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WO-01304846 ↗ ServiceMax

Modern Animal Hospital • Inspection • PSM

📍 Modern Animal Russian Hill — 1650 Pacific Ave, San Francisco CA, 94109-2518

Sep 17, 2025 → Oct 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (6 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 30, 2025
9 business days (counted)
Running total: 9 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 7, 2025
5 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 8, 2025
1 business day (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 16 of ? biz days used
Created: Sep 17, 2025 Completed: Oct 9, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0
Sep 17 → Sep 30 Assigned ▶ Running 9 9
Sep 30 → Oct 7 Scheduled ▶ Running 5 14
Oct 7 → Oct 8 Tech On Site ▶ Running 1 15
Oct 8 → Oct 8 Tech Off Site ▶ Running 0 15
Oct 8 → Oct 9 Tech On Site ▶ Running 1 16
Dispatch 0.0d
Coordinators 15.9d
Field Work 3.1d
Billing 17.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
15.9 days
Over SLA
Field Work
3.1 days
Billing
17.0 days
Over SLA
Created: Sep 17, 2025 Due: Nov 15, 2025 Completed: Oct 9, 2025 (37 days early)
📅
16.4 days Total Age
⏱️
17.0d in Ready to Bill Longest Stage
🔄
11 transitions Status Changes
⚠️
30.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Angel Rios — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 7, 2025
Visit 2 Oct 8, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527842
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 156 pieces https://www.ebiotrack.com/inspection.php?iid=30152
Priority
Standard
Origin
Email
Reason
New Case
Contact
Birkam Basra
Owner
Leona Coonrod
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01304846 (current) Invoiced
Inspection • Angel Rios
Created: Sep 17, 2025 • Closed: Oct 8, 2025
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 17.0 days stuck in "Ready to Bill"
⏱️
Total Delay 30.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
9.7d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9-30 Mburris email from POC to set

9-30 Mburris email sent to POC looking for 10-7

🔧 Work Performed
162 devices inspected 10/07 Performed Annual Equipment Electrical Safety Test And Calibration Service for 65 units. 10/08 Performed annual equipment electrical safety testing and calibration service on 97 units. Customer signed the acknowledgment form included in the inspection report.
🔍 Technician Findings
Perform Annual Equipment Electrical Safety Test And Calibration Service for 156 units.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 156 pieces https://www.ebiotrack.com/inspection.php?iid=30152

Timeline

📞
Case Linked Sep 17, 7:01 AM
Case Number: 00527842
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 17, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Sep 17, 2:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 43m
🚨 10.0 business days
📅
2 Dispatch Scheduled Sep 30, 2:09 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 13d 0h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Angel Rios Oct 7, 2:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
💵
2x Expenses Added Oct 7, 5:27 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2 3x Labor Added Oct 7, 8:52 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Angel Rios
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 54m
⏱️
2 Labor Added Oct 7, 11:02 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 2, 1
🔧
Status: Tech On Site by Angel Rios Oct 8, 12:26 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 15h 33m
⏱️
3x Labor Added Oct 8, 7:53 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 8.25, 13
✔️
Status: Completed by Angel Rios Oct 8, 8:18 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 52m
⏱️
2 2x Labor Added Oct 8, 11:11 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From: Completed
To: Closed
Duration in Previous: 2h 54m
2.1 business days
📄
Status: Ready to Bill by Diane Patton Oct 10, 10:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 11h
🚨 17.0 business days
📨
Status: Invoice Pending by Diane Patton Nov 4, 11:20 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 25d 1h
💰
Status: Invoiced by Diane Patton Nov 4, 11:26 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
3.0 business days
🧾
Invoice Created Nov 6, 12:32 PM
Invoice Number: SM-245555

Bottlenecks

Assigned
Duration: 9.7 business days (threshold: 4.0 business hours)
Exceeded by 9.2 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00527842
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Angel Rios
Scheduled
Oct 7, 1:00 PM
Created
Sep 17, 10:18 AM
Invoice #
SM-245555

Work Details (14)

Name Type Status Qty Amount Date
WL-02962452 Expenses Open 1 $0.00 Oct 7, 5:27 PM
WL-02962453 Expenses Open 1 $0.00 Oct 7, 5:27 PM
WL-02962764 Labor Open 2.75 $0.00 Oct 7, 8:52 PM
WL-02962765 Travel Open 95 $0.00 Oct 7, 8:52 PM
WL-02962766 Travel Open 13 $0.00 Oct 7, 8:52 PM
WL-02962888 Labor Open 6 $0.00 Oct 7, 11:02 PM
WL-02962892 Labor Open 2 $0.00 Oct 7, 11:03 PM
WL-02962893 Expenses Open 1 $0.00 Oct 7, 11:04 PM
WL-02962894 Expenses Open 1 $0.00 Oct 7, 11:04 PM
WL-02964137 Labor Open 1.5 $0.00 Oct 8, 7:53 PM
WL-02964138 Labor Open 8.25 $1,984.00 Oct 8, 7:53 PM
WL-02964139 Travel Open 13 $0.00 Oct 8, 7:53 PM
WL-02964494 Labor Open 3 $0.00 Oct 8, 11:11 PM
WL-02964495 Travel Open 102 $0.00 Oct 8, 11:11 PM

Details