Q-00030023
Inspection #: 29488
Asset ID: 13290160
Model: Ferno Washington Inc - 24-H MiniMAXX
Notes: Disinfect and clean cot, mattress, restraints, and accessories.
Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware is properly secured.
Cycle tested cot in all positions.
Loaded and unloaded cot with fastener.
Cot fully operational, reviewed inspection results with customer, returned cot to service.
Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Cot is in need of operator end brakes due to damage/worn. The red handle needs all new hardware, screws, bolts, washers, spacers etc due to loose and/or missing. The foot rest screws are sheared off and the foot rest moves and pivots freely. Load wheels need replaced as the internal washer is severely worn and they wobble and the treads are almost all gone/completely gone.
2 wheel lock kits, 1901145
1 red handle kit, 1901506
2 spacers/bushings, 8661650
2 load wheels, 0904054
2 screws, 3352338
2 washers, 3853900
11/14/25 NatoshaB - Leah has reached out to me multiple times re: WO delays. Claims tech no-showed 11/12 appt. Was unaware of call to Kurt but call was made well after appt. start time.
***BILLING - Please chatter Lauren & Natosha before closing for review. Poss discount due to parts delay and tech reschedule on day of 11/12 (original appt).
11/12/2025 CRamen spoke to Kurt and re-scheduled for Tuesday 11/18/2025 with tech arrival between 12-1pm.
11/12/2025 CRamen BGreen email :we are going to have to reschedule funeral home stop that is on for today.
Got held up at first stop. At steel valley and just wrapping up one load and will be startling looking for charging issues shortly. Not going to make it to funeral home by 1 or at all today
Brandon
11/5/2025 CRamen spoke with Leah and scheduled for Wednesday 11/12/2025 with tech arrival between 12-2pm.
11/5/25 RCook- Updated due date based on parts.
11/4/2025 CRamen left a message for Leah that parts are ardered and as soon as we get a eta on delivery to BGreen we will call to schedule the repair.
11/4 MOwens Sent chatter to CRamen if Brandon can take this one
🔧Work Performed
repair completed as below
red handle kit x1, lock kit x2, lubed rail and pivot points, load wheels x2
tested unit
unit working as intended and placed back into service
🔍Technician Findings
red handle bad, lock kits worn x2, customer complaint of unit not folding correctly, load wheels worn x2
⚠️Problem Description
Q-00030023
Inspection #: 29488
Asset ID: 13290160
Model: Ferno Washington Inc - 24-H MiniMAXX
Notes: Disinfect and clean cot, mattress, restraints, and accessories.
Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware is properly secured.
Cycle tested cot in all positions.
Loaded and unloaded cot with fastener.
Cot fully operational, reviewed inspection results with customer, returned cot to service.
Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Cot is in need of operator end brakes due to damage/worn. The red handle needs all new hardware, screws, bolts, washers, spacers etc due to loose and/or missing. The foot rest screws are sheared off and the foot rest moves and pivots freely. Load wheels need replaced as the internal washer is severely worn and they wobble and the treads are almost all gone/completely gone.
2 wheel lock kits, 1901145
1 red handle kit, 1901506
2 spacers/bushings, 8661650
2 load wheels, 0904054
2 screws, 3352338
2 washers, 3853900 https://www.ebiotrack.com/workorder.php?wo=68259
📄Description
Ferno 24-H miniMAXX Heavy Duty Narrow Body Mortuary Cot
📋
Inbound from +18143869533
Completed Nov 13, 2025
They are very upset, said they have been waiting on parts/repairs for over 2 months, finally go parts and scheduled. Tech was a no show. She said no one was able to give her a reason for parts delay or when parts were expected. Now tech was a no show. She said she has left several messages with different people and no one is returning her call. She wants to speak with someone who can explain this to her. Confirmed Natosha was available and sent call to her.
📋
Outbound to +14125315100
Completed Nov 12, 2025
11/12/2025 CRamen spoke to Kurt and re-scheduled for Tuesday 11/18/2025 with tech arrival between 12-1pm.
