael Harris
Created: Nov 25, 2025 • Closed: Dec 1, 2025
Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 74.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 78.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
25.2d
Awaiting Parts
74.0d / 3.0d SLA
Reschedule
7.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Hi ,A work order request has been sent for: Name: Megan Zywicki Phone: 5716369364 Email: info@catoctinvetclinic.com Notes: Drill will not keep burr on when in use. It has flied off multiple times. Site: Catoctin Veterinary ClinicCity: LeesburgCity: VA Model: iM3 - Elite asset: 13274805 Hi ,A work order request has been sent for: Name: Megan Zywicki Phone: 5716369364 Email: info@catoctinvetclinic.com Notes: de-attached from the pole Site: Catoctin Veterinary Clinic City: Leesburg City: VA Model: Startrol - Surgical Light Asset : 13274789 https://www.ebiotrack.com/workorder.php?wo=68232

Timeline

📞
Case Linked Sep 11, 3:51 PM
Case Number: 00526551
Subject: <no subject>
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Sep 16, 12:10 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
📦
▶
2 Parts Requested Sep 16, 12:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From: On Hold
To: Awaiting Parts
Duration in Previous: 10m
🚨 74.0 business days
⏸️
Status: On Hold by Fabiola Moreno Jan 5, 5:20 PM
From: Awaiting Parts
To: On Hold
Duration in Previous: 111d 5h
🚨 25.8 business days
🔄
Status: Reschedule by Nancy Suarez Feb 10, 10:52 AM
From: On Hold
To: Reschedule
Duration in Previous: 35d 17h
⚠️ 7.0 business days
🔩
▶
3 2x Parts Added Feb 19, 10:40 AM
2x Parts Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Wendy Argueta
From: Reschedule
To: Assigned
Duration in Previous: 8d 23h
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
✔️
Status: Completed by Wendy Argueta Feb 19, 10:49 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏳ 3.0 business days
💵
▶
3 Expenses Added Feb 23, 1:56 PM
Expenses Added → Status: Ready to Bill → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 3h, 0m
🧾
Invoice Created
Invoice Number: SM-254670

Bottlenecks

Awaiting Parts
Duration: 74.0 business days (threshold: 3.0 business days)
Exceeded by 71.0 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00526551
Closed
📦
Parts Order 00081795
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Sep 16, 12:10 PM
Invoice #
SM-254670

Work Details (3)

Name Type Status Qty Amount Date
WL-03111839 Parts Open 1 $1,569.46 Feb 19, 10:40 AM
WL-03111840 Labor Open 0.033333333333333 $37.25 Feb 19, 10:40 AM
WL-03116260 Expenses Open 1 $12.89 Feb 23, 1:56 PM

Details