Miscellaneous Equipment Inspection
ATTENTION TECHS!
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
ALL equipment found at the site is to be tagged with an EMSAR stickers and catalogued into inventory.
This includes the following:
PAL Handles AND the PAL Consoles
Exam Tables
Exam chairs
All PAL HANDLES! Please verify the SN and inspect the quality of the asset. If the Serial Number is not legible, it must be reported to the Account Manager. The manager will need a photo of the handle showing the illegible number so that it can be sent to Sono Bello.
There are also overhead lights in the ORs that are part of the ceiling that need to be checked and cataloged as well. These are much like the big mobile OR lights in our other centers.
ATTENTION ALL COORDINATORS AND BILLING!!
Please seek approval from the Account Manager before sending a technician more than 3 hours one way for any work order for Sono Bello.
Repairs over $2k need to be sent to Andrew for approval. Andrew Von Tersch. Please send request for approval to the Account Manager
I have a Klein Pump that needs inspection/certification to be used at our facility. Not sure how this one was missed during our annual inspection, but I found this unit without an updated inspection label. I have attached the photos of the unit.
https://www.ebiotrack.com/inspection.php?iid=30133
09-22-25-MSwingle- this piece of equipment was not missed, on inspection, this was a new piece of equipment added to assests.
9/19 MOwens Called and spoke to Lourdes. Scheduled the visit for 9/22 with eta after 10am. She said they don't have surgeries on Monday so it will be goo for the service visit.
🔧Work Performed
I performed an inspection and electrical testing on all Biomed equipment. I placed all equipment back into service and is ready for use.
🔍Technician Findings
I arrived on site to do an inspection on a new piece of BioMed equipment.
⚠️Problem Description
Miscellaneous Equipment Inspection
ATTENTION TECHS!
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
ALL equipment found at the site is to be tagged with an EMSAR stickers and catalogued into inventory.
This includes the following:
PAL Handles AND the PAL Consoles
Exam Tables
Exam chairs
All PAL HANDLES! Please verify the SN and inspect the quality of the asset. If the Serial Number is not legible, it must be reported to the Account Manager. The manager will need a photo of the handle showing the illegible number so that it can be sent to Sono Bello.
There are also overhead lights in the ORs that are part of the ceiling that need to be checked and cataloged as well. These are much like the big mobile OR lights in our other centers.
ATTENTION ALL COORDINATORS AND BILLING!!
Please seek approval from the Account Manager before sending a technician more than 3 hours one way for any work order for Sono Bello.
Repairs over $2k need to be sent to Andrew for approval. Andrew Von Tersch. Please send request for approval to the Account Manager
I have a Klein Pump that needs inspection/certification to be used at our facility. Not sure how this one was missed during our annual inspection, but I found this unit without an updated inspection label. I have attached the photos of the unit.
https://www.ebiotrack.com/inspection.php?iid=30133
📋
Outbound to +19014671295
Completed Sep 19, 2025
Called and spoke to Lourdes. Scheduled the visit for 9/22 with eta after 10am. She said they don't have surgeries on Monday so it will be goo for the service visit.
Work Order: WO-01304774
Account: Sono Bello
Customer Case Number:
Location: TN-Memphis
Address: 6075 Poplar Ave, Suite 300, Memphis, TN 38119
Manufacturer:
Model #:
Serial #:
Contact Name: Lourdes Wammack
Contact Phone: (901) 467-1295
Contact Email: lwammack@sonobello.com
Due Date: 9/23/2025
Sch
Timeline
📞
Case Linked Sep 16, 12:39 PM
Case Number:00527603
Subject:Equipment Inspection/Certification
Status:Closed
📋
▶
2
Work Order Created Sep 16, 4:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Sep 17, 2:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:21h 38m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Sep 19, 10:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-22T14:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLESep 22, 9:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 22h
⏱️
5x Labor Added Sep 22, 10:41 AM
Type:Labor, Travel
Status:Open
Qty:3.3833333333333, 1, 3.6166666666667, 198
✔️
Status: Completed by MICHAEL SWINGLESep 22, 10:53 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:59m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 23, 4:40 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.9 business days
🧾
Invoice Created Sep 28, 8:57 AM
Invoice Number:SM-241830
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)