Midmark Service Request Dispatch Authorization - WO-00104979
Closed
Zone 1
MGIV Wireless Customer Evaluation
Tech will need 50 lb weight. Tech will need to install the new wireless board and the new hand and foot control. calibrate the
scale and make sure product is working properly. Parts are shipping UPS NDA; however, I don't have a leadtime on when the
order will ship. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank
you!
9/22 MOwens Sent a FU email to Lori letting her know that the first available for the tech to schedule the visit after 5pm would be this Fri. 9/26 and Mon 9/29 if needed. She replied back that those days will work.
9/19 MOwens Lori replied back and said she need the repair visit to take place after 5pm because of the office schedule. Replied back that I am looking for a day that will work.
9/19 MOwens Called to speak to Lori. Left a vm for her to call back. Sent an email also.
9/19 MOwens Called to speak to Lori. Left a vm for her to call back. Sent an email also.
9/18 MOwens Called to speak to Lori. Left a vm for her to call back to schedule the visit.
9/17 MOwens Called to speak to Lori about scheduling. Left a vm for her to call back.
🔧Work Performed
DEAD AND/OR CORRODED BATTERIES; REPLACED BOTH CONTROLLERS AND SCALE BOARD; CALIBRATES AND TESTS GOOD
🔍Technician Findings
BOTH CONTROLLERS NO FUNCTION
⚠️Problem Description
Zone 1
MGIV Wireless Customer Evaluation
Tech will need 50 lb weight. Tech will need to install the new wireless board and the new hand and foot control. calibrate the
scale and make sure product is working properly. Parts are shipping UPS NDA; however, I don't have a leadtime on when the
order will ship. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank
you!
WO-01304629 - Repair - 626 (Series) Chair - Philadelphia - Jefferson Honickman Center
Sep 26, 2025 5:00pm – 7:00pm
Work Order: WO-01304629
Account: MIDMARK
Customer Case Number: SR 1455300 WO-00105007
Location: Jefferson Honickman Center
Address: 1101 Chestnut St, Philadelphia, PA 19107-3619
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2644276
Contact Name: Lori Rodriguez
Contact Phone: (445) 28
PDF
1304625
Sep 26, 2025
Timeline
📞
Case Linked Sep 15, 7:28 PM
Case Number:00527405
Subject:Midmark Service Request Dispatch Authorization - WO-00104979
Status:Closed
📋
Work Order Created Sep 16, 12:18 PM
Work Order:WO-01304629
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsSep 16, 12:32 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:13m
⏳3.0 business days
👷
▶
2
Technician Assigned Sep 18, 9:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 20h
⏳3.0 business days
👷
Technician Assigned by Melissa OwensSep 22, 11:41 AM
Technician:Chris Galasso
🗓️
▶
2
Status: Scheduled Sep 22, 12:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-26T21:00:00.000+0000
⚠️5.0 business days
🔧
▶
3
Status: Tech On Site Sep 26, 11:22 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
⏳1.1 business days
📄
▶
2
Status: Ready to Bill Sep 29, 11:51 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Nancy SuarezSep 29, 12:01 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
🚨55.0 business days
🧾
Invoice Created Dec 18, 9:29 AM
Invoice Number:SM-242294
Bottlenecks
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)