Detailed work order timeline, KPIs, and analysis
MADISON AREA TECHNICAL COLLEGE • Repair • P7
📍 Madison Area Tech - Perry St. Goodman South Campus — 2429 Perry St, Madison WI, 53713
Sep 16, 2025 → Jan 8, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 16 → Sep 16 | Created | ▶ Running | 0 | 0 / 7 |
| Sep 16 → Sep 16 | L2 Screening | ▶ Running | 0 | 0 / 7 |
| Sep 16 → Sep 30 | Awaiting Parts | ⏸ Paused | 10 | — |
| Sep 30 → Sep 30 | Ready for Scheduling | ▶ Running | 0 | 0 / 7 |
| Sep 30 → Nov 21 | Assigned | ▶ Running | 36 | 36 / 7 |
| Nov 21 → Nov 24 | Scheduled | ▶ Running | 1 | 37 / 7 |
| Nov 24 → Nov 25 | Tech On Site | ▶ Running | 1 | 38 / 7 |
| Nov 25 → Dec 1 | Completed | ▶ Running | 2 | 40 / 7 |
| Dec 1 → Dec 1 | Incomplete | ▶ Running | 0 | 40 / 7 |
| Dec 1 → Dec 2 | Closed | ▶ Running | 1 | 41 / 7 |
| Dec 2 → Jan 8 | Incomplete | ▶ Running | 25 | 66 / 7 |
| Jan 8 → Jan 8 | Closed | ▶ Running | 0 | 66 / 7 |
| Jan 8 → Jan 8 | Billing Review | ▶ Running | 0 | 66 / 7 |
1/7 KWeiss, Quote expired
12/2 KWeiss, Created case and sent to sales for quoting.
12/1/25 lcoonrod
follow up in case 00547789
11/21/2025 CRamen logged email WO-01304645 confirming Monday 11/24/2025 with tech arrival between 8-10am. Email :Monday will work. All units are at 1701 Pearson St. Location. This would be our Main Campus.
Rusty will be there and can help get Allen access to those units.
11/20/2025 CRamen left a vm for Joshua to return call to schedule for Monday 11/24/2025 with tech arrival between 8-10am. Call logged on WO-01304646
11/19/2025 LHill-Per TEAMS message with Alan Page-he confirmed he has rec'd the parts. Rhea is working with FOM to get WOs in correct status.
11/18/25 RCook- Updated due date based on parts.
11/17/2025 CRamen Madison Area Tech WO-01304646 and 01304658 AP on WO-01304645 awaiting response from Alan that Lawrence sent all parts needed to schedule these. Lawrence said should have delivered Saturday. Requested due date to be updated
11/11/25 RCook- Updated due date based on parts. Waiting for parts on WO-01304645
11/11/2025 CRamen WO-01304645 is still in awaiting parts and as soon as we get an eta on parts we will schedule WO-01304658 and 01304646 all together. Requested due date to be extended
11/3/25 RCook- Updated due date based on parts. WO-01304645 is still in awaiting parts.
10/31/2025 CRamen WO-01304645 is still in awaiting parts and as soon as we get an eta on parts we will schedule WO-01304658 and 01304646 all together.
10/23/25 RCook- Updated due date due to parts for WO-01304645. WO-01304646, WO-01304645 and WO-01304658 should be scheduled together.
10/20/2025 CRamen WO-01304645 is still in awaiting parts and as soon as we get an eta on parts we will schedule WO-01304658 and 01304646 all together.
10/15/2025 CRamen WO-01304645 is still in awaiting parts and as soon as we get an eta on parts we will schedule WO-01304658 and 01304646 all together.
10/14/2025 CRamen WO-01304645 is still in awaiting parts and as soon as we get an eta on parts we will schedule WO-01304658 and 01304646 all together.
10/13/2025 CRamen WO-01304645 is still in awaiting parts and as soon as we get an eta on parts we will schedule WO-01304658 and 01304646 all together.
10/8/2025 CRamen WO-01304645 is still in awaiting parts and as soon as we get an eta on parts we will schedule WO-01304658 and 01304646 all together.
10/7/2025 CRamen WO-01304645 is still in awaiting parts and as soon as we get an eta on parts we will schedule WO-01304658 and 01304646 all together.
10/6/2025 CRamen WO-01304645 is still in awaiting parts and as soon as we get an eta on parts we will schedule WO-01304658 and 01304646 all together. Call logged on WO-01304646
10/1/2025 CRamen spoke with Joshua and he said there were 3 work orders for 3 separate units. WO-01304645 is still in awaiting parts and as soon as we get an eta on parts we will schedule WO-01304658 and 01304646 all together. Call logged on WO-01304646
10/1/2025 CRamen left a vm for Joshua to return call to schedule for Tuesday 10/7/2025 with tech arrival between 1-3pm.
10/1/2025 CRamen delivered today.
9/30/2025 CRamen left a vm for Joshua that parts are shipping to Alan and as soon as I get a eta from Tracking we will call to schedule repair.
9/30/2025 CRamen 1Z01E3E70398559878 No ETA yet.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02954697 | Expenses | Open | 1 | $0.00 | Sep 30, 3:25 PM |
| WL-02954700 | Parts | Open | 1 | $0.00 | Sep 30, 3:27 PM |
| WL-02954701 | Parts | Open | 1 | $171.45 | Sep 30, 3:27 PM |
| WL-03022164 | Labor | Open | 2.5666666666667 | $0.00 | Dec 1, 5:01 AM |