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← WO Overview

WO-01304836 ↗ ServiceMax

MIDMARK • Repair • P4

📍 VA Medical Center — 3601 S 6th Ave, Tucson AZ, 85723

Sep 17, 2025 → Oct 2, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 23, 2025
✗ SLA Missed (6 biz days late)
Active: 10 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 17 → Sep 17, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 22, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 26, 2025
4 business days (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 7 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Sep 26 → Sep 29, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 30, 2025
1 business day (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 8 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 2, 2025
2 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 10 of 4 biz days used
Created: Sep 17, 2025 Completed: Oct 2, 2025
Business Days Used 10 / 4
0 4d budget +6d over
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0 / 4
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0 / 4
Sep 17 → Sep 17 Assigned ▶ Running 0 0 / 4
Sep 17 → Sep 17 Awaiting Parts - Customer ⏸ Paused 0 —
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0 / 4
Sep 17 → Sep 22 Assigned ▶ Running 3 3 / 4
Sep 22 → Sep 26 Scheduled ▶ Running 4 7 / 4
Sep 26 → Sep 26 Tech On Site ▶ Running 0 7 / 4
Sep 26 → Sep 29 Awaiting Parts ⏸ Paused 1 —
Sep 29 → Sep 30 Ready for Scheduling ▶ Running 1 8 / 4
Sep 30 → Sep 30 Assigned ▶ Running 0 8 / 4
Sep 30 → Oct 2 Scheduled ▶ Running 2 10 / 4
Oct 2 → Oct 2 Tech On Site ▶ Running 0 10 / 4
Dispatch 0.0d
Material Management 2.4d
Coordinators 12.9d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.4 days
Coordinators
12.9 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Sep 17, 2025 Due: Oct 6, 2025 Completed: Oct 2, 2025 (4 days early)
📅
12.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
15 transitions Status Changes
⚠️
9.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Andrew Przybyla — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 26, 2025
Visit 2 Oct 2, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527793
Midmark Service Request Dispatch Authorization - WO-00105118
Closed
Travel Zone 2 PROBLEM SUMMARY WD / V2788668 base covers broken / V2792946 no functions ADDITIONAL NOTES Parts shipping UPS NDA. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! V2788668 / Located in the Warehouse DISPATCH ITEMS Serial # V2788668 Item 647-002 ITEM DESCRIPTION PODIATRY CHAIR, 3 FUNCTION W/ RECPTACLES & PROG. PCR CODES Problem Cause Resolution PRODUCT NOT PASSING EXTERNAL INSPECTION OR TESTING UM UNDETERMINED DIAGNOSING PRODUCT Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 726856 020-10142-00-312 1.00000 Ship Exchanged Open 726856 020-10141-00-312 1.00000 Ship Exchanged Open 726856 020-10140-00-312 1.00000 Ship Exchanged Open 726856 020-10139-00-312 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brian Bostick
Owner
Shelby Robinson
Created
Sep 16, 2025
Work Orders from this Case (2)
WO-01304833 Invoiced
Repair • Andrew Przybyla
Created: Sep 17, 2025 • Closed: Oct 2, 2025
WO-01304836 (current) Invoiced
Repair • Andrew Przybyla
Created: Sep 17, 2025 • Closed: Oct 2, 2025
Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Awaiting Parts - Customer
0.7d
Assigned
3.4d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Awaiting Parts
1.7d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
2.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/7/25 SRA for 9/26 needs date of service on PG 4, SRA on wo WO-01304836 is missing PCR CODES on PG 3 on child work order for Date 10/2/25 SRA.

10/2 APrzybyla - SRA Form is filled out for the Parent WO and attached to Parent. This SRA Form has the child one filled out and attached.

9/29/2025jsells

Ship To Name: VA Medical Center Ship To Address: 3601 S 6th Ave Bldg 14 Warehouse Ship To City/State: TUCSON, AZ 85723 Waybill (Tracking #): 1ZE444250173061577 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 29-SEP-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-1139-01 SERIAL #: DESCRIPTION: KIT, PCB, 647, PROG


9/18 KKelch scheduled per logged email from Brian. Email logged on WO-01304833

9/18 KKelch called Brian to schedule for 9/26 between 9 and 10 am. Unable to get through, sent email. Call and email logged on WO-01304833

9/17/25 lcoonrod

UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package. Order No: 726856 Customer PO No: SR1456632 Customer: Midmark No Charge Service Request NO: 1456632 Ship To Name: VA Medical Center Ship To Address: 3601 S 6th Ave Bldg 14 Warehouse Ship To City/State: TUCSON, AZ 85723 Waybill (Tracking #): 1ZE444250175190255 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 17-SEP-2025 LINE NO: 1.1 QTY: 1 ITEM: 020-10140-00-312 SERIAL #: DESCRIPTION: FRONT COVER, UPT, PATIENT RIGHT LINE NO: 2.1 QTY: 1 ITEM: 020-10139-00-312 SERIAL #: DESCRIPTION: FRONT COVER, UPT, PATIENT LEFT LINE NO: 3.1 QTY: 1 ITEM: 020-10141-00-312 SERIAL #: DESCRIPTION: REAR COVER, UPT, PATIENT RIGHT LINE NO: 4.1 QTY: 1 ITEM: 020-10142-00-312 SERIAL #: DESCRIPTION: REAR COVER,


09/17/2025 SRobinson-Called Brian Bostick, 1(520) 792-1490 x16899. Went to automated message with no option to type in Ex. Unable to speak with anyone or LM. Going to send email with WO# to brian.bostick2@va.gov.

