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WO-01304701 ↗ ServiceMax

Kintegra Health • Inspection • PSM

📍 KFM - Lincolnton — 212 Gamble Drive, Lincolnton NC, 28092

Sep 16, 2025 → Oct 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (11 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Sep 17 → Oct 10, 2025
17 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Canceled
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 18 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 17, 2025
4 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 22 of ? biz days used
Created: Sep 16, 2025 Completed: Oct 17, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 17 Ready for Scheduling ▶ Running 1 1
Sep 17 → Oct 10 Assigned ▶ Running 17 18
Oct 10 → Oct 10 Entered ▶ Running 0 18
Oct 10 → Oct 10 Canceled ▶ Running 0 18
Oct 10 → Oct 10 Ready for Scheduling ▶ Running 0 18
Oct 10 → Oct 10 Assigned ▶ Running 0 18
Oct 10 → Oct 17 Scheduled ▶ Running 4 22
Oct 17 → Oct 17 Tech On Site ▶ Running 0 22
Dispatch 0.0d
Coordinators 23.9d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.9 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Sep 16, 2025 Due: Nov 28, 2025 Completed: Oct 17, 2025 (42 days early)
📅
22.7 days Total Age
⏱️
17.4d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
21.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527443
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service Equip: 60 https://www.ebiotrack.com/inspection.php?iid=30100
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karen Kiziah
Owner
John Rolston
Created
Sep 16, 2025
Work Orders from this Case (1)
WO-01304701 (current) Invoiced
Inspection • Christopher Morning
Created: Sep 16, 2025 • Closed: Oct 17, 2025
Completed with significant delays
Invoiced • 169 days old
🚨
Primary Delay 17.4 days stuck in "Assigned"
⏱️
Total Delay 21.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
17.5d / 0.5d SLA
Canceled
0.3d
Scheduled
4.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/10 MOwens Karen replied back that Fri. 10/17 works to schedule the inspection visit. I replied back to Karen that the eta will be between 11-12.Sent email to SBerry. He put this back into RFS since it will be completed before the end of Oct.

10/10 SBerry: Account closed

10/10 MOwens Called to speak to Karen Kiziah. Left a vm for her to call back about scheduling the inspection visit. Sent an email also.

🔧 Work Performed
10-17-25 CTM - Performed Annual Inspection on all medical equipment located . Total of 76 pieces of medical equipment inspected . ALL PASS. Notified POC Karen Kiziah of findings and completion .
🔍 Technician Findings
10-17- CTM - Perform Annual Inspection on all medical equipment located . Notify POC Karen Kiziah of findings and completion.
⚠️ Problem Description
Inspection: Annual Inspection Service Equip: 60 https://www.ebiotrack.com/inspection.php?iid=30100

Timeline

📞
Case Linked Sep 16, 1:01 AM
Case Number: 00527443
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 16, 2:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 17, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
🚨 17.9 business days
🆕
Status: Entered by Scott Berry Oct 10, 11:50 AM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 22d 19h, 0m
📅
▶
3 Status: Ready for Scheduling Oct 10, 2:04 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Melissa Owens
Technician: Christopher Morning
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🗓️
▶
2 Status: Scheduled Oct 10, 2:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-17T15:30:00.000+0000
⚠️ 5.0 business days
⏱️
2x Labor Added Oct 17, 11:05 AM
Type: Labor, Travel
Status: Open
Qty: 4, 208
🔧
Status: Tech On Site by Christopher Morning Oct 17, 11:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
⏱️
Labor Added Oct 17, 1:49 PM
Type: Labor
Status: Open
Qty: 3
✔️
Status: Completed by Christopher Morning Oct 17, 1:59 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 32m
⏱️
▶
2 2x Labor Added Oct 17, 5:59 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 4h 0m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Oct 21, 11:23 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 22, 12:00 PM
Invoice Number: SM-244265

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Assigned
Duration: 17.4 business days (threshold: 4.0 business hours)
Exceeded by 16.9 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00527443
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Oct 17, 11:30 AM
Created
Sep 16, 2:11 PM
Invoice #
SM-244265

Work Details (5)

Name Type Status Qty Amount Date
WL-02974285 Labor Open 4 $0.00 Oct 17, 11:05 AM
WL-02974286 Travel Open 208 - Oct 17, 11:05 AM
WL-02974518 Labor Open 3 $1,795.00 Oct 17, 1:49 PM
WL-02975417 Labor Open 4 $0.00 Oct 17, 5:59 PM
WL-02975418 Travel Open 208 - Oct 17, 5:59 PM

Details