Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Crossroads Vet SVC Inc — 1370 US HWY 87-26-20,, GLENROCK, WY, 82637
Sep 16, 2025 → Oct 8, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 16 → Sep 16 | Created | ▶ Running | 0 | 0 / 4 |
| Sep 16 → Sep 17 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Sep 17 → Sep 17 | Assigned | ▶ Running | 0 | 1 / 4 |
| Sep 17 → Sep 18 | Scheduled | ▶ Running | 1 | 2 / 4 |
| Sep 18 → Sep 18 | Entered | ▶ Running | 0 | 2 / 4 |
| Sep 18 → Sep 18 | Assigned | ▶ Running | 0 | 2 / 4 |
| Sep 18 → Sep 24 | Scheduled | ▶ Running | 4 | 6 / 4 |
| Sep 24 → Sep 24 | Tech On Site | ▶ Running | 0 | 6 / 4 |
| Sep 24 → Sep 25 | Tech Off Site | ▶ Running | 1 | 7 / 4 |
| Sep 25 → Sep 25 | Awaiting Parts | ⏸ Paused | 0 | — |
| Sep 25 → Oct 2 | Ready for Scheduling | ▶ Running | 5 | 12 / 4 |
| Oct 2 → Oct 2 | Entered | ▶ Running | 0 | 12 / 4 |
| Oct 2 → Oct 3 | Assigned | ▶ Running | 1 | 13 / 4 |
| Oct 3 → Oct 3 | Entered | ▶ Running | 0 | 13 / 4 |
| Oct 3 → Oct 6 | On Hold | ▶ Running | 1 | 14 / 4 |
| Oct 6 → Oct 6 | Assigned | ▶ Running | 0 | 14 / 4 |
10-3 Mburris email from POC that that fixed themselves......
We had a technician out already to look at it and we decided to start with a new gasket which we have received and are able to install that ourselves. I was under the impression we would be in contact if the gasket replacement didn't fix our problem. Thank you!
Rachel
10-2 Mburris email sent to POC
10/1/25 RCook- Sent message in West district chat stating: Michael Burris David Carvalho I talked to Michael last week about Michah returning to CO for the Midmark repair and I talked to Carvalho about possibly sending Michael Morris to WY and CO. Michael Morris has local work that he needs to complete on Tuesday and an inspection on Friday. He also has another local WO that needs to be scheduled for next week. Can Michah take the below WOs for next week?
WO-01304777- Midmark repair in Glenrock, WY
WO-01305365-Midmark repair in Aurora, CO
WO-01306615- HCP Repair in Colorado Springs, CO
WO-01305177- Midmark repair in Parker, CO
There are also Nov inspections in CO if those can be added that will be a bonus!
WO-01303941- Denver, CO HCP Inspection- Due 11/28/25 87 pieces
WO-01303609- Denver, CO- HCP Inspection- Due 11/8/25 63 pieces
WO-01303132- Aurora, CO- HCP Inspection - Due 11/26/25 80 pieces
Per Michael Burris and David Carvalho: They can take these WOs but inspection will have to be hit on another trip.
9/30/25 RCook- Spoke with Rachel, advised that parts are due to deliver tomorrow and we are working on coordinating a technician to her area and will call back as soon as possible to schedule
9/26/25 RCook- Sent teams message to DCarvalho stating: David Carvalho WO-01304777- This WO needs a return visit. This is a Midmark repair in GLENROCK,, WY due 10/1/25. Jason Morris is traveling next week and Micah will be in Salt Lake City on Thursday but then has a church event on Friday. Michael Morris is out of the district next week. I am leaning towards using Michael Morris the week of 10/6 because he is open Monday-Thursday because I know that Micah prefers to be home on Wednesday's by 6. Thoughts?
9/24/2025jsells
Ship To Name: Crossroads Vet SVC Inc Ship To Address: 1370 US HWY 87-26-20 Ship To City/State: GLENROCK, WY 82637 Waybill (Tracking #): 1ZE444250375980620 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 25-SEP-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10069-00 SERIAL #: DESCRIPTION: PM KIT FOR M909-24 JMorris: Ordered a PM kit, customer will replace. Can close call when verification of arrival of PM kit.
9-18 Mburris called site and reset appt with Rachel
9/18/25 CDempsey- tech called in sick today. Will review options.
9/17 KKelch called Rachel to schedule for tomorrow between 12 and 1 pm. Customer confirmed. She also confirmed background/credentialing/PPE is not required for this site.
9/16 KHardison, Spoke to Ann Marie regarding WO. Advised that a coordinator will call for scheduling.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02947798 | Labor | Open | 4.5 | $495.00 | Sep 24, 3:53 PM |
| WL-02947799 | Labor | Open | 1.5 | $165.00 | Sep 24, 3:53 PM |
| WL-02947800 | Travel | Open | 251 | $0.00 | Sep 24, 3:53 PM |
| WL-02947801 | Travel | Open | 251 | $0.00 | Sep 24, 3:53 PM |
| WL-02948762 | Labor | Open | 4.5 | $275.00 | Sep 25, 1:38 AM |
| WL-02948763 | Expenses | Open | 1 | $175.00 | Sep 25, 1:43 AM |
| WL-02948764 | Expenses | Open | 1 | $0.00 | Sep 25, 1:43 AM |
| WL-02948765 | Expenses | Open | 1 | $0.00 | Sep 25, 1:43 AM |