Annual Equipment Electrical Safety Test And Calibration Service
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
155 pieces
https://www.ebiotrack.com/inspection.php?iid=30140
Primary Delay30.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay47.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
30.0d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/7/25 AJinerson - Reassigning to available tech covering Nov. HCP in area while local tech on PTO. Keeping original scheduled date/time for 11/24 - 11/25.
11/7/25 AJinerson - Received call back from Yamilet Cecila ready to schedule. I offered 11/13 - 11/14 but they needed to schedule for Mon. 11/24 and 11/25.
10/27/2025 LHill-rec'd OOO email from Nelson-I am out of the office returning on Thursday 10/30.
For issues at the center level. Please call 305-238-9111.
For urgent matters, please contact Lead Medica Assistant Yamilet Cecilia at 305-879-8626.
10/27/2025 LHill-sent email to Nelson Gonzalez at ngonzalez1@convivasolutions.com to confirm contact & equipment.
10/27/2025 LHill-Called 305-238-9111 for Nelson Gonzalez. I never got through to anyone before it disconnected.
🔧Work Performed
First day i did about half the clinic 11/24 yd
Second day inspected the second half of the clinic.
Inspected and calibration verified 165 devices
All 165 devices passed
Returned all back to service
🔍Technician Findings
First day i did about half the clinic 11/24 yd
Second day inspected the second half of the clinic.
Inspected and calibration verified 165 devices
All 165 devices passed
Returned all back to service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
155 pieces
https://www.ebiotrack.com/inspection.php?iid=30140
📋
Inbound from +13058798626
Completed Nov 7, 2025
11/7/25 AJinerson - Received call back from Yamilet Cecila ready to schedule. I offered 11/13 - 11/14 but they needed to schedule for Mon. 11/24 and 11/25.
Confirmed for:
Monday, 11/24 11/25
POC onsite: Yamilet Cecila
305-879-8626
Yamilet will assist tech onsite.
📋
Inbound from +13058798626
Completed Nov 7, 2025
11/7/25 AJinerson - Called Yamilet back and left VM regarding scheduling tech visit.
📋
Inbound from +13058798626
Completed Nov 7, 2025
Customer calling to set up annual inspection, sent to Abby J for scheduling.
📧
Email:Automatic reply: EMSAR Request for service at Conviva Quail Roost #4128
Completed Oct 28, 2025
From: NGonzalez1@convivasolutions.com
To: laura.hill@emsar.com
I am out of the office returning on Thursday 10/30.For issues at the center level. Please call 305-238-9111. For urgent matters, please contact Lead Medica Assistant Yamilet Cecilia at 305-879-8626. Thank you. ' Caution: This is an external email. Please take care when clicking links or opening attachments. When in doubt, contact your IT Department (itsupport@emsar.com) '
📧
Email: EMSAR Request for service at Conviva Quail Roost #4128
Completed Oct 27, 2025
To: ngonzalez1@convivasolutions.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva Quail Roost #4128
Body:
Hi Nelson Gonzalez,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Conviva Care Solutions (Humana).
We have a service request open for our annual inspection of the biomed equipment due in November , and I just need to confirm a few quick details to ensure proper scheduling:
I
📋
Outbound to +13052389111
Completed Oct 27, 2025
10/27/2025 LHill-Called 305-238-9111 for Nelson Gonzalez. I never got through to anyone before it disconnected.
Nov 7, 2025 11:06am
@Dylan Nakoff Hey Dylan, we have an updated POC for this site. Please see below, thanks!
Work Order: WO-01304844
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Quail Roost #4128
Address: 18623 S Dixie Hwy, Cutler Bay, FL 33157
Manufacturer:
Model #:
Serial #:
Contact Name: Nelson Gonzalez
Contact Phone: 305-238-9111
Contact Email: ngonzalez1@conviva
Timeline
📞
Case Linked Sep 17, 7:00 AM
Case Number:00527832
Subject:eBiotrack - Automated New Inspection Created