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WO-01304843 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC - Middletown HS Clinic (10448-32-010) — 200 LaRosa Rd, Middletown CT, 06457

Sep 17, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (32 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 23, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 23 → Sep 25, 2025
2 business days (counted)
Running total: 6 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Sep 25 → Nov 18, 2025
36 business days (counted)
Running total: 42 of ? biz days used
Created: Sep 17, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 23 Ready for Scheduling ▶ Running 4 4
Sep 23 → Sep 25 Assigned ▶ Running 2 6
Sep 25 → Nov 18 Scheduled ▶ Running 36 42
Dispatch 0.0d
Coordinators 44.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.3 days
Over SLA
Created: Sep 17, 2025 Due: Nov 28, 2025 Completed: Nov 18, 2025 (10 days early)
📅
43.0 days Total Age
⏱️
36.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
42.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527831
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 32 pieces https://www.ebiotrack.com/inspection.php?iid=30139
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maria Rohena
Owner
Sherry Reich
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01304843 (current) Invoiced
Inspection • Edward Arias
Created: Sep 17, 2025 • Closed: Nov 18, 2025
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 36.9 days stuck in "Scheduled"
⏱️
Total Delay 42.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Scheduled
36.9d / 2.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/25 KSmith -- Scheduled for 11/18 with POC

9/23 KSmith -- Sent email to schedule for 11/18

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 32 pieces https://www.ebiotrack.com/inspection.php?iid=30139

Timeline

📞
Case Linked Sep 17, 7:00 AM
Case Number: 00527831
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 17, 10:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Sep 23, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 6h
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Sep 25, 12:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-18T15:00:00.000+0000
🚨 37.0 business days
⏱️
2x Labor Added Nov 18, 11:17 AM
Type: Labor, Travel
Status: Open
Qty: 3, 109
⏱️
Labor Added Nov 18, 1:46 PM
Type: Labor
Status: Open
Qty: 1.75
✔️
Status: Completed by Edward Arias Nov 18, 1:52 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 54d 2h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 20, 3:09 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 24, 8:09 AM
Invoice Number: SM-247087

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 36.9 business days (threshold: 2.0 business days)
Exceeded by 34.9 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00527831
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Nov 18, 10:00 AM
Created
Sep 17, 10:12 AM
Invoice #
SM-247087

Work Details (3)

Name Type Status Qty Amount Date
WL-03011027 Labor Open 3 $0.00 Nov 18, 11:17 AM
WL-03011028 Travel Open 109 - Nov 18, 11:17 AM
WL-03011321 Labor Open 1.75 $1,530.00 Nov 18, 1:46 PM

Details