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WO-01304763 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Virtua-Wjhs Support Serv Center — 20 W Stow Rd Ste 3, Marlton NJ, 08053

Sep 16, 2025 → Sep 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Paused: 3 biz days
🕐 Clock stopped: Canceled (Sep 22, 2025)
1d
▶ Clock Running
Status: Created
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Sep 17 → Sep 22, 2025
3 business days (not counted)
Created: Sep 16, 2025 Canceled: Sep 22, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 17 Created ▶ Running 1 1
Sep 17 → Sep 22 Ready for Release ⏸ Paused 3 —
Dispatch 1.5d
Holding 4.0d (excluded)
✓ SLA Met
Dispatch
1.5 days
Over SLA
Holding (excluded from total)
4.0 days
Created: Sep 16, 2025 Due: Sep 30, 2025 Completed: Sep 22, 2025 (8 days early)
📅
4.5 days Total Age
⏱️
4.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527706
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Sep 16, 2025
Work Orders from this Case (4)
WO-01304758 Invoiced
Repair • Nkosi Wilson
Created: Sep 16, 2025 • Closed: Sep 27, 2025
WO-01304763 (current) Canceled
Repair
Created: Sep 16, 2025
WO-01304765 Canceled
Repair
Created: Sep 16, 2025
WO-01304767 Invoiced
Repair • Nkosi Wilson
Created: Sep 16, 2025 • Closed: Sep 27, 2025
On Track
Canceled • 169 days old
🚨
Primary Delay 4.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Release
4.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/17/2025 DCox - The PWO associated with this work order has been cancelled in PSMX

⚠️ Problem Description
Upon initial inspection of device, DUT failed AECM Verification Testm 09/16/2025. Informed Andy Ho of repair requirements and that FCO may not be implemented until repair is complete. Customer Request Philips ASP to perform repair.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Sep 16, 3:22 PM
Case Number: 00527706
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 16, 3:52 PM
Work Order: WO-01304763
Type: Repair
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Sep 17, 10:12 AM
From: Entered
To: Ready for Release
Duration in Previous: 18h 19m
⏳ 4.0 business days
🚫
Status: Canceled by Cristina Everetts Sep 22, 10:04 AM
From: Ready for Release
To: Canceled
Duration in Previous: 4d 23h

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00527706
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 16, 3:52 PM
Invoice #
N/A

Details