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WO-01304665 ↗ ServiceMax

Steris • Installation • PC

📍 STATE OF ALASKA DEPT OF HEALTH & SOCIAL SVCS — 545 dr martin luther king jr ave, Anchorage AK, 99507

Sep 16, 2025 → Sep 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 20, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Sep 16, 2025 Completed: Sep 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 17 Ready for Scheduling ▶ Running 1 1
Sep 17 → Sep 18 Scheduled ▶ Running 1 2
Dispatch 0.0d
Coordinators 3.8d
Field Work 0.5d
Billing 89.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Field Work
0.5 days
Billing
89.7 days
Over SLA
Created: Sep 16, 2025 Due: Sep 20, 2025 Completed: Sep 18, 2025 (2 days early)
📅
2.8 days Total Age
⏱️
88.5d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
87.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Peter T Green — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 16, 2025
Visit 2 Sep 17, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527611
Alaska Department of Health - SOA 18676929 - Uncrate and move
Closed
Uncrate and Move 1 Medium Sterilizer
Priority
Standard
Origin
Email
Reason
New Case
Contact
William Brewer
Owner
Kimberly Hardison
Created
Sep 16, 2025
Work Orders from this Case (1)
WO-01304665 (current) Invoiced
Installation • Peter T Green
Created: Sep 16, 2025 • Closed: Sep 18, 2025
Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 88.5 days stuck in "Billing Review"
⏱️
Total Delay 87.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Billing Review
88.5d / 2.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

020126 NFLOYD - PO received

01/19/26 NFLOYD - Sent follow up email requesting PO

09-21-25 NFloyd: Awaiting PO

🔧 Work Performed
Uncrate and Move 1 Medium Sterilizer
🔍 Technician Findings
Uncrate and Move 1 Medium Sterilizer
⚠️ Problem Description
Uncrate and Move 1 Medium Sterilizer

Timeline

📞
Case Linked Sep 16, 12:56 PM
Case Number: 00527611
Subject: Alaska Department of Health - SOA 18676929 - Uncrate and move
Status: Closed
📋
▶
2 Work Order Created Sep 16, 1:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Sep 17, 10:34 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Peter Green
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20h 46m
📅
Dispatch Scheduled by Peter Green
Scheduled For: 2025-09-16T17:00:00.000+0000
⏱️
3x Labor Added Sep 17, 10:51 AM
Type: Labor
Status: Open
Qty: 0.75, 3, 4.5
⏳ 2.0 business days
✔️
Status: Completed by Peter Green Sep 18, 11:49 AM
From: Scheduled
To: Completed
Duration in Previous: 1d 1h
⏱️
▶
2 3x Labor Added Sep 18, 4:04 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Peter Green
From: Completed
To: Closed
Duration in Previous: 4h 14m
⏳ 2.0 business days
💵
Status: Billing Review by Nicole Floyd Sep 21, 4:53 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 0h
🚨 88.0 business days
📄
Status: Ready to Bill by Nicole Floyd Feb 1, 10:54 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 133d 7h
📨
▶
3 Status: Invoice Pending Feb 2, 8:25 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-252844

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Billing Review
Duration: 88.5 business days (threshold: 2.0 business days)
Exceeded by 86.5 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

📞
Case 00527611
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Peter T Green
Scheduled
Sep 16, 1:00 PM
Created
Sep 16, 1:47 PM
Invoice #
SM-252844

Work Details (6)

Name Type Status Qty Amount Date
WL-02938524 Labor Open 0.75 $0.00 Sep 17, 10:51 AM
WL-02938525 Labor Open 3 $2,359.36 Sep 17, 10:51 AM
WL-02938526 Labor Open 4.5 $0.00 Sep 17, 10:51 AM
WL-02941127 Labor Open 0.5 $0.00 Sep 18, 4:04 PM
WL-02941128 Labor Open 2 $0.00 Sep 18, 4:04 PM
WL-02941129 Labor Open 0.5 $0.00 Sep 18, 4:04 PM

Details