Midmark Service Request Dispatch Authorization - WO-00105507
Closed
Zone 4
WD / water leaking from unit
This will be Zone 4 Dispatch to the EMSAR, MOUNTAIN HOME, ID location. It is approx. 7 hours round trip. If a different
service location is used, Midmark approval is required before setting up service. If overnight accommodations are required due
to the distance for repair, Midmark pre-approves these expenses. Receipts must be provided when submitting the service
paperwork for reimbursement. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
reconnected drain hose. ran 2 cycles without leaking
🔍Technician Findings
Zone 4
WD / water leaking from unit
This will be Zone 4 Dispatch to the EMSAR, MOUNTAIN HOME, ID location. It is approx. 7 hours round trip. If a different
service location is used, Midmark approval is required before setting up service. If overnight accommodations are required due
to the distance for repair, Midmark pre-approves these expenses. Receipts must be provided when submitting the service
paperwork for reimbursement. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
⚠️Problem Description
Zone 4
WD / water leaking from unit
This will be Zone 4 Dispatch to the EMSAR, MOUNTAIN HOME, ID location. It is approx. 7 hours round trip. If a different
service location is used, Midmark approval is required before setting up service. If overnight accommodations are required due
to the distance for repair, Midmark pre-approves these expenses. Receipts must be provided when submitting the service
paperwork for reimbursement. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:RE: EMSAR Request for service at Rosemark Women Care Specialists (Email to schedule service)
Completed Sep 17, 2025
From: bburnside@rosemark.net
To: michael.burris@emsar.com
Michael this will work perfectly. Please contact me when you are close.
Thanks,
Britni
From: Michael Burris <michael.burris@emsar.com>
Sent: Wednesday, September 17, 2025 8:22 AM
To: bburnside rosemark.net <bburnside@rosemark.net>
Subject: EMSAR Request for service at Rosemark Women Care Specialists (Email to schedule service)
Hi Britni Burnside,
I hope you’re doing well. I’m reaching out to schedule a se
📧
Email: EMSAR Request for service at Rosemark Women Care Specialists (Email to schedule service)
Completed Sep 17, 2025
To: bburnside@rosemark.net
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Rosemark Women Care Specialists (Email to schedule service)
Body:
Hi Britni Burnside,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Autoclave water leaking from unit.
Here’s the location information we have on file:
Location:
Rosemark Women Care Specialists
3450 Potomac Way
Idaho Falls, ID 834044970
Contact:
Britni Burnside
(208) 70
📞
Call
Completed Sep 17, 2025
location not open sent an email with the WO#
📧
Email: WO-01304823
Completed Sep 17, 2025
To: bburnside@rosemark.net
CC:
BCC:
Attachment: --none--
Subject: WO-01304823
Body:
Good morning,
We received your Midmark repair request and have created a work order for you, WO-01304823. A coordinator will be reaching out to you to schedule a time for service. If you have any questions, you can call us at 800-733-6727 and reference that work order number.
Thank you,
EMSAR Dispatch
Sep 17, 2025 11:26am
@Michah Brackett Please contact Britni when you are close (208) 705-0164
📅
WO-01304823 - Repair - M11 (Series) - Idaho Falls - Rosemark Women Care Specialists
Sep 18, 2025 1:00pm – 4:00pm
Work Order: WO-01304823
Account: MIDMARK
Customer Case Number: SR 1457174 WO-00105507
Location: Rosemark Women Care Specialists
Address: 3450 Potomac Way, Idaho Falls, ID 834044970
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2709903
Contact Name: Britni Burnside
Contact Phone: (208
PDF
SRA_WO-00105507_ver1
Sep 17, 2025
PDF
rosemark
Sep 18, 2025
Timeline
📞
Case Linked Sep 16, 10:28 PM
Case Number:00527803
Subject:Midmark Service Request Dispatch Authorization - WO-00105507
Status:Closed
📋
▶
2
Work Order Created Sep 17, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Sep 17, 10:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:35m
🗓️
▶
2
Status: Scheduled Sep 17, 11:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-09-18T17:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Michah BrackettSep 18, 1:36 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 2h
✔️
Status: Completed by Michah BrackettSep 18, 10:48 PM
From:Tech On Site
To:Completed
Duration in Previous:9h 12m
⏱️
▶
2
5x Labor Added Sep 18, 11:03 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From:Completed
To:Closed
Duration in Previous:15m
📄
▶
3
Status: Ready to Bill Sep 19, 4:43 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳0.9 business days
🧾
Invoice Created Sep 22, 12:08 AM
Invoice Number:SM-241655
Bottlenecks
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)