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WO-01304659 ↗ ServiceMax

Conviva Care Solutions (Humana) • Misc. Inspection • P5

📍 Conviva Central Corpus #3880 — 917 South Port Ave., Corpus Christi TX, 78405

Sep 16, 2025 → Sep 18, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 23, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 19, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: 04-Scheduled
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Sep 16, 2025 Completed: Sep 19, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0 / 5
Sep 16 → Sep 16 Ready for Scheduling ▶ Running 0 0 / 5
Sep 16 → Sep 16 Assigned ▶ Running 0 0 / 5
Sep 16 → Sep 19 Scheduled ▶ Running 3 3 / 5
Sep 19 → Sep 19 04-Scheduled ▶ Running 0 3 / 5
Dispatch 0.1d
Coordinators 3.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 16, 2025 Due: Sep 23, 2025 Completed: Sep 19, 2025 (4 days early)
📅
3.1 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527394
eBiotrack - New Inspection Created
Closed
Inspection: New Miscellaneous Equipment Inspection Equip: 71 https://www.ebiotrack.com/inspection.php?iid=30080 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeanna Valdez
Owner
John Rolston
Created
Sep 15, 2025
Work Orders from this Case (1)
WO-01304659 (current) Invoiced
Misc. Inspection • Anthony Wirth
Created: Sep 16, 2025 • Closed: Sep 18, 2025
Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
04-Scheduled
0.0d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/16 KKelch added to previously scheduled date. See logged call on WO-01304473

🔧 Work Performed
Tagged and inspected 4 bp units.
🔍 Technician Findings
Found no issues with new units.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection BP needs inspected new equipment sn 000443 sn 000005 sn 000098 sn 000157 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR. https://www.ebiotrack.com/inspection.php?iid=30080

Timeline

📞
Case Linked Sep 15, 5:57 PM
Case Number: 00527394
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
Work Order Created Sep 16, 1:23 PM
Work Order: WO-01304659
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by John Rolston Sep 16, 1:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 25m
👷
▶
3 Technician Assigned Sep 16, 2:17 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 28m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-18T17:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
4 5x Labor Added Sep 18, 10:06 PM
5x Labor Added → Status: 04-Scheduled → Status: Completed → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 2d 7h
✔️
Status: Completed by Anthony Wirth
From: 04-Scheduled
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.2 business days
📄
▶
3 Status: Ready to Bill Sep 22, 9:49 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Billing Review
To: Invoice Pending
Duration in Previous: 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 15.0 business days
🧾
Invoice Created Oct 10, 12:43 PM
Invoice Number: SM-241663

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00527394
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Sep 18, 1:30 PM
Created
Sep 16, 1:23 PM
Invoice #
SM-241663

Work Details (5)

Name Type Status Qty Amount Date
WL-02941760 Labor Open 0.5 $0.00 Sep 18, 10:06 PM
WL-02941761 Travel Open 10 $0.00 Sep 18, 10:06 PM
WL-02941762 Labor Open 3 $357.00 Sep 18, 10:06 PM
WL-02941763 Travel Open 164 $0.00 Sep 18, 10:06 PM
WL-02941764 Labor Open 0.5 $59.50 Sep 18, 10:06 PM

Details