Midmark Service Request Dispatch Authorization - WO-00105504
Closed
Zone 1
NWD Scaler Issues
Schedule asap with LVT: Mondays, Thursdays, Fridays or with Dr. Wang: Thursdays and Fridays. Secondary Contact: Jolene
Mercier (360)659-4144 Jolene.Mercier@vca.com If part(s) are identified after speaking with Midmark Tech Service, the
Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately.
If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
9-17 Mburris called site and set appt with Victoria
🔧Work Performed
9.19 Tried cleaning pin on scaler with wire brush and alcohol but pin is damaged. Let staff know that a new handpiece will be needed. unit is in need of a PM and I suggested that to the staff. I cleaned and adj Foot pedal cleaned connection to all handpieces, adj air on all pieces and compressor, checked for any air leaks.
🔍Technician Findings
reported pedal nonresponsive, scaler leaks at connection, high speed is not as powerful, one of scaler pins on hand piece is burnt.
⚠️Problem Description
Zone 1
NWD Scaler Issues
Schedule asap with LVT: Mondays, Thursdays, Fridays or with Dr. Wang: Thursdays and Fridays. Secondary Contact: Jolene
Mercier (360)659-4144 Jolene.Mercier@vca.com If part(s) are identified after speaking with Midmark Tech Service, the
Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately.
If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or
dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +12067826363
Completed Sep 17, 2025
9-17 Mburris called site and set appt with Victoria
📧
Email: WO-01304835
Completed Sep 17, 2025
To: victoria.wang@vca.com
CC:
BCC:
Attachment: --none--
Subject: WO-01304835
Body:
Good morning,
We received your Midmark repair request and have created a work order for you, WO-01304835. A coordinator will be reaching out to you to schedule a time for service. If you have any questions, you can call us at 800-733-6727 and reference that work order number.
Thank you,
EMSAR Dispatch
📞
Call
Completed Sep 17, 2025
location not open yet sending an email with the WO#
Work Order: WO-01304835
Account: MIDMARK
Customer Case Number: SR 1454744 WO-00105504
Location: VCA Crown Hill Animal Hospital
Address: 9069 Holman Rd NW, SEATTLE, WA 98117
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1957377
Contact Name: Victoria Wang
Contact Pho
PDF
SRA_WO-00105504_ver1
Sep 17, 2025
PDF
SRA - 1454744 - Crown Hill Animal
Sep 19, 2025
Timeline
📞
Case Linked Sep 16, 9:56 PM
Case Number:00527797
Subject:Midmark Service Request Dispatch Authorization - WO-00105504
Status:Closed
📋
Work Order Created Sep 17, 10:04 AM
Work Order:WO-01304835
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsSep 17, 10:18 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:13m
👷
▶
2
Technician Assigned Sep 17, 12:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 13m
📅
▶
2
Dispatch Scheduled Sep 17, 12:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:5m
⏳3.0 business days
🔧
Status: Tech On Site by Tim HolmanSep 19, 11:19 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 22h
⏱️
2x Labor Added Sep 19, 12:44 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 30
⏱️
▶
2
Labor Added Sep 19, 2:20 PM
Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From:Tech On Site
To:Completed
Duration in Previous:3h 3m
⏳2.0 business days
🏁
Status: Closed by Tim HolmanSep 22, 2:21 PM
From:Completed
To:Closed
Duration in Previous:2d 23h
📄
▶
2
Status: Ready to Bill Sep 23, 1:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Sep 24, 10:37 AM
Invoice Number:SM-241800
Bottlenecks
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Completed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)