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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304660 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cullman Regional Medical Center — 1912 AL Highway 57, Cullman AL, 35058

Sep 16, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (23 biz days early)
Active: 8 biz days
🕐 Clock stopped: Tech Off Site (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 26, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 16, 2025 Tech Off Site: Sep 26, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 26 Scheduled ▶ Running 8 8
Dispatch 0.1d
Coordinators 8.7d
Field Work 0.0d
Billing 4.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
8.7 days
Over SLA
Field Work
0.0 days
Billing
4.4 days
Over SLA
Created: Sep 16, 2025 Due: Oct 30, 2025 Completed: Sep 26, 2025 (34 days early)
📅
8.8 days Total Age
⏱️
9.0d in 07e-Partial Project Longest Stage
🔄
10 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 23, 2025
Visit 2 Sep 24, 2025
Visit 3 Sep 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527624
URGENT Philips WO Request
Closed
Annual PM 2025
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephen Glass
Owner
Shelby Robinson
Created
Sep 16, 2025
Work Orders from this Case (1)
WO-01304660 (current) Invoiced
Preventive Maintenance • Joseph Nuovo
Created: Sep 16, 2025 • Closed: Sep 26, 2025
Completed with minor delays
Invoiced • 169 days old
🚨
Primary Delay 9.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
8.7d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
0.0d / 1.0d SLA
07e-Partial Project
18.5d
WO Correction Needed
2.8d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
All devices on the case have passed all PM tests.
⚠️ Problem Description
Annual PM 2025
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Sep 16, 1:14 PM
Case Number: 00527624
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 16, 1:27 PM
Work Order: WO-01304660
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Sep 16, 2:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-22T05:00:00.000+0000, 2025-09-22T00:00:00.000+0000, 2025-09-22T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 39m
⚠️ 6.0 business days
⏱️
3x Labor Added Sep 23, 7:04 PM
Type: Labor
Status: Open
Qty: 2, 0.25, 1.25
⏳ 1.6 business days
⏱️
Labor Added Sep 24, 7:48 PM
Type: Labor
Status: Open
Qty: 2
⏳ 2.5 business days
⏱️
2x Labor Added Sep 26, 1:36 PM
Type: Labor
Status: Open
Qty: 2.5, 0.5
🚗
Status: Tech Off Site by Joseph Nuovo Sep 26, 1:56 PM
From: Scheduled
To: Tech Off Site
Duration in Previous: 9d 23h
✔️
Status: Completed by Joseph Nuovo Sep 26, 2:11 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 14m, 0m
⏱️
▶
2 Labor Added Sep 26, 2:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 2, 4:22 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 6d 1h
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 3, 8:44 AM
From: WO Correction Needed
To: 07e-Partial Project
Duration in Previous: 16h 21m
⚠️ 9.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 5:03 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 13d 8h
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 17, 1:19 PM
From: WO Correction Needed
To: 07e-Partial Project
Duration in Previous: 20h 16m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 2h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:43 PM
Invoice Number: SM-244561

Bottlenecks

Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00527624
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Sep 22, 9:00 AM
Created
Sep 16, 1:27 PM
Invoice #
SM-244561

Work Details (7)

Name Type Status Qty Amount Date
WL-02946574 Labor Open 2 $150.00 Sep 23, 7:04 PM
WL-02946575 Labor Open 0.25 $155.00 Sep 23, 7:04 PM
WL-02946576 Labor Open 1.25 $0.00 Sep 23, 7:04 PM
WL-02948239 Labor Open 2 $0.00 Sep 24, 7:48 PM
WL-02950856 Labor Open 2.5 $0.00 Sep 26, 1:36 PM
WL-02950857 Labor Open 0.5 $0.00 Sep 26, 1:36 PM
WL-02950959 Labor Open 0.016666666666667 $38.00 Sep 26, 2:30 PM

Details