Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Foothills Veterinary Hospital — 4759 N Summit Way, Meridian ID, 83646-5017
Sep 17, 2025 → Oct 14, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 17 → Sep 17 | Created | ▶ Running | 0 | 0 / 4 |
| Sep 17 → Sep 17 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Sep 17 → Sep 17 | Assigned | ▶ Running | 0 | 0 / 4 |
| Sep 17 → Sep 22 | Awaiting Parts - Customer | ⏸ Paused | 3 | — |
| Sep 22 → Sep 23 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Sep 23 → Sep 29 | Scheduled | ▶ Running | 4 | 5 / 4 |
| Sep 29 → Sep 30 | Tech On Site | ▶ Running | 1 | 6 / 4 |
| Sep 30 → Oct 1 | Awaiting Parts | ⏸ Paused | 1 | — |
| Oct 1 → Oct 6 | Ready for Scheduling | ▶ Running | 3 | 9 / 4 |
| Oct 6 → Oct 13 | Assigned | ▶ Running | 4 | 13 / 4 |
| Oct 13 → Oct 14 | Scheduled | ▶ Running | 1 | 14 / 4 |
| Oct 14 → Oct 15 | Tech On Site | ▶ Running | 1 | 15 / 4 |
10-13 Mburris called and set appt with Ginny and Charles Christophel
10/13/2025 LHill-sent email to Michael-I will let you respond to this email with a date to schedule.
10/13/2025 LHill-rec'd email from Charles-Sorry for the late reply, I just got the email this morning.
We are available anytime for the repair.
Onsite Access Requirements
Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? no requirements
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? nothing additional. dental machine is in the treatment room
Parts Deliver (if applicable)
Have the shipped parts been received? Parts have been received
Can you confirm the parts numbers below have been received? Part 002-11057-00
If part numbers cannot be confirmed, can you provide the quantity of parts received? 1 part received that looks identical to the damaged part
If parts have been received:
Where will the technician be able to locate them onsite? The replacement part is on the counter above the damaged dental machine
Onsite Point of Contact
Will you be the onsite point of contact on the scheduled date? Myself (Dr. Christophel) or Dr. Davis will be the contact
Best phone number for the technician to use: 208-286-1094
If "No" above: Please provide the name and number of the onsite point of contact:
10/09/2025 LHill-sent email to Charles at cjcdvm13@gmail.com offered 10/13 between 8-10.
10/09/2025 LHill-Called Charles on cell at 386-365-8956. Left message trying to schedule. (was going to offer 10/13 between 8-10)
10/09/2025 LHill-Called (208) 286-1094. spoke with Makenna. She advised to call him on his cell at 386-365-8956.
10/06/2025 LHill-Called 208) 286-1094. Spoke with Maddie (he was with a patient) Advised her parts have shipped and expected to deliver on Wednesday. We are in the process of coordinating a tech. Once we have that we will be in touch to schedule. She will let Charles know the update.
10/09/2025 LHill-tracked parts.
Your shipment
1ZE444250373593249
Delivered On
Wednesday, October 08 at 3:36 P.M. at Inside Delivery
10/6/25 lcoonrod
Your shipment
1ZE444250373593249
Estimated delivery
Wednesday, October 08 between 1:15 P.M. - 3:15 P.M.
10/01/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250373593249
9/25/2025 Sramen - updated due date and removed delay code.
9-24 Mburris called site spoke with Ann and reset
9-23 Mburris called site spoke with Ann and set appt
9-23 Mburris
1ZE444250374171881
Estimated delivery
Thursday, September 25 between 1:45 P.M. - 3:45 P.M
9/22/25 SReich
Order No: 726835 Customer PO No: SR1457178 Customer: Midmark No Charge Service Request NO: 1457178 Ship To Name: Foothills Veterinary Hospital Ship To Address: 4759 N Summit Way Ship To City/State: Meridian, ID 83646-5017 Waybill (Tracking #): 1ZE444250374171881 Carrier: UPS-Parcel-Ground09/17/2025 SRobinson-Called Charles Christophel, 1(386) 365-8956. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02953917 | Labor | Open | 1.5 | $0.00 | Sep 29, 10:20 PM |
| WL-02953918 | Labor | Open | 1.5 | $165.00 | Sep 29, 10:20 PM |
| WL-02953919 | Labor | Open | 1.5 | $0.00 | Sep 29, 10:20 PM |
| WL-02953920 | Travel | Open | 75 | $110.00 | Sep 29, 10:20 PM |
| WL-02953921 | Travel | Open | 75 | $0.00 | Sep 29, 10:20 PM |
| WL-02970931 | Labor | Open | 1.5 | $0.00 | Oct 14, 9:37 PM |
| WL-02970932 | Labor | Open | 1.5 | $165.00 | Oct 14, 9:37 PM |
| WL-02970933 | Labor | Open | 1.5 | $0.00 | Oct 14, 9:37 PM |
| WL-02970934 | Travel | Open | 75 | $110.00 | Oct 14, 9:37 PM |
| WL-02970935 | Travel | Open | 75 | $0.00 | Oct 14, 9:37 PM |