Troubleshoot Compressor issues Repeat Failure:
A part was replaced in the compressor a couple weeks ago, but now the machine is doing the same thing it has been, it won’t turn on. It is time to replace the
compressor now.
Model: DentalAire - Prestige
Model Type: Dental Delivery Unit
Asset ID: 13128376
Site: Modern Animal Hospital - Modern Animal Clinic - STUD<https://www.ebiotrack.com/sites.php?sid=21268>
Serial #: A13403
Derek S. Reynolds
Virtual Tech Team
derek.reynolds@emsar.com
888-841-5155 ext 2
Office: (937) 741-4833
[cid:ff76d80a-755d-4fa8-9f67-cd7765d259b4]
10/13/2025 Sramen - Omar Serrano has an internal note on WO 1303194 that he completed this WO. Looks to me like Omar used parts from the parts order on WO 1303194. Chatter sent on the other WO.
10/2/2025 Sramen - per chatter, FSE pulled from awaiting parts status because customer said they received some parts and OSerano has the rest in stock so he scheduled. Included FOM since this still has an open parts order (SUP is PTO this week). Updated due date as a P3 from today.
10/2/2025 Sramen - chatter to FSE. found he pulled this from awaiting parts status and parts order is still in "open" status and have not shipped. Not sure why the FSE pulled this and put into scheduled status. No documentation as to who this was scheduled with either.
9-24 Pgreen parts order placed yesterday
9-17 Mburris called and set appt with Melissa Perez
🔧Work Performed
Tried un seizing motor but after several tries not successful , new motor needed for compressor but will have to call dental aire next day to find out part number. Scaler tubbing also damaged so new tubing required. 10/3 Arrived on site and dismantled current compressor to remove motor from current set up. When assembling compressor once again found slight oil leak from fittings so first addressed leak and then installed new motor. New motor had a air leak so called dentalaire to inform them of issue. After speaking with dental air found that fitting just needed to be tightened. So removed fitting and applied seal tape to threads and reseated fitting. Completed by filling up the motor with fresh oil and power on the unit. Motor powered on with no issues so placed compressor back into cart. Replaced scaler tubing and confirmed function. Informed customer of repair and returned to service
🔍Technician Findings
Compressor anf scaler issues
⚠️Problem Description
Troubleshoot Compressor issues Repeat Failure:
A part was replaced in the compressor a couple weeks ago, but now the machine is doing the same thing it has been, it won’t turn on. It is time to replace the
compressor now.
Model: DentalAire - Prestige
Model Type: Dental Delivery Unit
Asset ID: 13128376
Site: Modern Animal Hospital - Modern Animal Clinic - STUD
Serial #: A13403
Derek S. Reynolds
Virtual Tech Team
derek.reynolds@emsar.com
888-841-5155 ext 2
Office: (937) 741-4833
[cid:ff76d80a-755d-4fa8-9f67-cd7765d259b4] https://www.ebiotrack.com/workorder.php?wo=68256
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 30, 2025
To: melissa.perez@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304830Location: Modern Animal Clinic - STUDAddress: 12157 Ventura Blvd Studio City, CA 91604Device: Problem Description: Troubleshoot Compressor issues Repeat Failure:
A part
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 23, 2025
To: melissa.perez@modernanimal.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304830Location: Modern Animal Clinic - STUDAddress: 12157 Ventura Blvd Studio City, CA 91604Device: Problem Description: Troubleshoot Compressor issues Repeat Failure:
A part
📋
Outbound to +18186242660
Completed Sep 17, 2025
9-17 Mburris called and set appt with Melissa Perez
Oct 9, 2025 9:06am
@Nicholas Willick
Per notes unit was returned to service, should this just be closed out?
📅
WO-01304830 - Virtual Tech - Field Repair - Studio City - Modern Animal Clinic - STUD
Dec 30, 2025 4:00pm – 5:00pm
Work Order: WO-01304830
Account: Modern Animal Hospital
Customer Case Number:
Location: Modern Animal Clinic - STUD
Address: 12157 Ventura Blvd, Studio City, CA 91604
Manufacturer:
Model #:
Serial #:
Contact Name: Melissa Perez
Contact Phone: 8186242660
Contact Email: melissa.perez@modernanimal.
Timeline
📞
Case Linked Sep 16, 3:39 PM
Case Number:00527716
Subject:<no subject>
Status:Closed
📋
▶
2
Work Order Created Sep 17, 9:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 17, 11:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 38m
🗓️
▶
2
Status: Scheduled Sep 17, 11:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-09-22T21:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Michael BurrisSep 19, 3:41 PM
Scheduled For:2025-09-22T22:00:00.000+0000
⏳2.3 business days
✔️
Status: Completed by Omar SerranoSep 23, 2:09 AM
From:Scheduled
To:Completed
Duration in Previous:5d 14h
🚗
5x Travel Added Sep 23, 2:38 AM
Type:Travel, Labor
Status:Open
Qty:23, 0.5, 1, 1.25
⚠️
Status: Incomplete by Omar SerranoSep 23, 12:10 PM
From:Completed
To:Incomplete
Duration in Previous:10h 1m
📦
▶
2
Parts Requested Sep 23, 12:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:33m
⏳4.0 business days
💵
Expenses Added Sep 28, 1:05 PM
Type:Expenses
Status:Open
Qty:1
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Oct 2, 11:59 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Omar Serrano
From:Awaiting Parts
To:Scheduled
Duration in Previous:8d 23h
⏳2.0 business days
🔧
Status: Tech On Site by Omar SerranoOct 3, 4:43 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 4h
🚗
7x Travel Added Oct 3, 9:38 PM
Type:Travel, Labor, Parts, Expenses
Status:Open
Qty:35, 1.5, 3.75
⏳1.3 business days
✔️
Status: Completed by Omar SerranoOct 6, 1:02 PM
From:Tech On Site
To:Completed
Duration in Previous:2d 20h
🚨57.0 business days
📦
▶
4
Parts Requested Dec 30, 2:59 PM
Parts Requested → Status: Awaiting Parts → 2x Parts Added → Status: Reschedule