🔧 Work Performed
Tech started by checking the functions on the foot pedal and the touch pad. Tech had no up and down function, but tilt and foot section worked. Tech opened up the back cover to expose the board and tech did a PC Board test. Tech unplugged J1 and J2 and moved J3 over to J1 and J4 over to J2. Tech function tested the board to see if it would go up and down, and nothing happened. Tech called Midmark and talked to, Jason, and explained what was going on. Jason and tech both agreed that the chair needs a new PC Board. Customer agreed to the part and a second trip. Update 10/2/2025 - Tech was handed the parts to the chair. Tech installed the new PC Board. When tech went to calibrate the chair, the chair would not calibrate. Tech called Midmark and spoke to Brian. Tech explained to Brian what was going on and he asked tech if he checked the voltage to the sensors, tech explained that he has never done that before and Brian said you have on each 647 chair. Brian sent over the info on how to do so to tech's email. Tech reviewed on how to check. After talking to Brian he had tech jump a few connections and tech got the chair to go up. Tech had to remove the shrouds to get on the inside of chair. Brain had tech check the connections and tech found that the wire had come off one of the limit switches. After tech plugged it back in, Brain talked tech through how to calibrate the chair. Chair calibrated, and tech put the shrouds back on chair. Tech was on the phone with Brian for about an hour.
🔍 Technician Findings
Tech arrived on site and was told the chair had no up and down function.
⚠️ Problem Description
Travel Zone 2 PROBLEM SUMMARY WD / V2788668 base covers broken / V2792946 no functions ADDITIONAL NOTES Parts shipping UPS NDA. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! V2792946 / Located Room 224 building 50 DISPATCH ITEMS Serial # V2792946 Item 647-002 ITEM DESCRIPTION PODIATRY CHAIR, 3 FUNCTION W/ RECPTACLES & PROG. PCR CODES Problem Cause Resolution PRODUCT HAS NO FUNCTION UM UNDETERMINED DIAGNOSING PRODUCT
📄 Description
Midmark 647 (Series) Barrier-Free® Podiatry Procedures Chair

Timeline

📞
Case Linked Sep 16, 8:44 PM
Case Number: 00527793
Subject: Midmark Service Request Dispatch Authorization - WO-00105118
Status: Closed
📋
Work Order Created Sep 17, 10:05 AM
Work Order: WO-01304836
Type: Repair
Priority: P4
📅
▶
3 Status: Ready for Scheduling Sep 17, 10:17 AM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 4m, 0m
📅
Status: Ready for Scheduling by Leona Coonrod Sep 17, 3:42 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 5h 20m
👷
▶
2 Technician Assigned Sep 17, 4:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
⏳ 3.9 business days
🗓️
▶
2 Status: Scheduled Sep 22, 11:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-26T16:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Sep 26, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
Labor Added Sep 26, 12:03 PM
Type: Labor
Status: Open
Qty: 1.5
📦
▶
2 Parts Requested Sep 26, 2:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Andrew Przybyla
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 3h 5m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Sep 29, 5:24 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 3d 3h
👷
▶
3 Status: Assigned Sep 30, 11:24 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: Andrew Przybyla
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-02T17:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Oct 2, 11:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
🔩
Parts Added Oct 2, 1:47 PM
Type: Parts
Status: Open
Qty: 1
⏱️
Labor Added Oct 2, 2:19 PM
Type: Labor
Status: Open
Qty: 3
✔️
▶
2 Status: Completed Oct 2, 4:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Andrew Przybyla
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.9 business days
📋
Status: 07e-Partial Project by Nancy Suarez Oct 7, 11:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
📄
▶
2 Status: Ready to Bill Oct 8, 10:44 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Oct 9, 10:35 AM
Invoice Number: SM-243130

Bottlenecks

Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00527793
Closed
📦
Parts Order 00082532
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Oct 2, 1:00 PM
Created
Sep 17, 10:05 AM
Invoice #
SM-243130

Work Details (3)

Name Type Status Qty Amount Date
WL-02950697 Labor Open 1.5 $165.00 Sep 26, 12:03 PM
WL-02957697 Parts Open 1 $0.00 Oct 2, 1:47 PM
WL-02957736 Labor Open 3 $330.00 Oct 2, 2:19 PM

Details