📧
Email:RE: Funeral home stop Pittsburgh
Completed Nov 12, 2025
From: lyoder@emsar.com
To: cramen@emsar.com, david.carvalho@emsar.com
Cc: bgreen@emsar.com
These types of approvals need to go directly to the supervisors. Unfortunately coordinators are not able to make that decision. Best Regards, Lawrence YoderField service supervisorCell: (734) 732-3082lyoder@emsar.com From: Chuck Ramen <cramen@emsar.com> Sent: Wednesday, November 12, 2025 1:36 PMTo: Lawrence Yoder <lyoder@emsar.com>; David Carvalho <david.carvalho@emsar.com>Subject: Fw: Funeral home stop
📋
Inbound from +18143869533
Completed Nov 12, 2025
Transferred call to the coordinator to get techs where abouts.
📋
Outbound to +14125315100
Completed Nov 4, 2025
11/4/2025 CRamen left a message for Leah that parts are ardered and as soon as we get a eta on delivery to BGreen we will call to schedule the repair.
📋
Inbound from +18143869533
Completed Nov 3, 2025
Customer wanted an update on parts. Trasnferred to the account manager.
📋
Outbound to +14125315100
Completed Oct 29, 2025
Spoke to Kurt, Leah was off today, he was going to give her a message that I called and to let her know I had reached out to the account managers on the parts order.
📋
Inbound from +18143869533
Completed Oct 29, 2025
Customer calling for the status.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: lkane@laughlinfuneralhome.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304841Location: Laughlin Cremation & Funeral TributesAddress: 222 Washington Rd, Pittsburgh,, PA 15216Device: Problem Description: Q-00030023
Inspection #: 29488
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: lkane@laughlinfuneralhome.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304841Location: Laughlin Cremation & Funeral TributesAddress: 222 Washington Rd, Pittsburgh,, PA 15216Device: Problem Description: Q-00030023
Inspection #: 29488
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: lkane@laughlinfuneralhome.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304841Location: Laughlin Cremation & Funeral TributesAddress: 222 Washington Rd, Pittsburgh,, PA 15216Device: Problem Description: Q-00030023
Inspection #: 29488
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: lkane@laughlinfuneralhome.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304841Location: Laughlin Cremation & Funeral TributesAddress: 222 Washington Rd, Pittsburgh,, PA 15216Device: Problem Description: Q-00030023
Inspection #: 29488
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 1, 2025
To: lkane@laughlinfuneralhome.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304841Location: Laughlin Cremation & Funeral TributesAddress: 222 Washington Rd, Pittsburgh,, PA 15216Device: Problem Description: Q-00030023
Inspection #: 29488
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 24, 2025
To: lkane@laughlinfuneralhome.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304841Location: Laughlin Cremation & Funeral TributesAddress: 222 Washington Rd, Pittsburgh,, PA 15216Device: Problem Description: Q-00030023
Inspection #: 29488
Asset ID: 1329
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 17, 2025
To: lkane@laughlinfuneralhome.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304841Location: Laughlin Cremation & Funeral TributesAddress: 222 Washington Rd, Pittsburgh,, PA 15216Device: Problem Description: Q-00030023
Inspection #: 29488
Asset ID: 1329
Oct 29, 2025 2:24pm
@Lauren Oberg @Natosha Beierschmitt
Spoke to Leah, she is very upset because they have been waiting for the parts to come in on this repair. There is no tracking and she wants a call back. Please advise.
Nov 4, 2025 12:06pm
@Charles Ramen Another one for Brandon for EMS
Nov 4, 2025 12:35pm
@Melissa Owens got it. Parts will probably take 3 months anyways...lol
Nov 14, 2025 1:51pm
@Lauren Oberg Keeping this one on our radar BEFORE INVOICING. Please chatter once closed @Diane Patton
Nov 14, 2025 2:57pm
@Charles Ramen @Lawrence Yoder Passing this along due to multiple calls from this customer. Please call her directly if the tech cannot make it or is going to be late to 11/18 appt. at 11 AM, before the appt. start time: (814) 386-9533. Thank you. cc @Brandon Green
Nov 20, 2025 1:57pm
Hi @Lauren Oberg @Natosha Beierschmitt I see an internal note to chatter you two regarding possible discount. The billing amount is below the quoted amount, just FYI. Please chatter Lauren & Natosha before closing for review. Poss discount due to parts delay and tech reschedule on day of 11/12 (original appt).