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WO-01304661 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cullman Regional Medical Center — 1912 AL Highway 57, Cullman AL, 35058

Sep 16, 2025 → Sep 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (41 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Sep 27, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 22, 2025
4 business days (counted)
Running total: 4 of ? biz days used
4d
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 26, 2025
4 business days (counted)
Running total: 8 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 27, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 16, 2025 Completed: Sep 27, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 22 Scheduled ▶ Running 4 4
Sep 22 → Sep 26 Tech On Site ▶ Running 4 8
Sep 26 → Sep 27 Scheduled ▶ Running 0 8
Dispatch 0.1d
Coordinators 5.5d
Field Work 4.6d
Billing 7.8d
✓ SLA Met
Dispatch
0.1 days
Coordinators
5.5 days
Over SLA
Field Work
4.6 days
Over SLA
Billing
7.8 days
Over SLA
Created: Sep 16, 2025 Due: Nov 30, 2025 Completed: Sep 27, 2025 (64 days early)
📅
8.8 days Total Age
⏱️
8.5d in 07e-Partial Project Longest Stage
🔄
11 transitions Status Changes
⚠️
10.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 22, 2025
Visit 2 Sep 23, 2025
Visit 3 Sep 24, 2025
Visit 4 Sep 26, 2025
Visit 5 Sep 27, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527626
URGENT Philips WO Request
Closed
Annual PM 2025
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tiffany Calvert
Owner
Shelby Robinson
Created
Sep 16, 2025
Work Orders from this Case (1)
WO-01304661 (current) Invoiced
Preventive Maintenance • Joseph Nuovo
Created: Sep 16, 2025 • Closed: Sep 27, 2025
Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 8.5 days stuck in "07e-Partial Project"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
4.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
12.2d
WO Correction Needed
2.8d
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
Eight of the ten devices on the case have passed their PMs. One was after repairs. Another device is pending a repair to be completed by FSE Sam Biddie. The final device is under question because it has been moved between the US and Japan and may not be eligible for service, due to regulations.
⚠️ Problem Description
Annual PM 2025
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Sep 16, 1:16 PM
Case Number: 00527626
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 16, 1:37 PM
Work Order: WO-01304661
Type: Preventive Maintenance
Priority: PC
👷
▶
4 Technician Assigned Sep 16, 2:03 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-22T05:00:00.000+0000, 2025-09-22T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 26m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-22T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Sep 22, 3:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
⏱️
3x Labor Added Sep 22, 9:39 PM
Type: Labor
Status: Open
Qty: 8.5, 4, 0.25
💵
3x Expenses Added Sep 22, 9:51 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
4x Labor Added Sep 23, 6:46 PM
Type: Labor, Expenses
Status: Open
Qty: 0.25, 6, 1
⏳ 1.7 business days
⏱️
2x Labor Added Sep 24, 7:24 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.6 business days
💵
9x Expenses Added Sep 26, 1:34 PM
Type: Expenses
Status: Open
Qty: 1
🗓️
Status: Scheduled by Joseph Nuovo Sep 26, 2:13 PM
From: Tech On Site
To: Scheduled
Duration in Previous: 3d 22h
⏱️
2x Labor Added Sep 27, 12:10 PM
Type: Labor
Status: Open
Qty: 11.5, 0.25
💵
Expenses Added Sep 27, 12:15 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Joseph Nuovo Sep 27, 12:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22h 7m, 1m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Sep 29, 2:38 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 2h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 2, 4:21 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 1h
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 3, 3:55 PM
From: WO Correction Needed
To: 07e-Partial Project
Duration in Previous: 23h 33m
⚠️ 9.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 5:02 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 13d 1h
⏳ 1.9 business days
✔️
Status: Completed by Fady Messak Oct 19, 9:51 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 2d 16h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 20, 8:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 32m
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 19h
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:43 PM
Invoice Number: SM-244562

Bottlenecks

Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Tech On Site
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00527626
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Sep 22, 9:00 AM
Created
Sep 16, 1:37 PM
Invoice #
SM-244562

Work Details (25)

Name Type Status Qty Amount Date
WL-02945303 Labor Open 8.5 $0.00 Sep 22, 9:39 PM
WL-02945304 Labor Open 4 $150.00 Sep 22, 9:39 PM
WL-02945305 Labor Open 0.25 $155.00 Sep 22, 9:39 PM
WL-02945312 Expenses Open 1 $0.00 Sep 22, 9:51 PM
WL-02945313 Expenses Open 1 $0.00 Sep 22, 9:51 PM
WL-02945314 Expenses Open 1 $0.00 Sep 22, 9:51 PM
WL-02946534 Labor Open 0.25 $310.00 Sep 23, 6:46 PM
WL-02946535 Labor Open 6 $300.00 Sep 23, 6:46 PM
WL-02946536 Expenses Open 1 $0.00 Sep 23, 6:46 PM
WL-02946537 Expenses Open 1 $0.00 Sep 23, 6:46 PM
WL-02948205 Labor Open 0.25 $155.00 Sep 24, 7:24 PM
WL-02948206 Labor Open 5 $150.00 Sep 24, 7:24 PM
WL-02950827 Expenses Open 1 $0.00 Sep 26, 1:34 PM
WL-02950828 Expenses Open 1 $0.00 Sep 26, 1:34 PM
WL-02950829 Expenses Open 1 $0.00 Sep 26, 1:34 PM
WL-02950830 Expenses Open 1 $0.00 Sep 26, 1:34 PM
WL-02950831 Expenses Open 1 $0.00 Sep 26, 1:34 PM
WL-02950832 Expenses Open 1 $0.00 Sep 26, 1:34 PM
WL-02950833 Expenses Open 1 $0.00 Sep 26, 1:34 PM
WL-02950834 Expenses Open 1 $0.00 Sep 26, 1:34 PM
WL-02950835 Expenses Open 1 $0.00 Sep 26, 1:34 PM
WL-02952019 Labor Open 11.5 $0.00 Sep 27, 12:10 PM
WL-02952020 Labor Open 0.25 $0.00 Sep 27, 12:10 PM
WL-02952021 Expenses Open 1 $0.00 Sep 27, 12:15 PM
WL-02953127 Labor Open 0.016666666666667 $152.00 Sep 29, 2:38 PM

Details