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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304861 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Sanford Fargo Medical Center — 5225 23rd Ave S, Fargo ND, 58104

Sep 17, 2025 → Sep 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 19, 2025
✓ SLA Met
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 19, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 17, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 19 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.0d
Field Work 0.0d
Billing 5.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Billing
5.3 days
Over SLA
Created: Sep 17, 2025 Due: Sep 19, 2025 Completed: Sep 22, 2025 (2 days late)
📅
4.0 days Total Age
⏱️
5.0d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025
Visit 4 Sep 18, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527931
URGENT Philips WO Request
Closed
Mon/Fri Travel-Multi Dept Monitor/X2/X3 upgrades@3 Fargo sites: SanfordMCFargo, South U & Broadway. Order of hosp/units units TBD. Need working support tool & know how to upgrade/clone monitors independently. 3rd Party Resource Request Form - 3 Resource(s) PSA project name: ND: Sanford Fargo (3 sites) Mon/MX40/Fetal Upgrades (SES 43274615) Resource Request number: RR-0322615 Site Name: Sanford Medical Center Fargo Delivery Address: 5225 23rd Ave S Fargo, North Dakota 58104 Installation Address: Additional deployment addresses: Sanford South University Medical Center 1720 University Drive S., Fargo, ND 58103 Sanford Broadway Medical Center 801 Broadway N Fargo, ND 58102 Service District HPMW09-1 Project Scope: Mon/Fri Travel-Multi Dept Monitor/X2/X3 upgrades@3 Fargo sites: SanfordMCFargo, South U & Broadway. Order of hosp/units units TBD. Need working support tool & know how to upgrade/clone monitors independently. Notes: Vendor Credentialing: Sec3ure (Reptrax) Scheduled Start: 11 Aug 2025 08:00 AM Scheduled End: 05 Sep 2025 Contacts Email: Phone: Project Manager: Marty Oliver marty.oliver@philips.com (720) 538-2167 Lead TC/FSE: Martin Boegel martin.boegel@philips.com (303) 304-3135 District Manager: Cathy Horton cathy.horton@philips.com (615) 418-8992 Site Contact: Tricia Erstad tricia.erstad@sanfordhealth.org (701) 234-3414 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 43274615 SES-Bedside Upgrades [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate Resource slot #3 Intermediate
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tricia Erstad
Owner
Shelby Robinson
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01304861 (current) Invoiced
Installation • April Nuovo
Created: Sep 17, 2025 • Closed: Sep 22, 2025
Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 5.0 days stuck in "Ready to Bill"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
WO Correction Needed
0.3d
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/22/2025 DCox - Reviewed to make sure that qty of device per day matches the daily log match qty of devices on WO. Tim will need to process through his normal billing review this week.
🔧 Work Performed
Installation
🔍 Technician Findings
Installation
⚠️ Problem Description
Mon/Fri Travel-Multi Dept Monitor/X2/X3 upgrades@3 Fargo sites: SanfordMCFargo, South U & Broadway. Order of hosp/units units TBD. Need working support tool & know how to upgrade/clone monitors independently. 3rd Party Resource Request Form - 3 Resource(s) PSA project name: ND: Sanford Fargo (3 sites) Mon/MX40/Fetal Upgrades (SES 43274615) Resource Request number: RR-0322615 Site Name: Sanford Medical Center Fargo Delivery Address: 5225 23rd Ave S Fargo, North Dakota 58104 Installation Address: Additional deployment addresses: Sanford South University Medical Center 1720 University Drive S., Fargo, ND 58103 Sanford Broadway Medical Center 801 Broadway N Fargo, ND 58102 Service District HPMW09-1 Project Scope: Mon/Fri Travel-Multi Dept Monitor/X2/X3 upgrades@3 Fargo sites: SanfordMCFargo, South U & Broadway. Order of hosp/units units TBD. Need working support tool & know how to upgrade/clone monitors independently. Notes: Vendor Credentialing: Sec3ure (Reptrax) Scheduled Start: 11 Aug 2025 08:00 AM Scheduled End: 05 Sep 2025 Contacts Email: Phone: Project Manager: Marty Oliver marty.oliver@philips.com (720) 538-2167 Lead TC/FSE: Martin Boegel martin.boegel@philips.com (303) 304-3135 District Manager: Cathy Horton cathy.horton@philips.com (615) 418-8992 Site Contact: Tricia Erstad tricia.erstad@sanfordhealth.org (701) 234-3414 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 43274615 SES-Bedside Upgrades [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate Resource slot #3 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📞
Case Linked Sep 17, 10:08 AM
Case Number: 00527931
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 17, 10:41 AM
Work Order: WO-01304861
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 17, 11:04 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-15T05:00:00.000+0000, 2025-09-15T00:00:00.000+0000, 2025-09-15T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 22m
⏱️
2x Labor Added Sep 17, 6:12 PM
Type: Labor
Status: Open
Qty: 8.5, 0.25
⏱️
11x Labor Added Sep 18, 6:49 AM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
⏱️
▶
2 Labor Added Sep 18, 4:40 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8.75, 8.5, 6
⏱️
▶
3 3x Labor Added Sep 19, 3:11 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by April Nuovo
From: Scheduled
To: Completed
Duration in Previous: 2d 4h
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 22, 8:52 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 17h
✔️
Status: Completed by April Nuovo Sep 22, 11:07 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 2h 15m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 22, 11:44 AM
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 35m, 0m
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Sep 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 16h
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:51 AM
Invoice Number: SM-242144

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00527931
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Sep 15, 9:00 AM
Created
Sep 17, 10:41 AM
Invoice #
SM-242144

Work Details (20)

Name Type Status Qty Amount Date
WL-02939479 Labor Open 8.5 $0.00 Sep 17, 6:12 PM
WL-02939480 Labor Open 0.25 $3,720.00 Sep 17, 6:12 PM
WL-02940143 Labor Open 0.5 $0.00 Sep 18, 6:49 AM
WL-02940144 Labor Open 0.5 $5,735.00 Sep 18, 6:49 AM
WL-02940146 Labor Open 0.5 $0.00 Sep 18, 6:49 AM
WL-02940147 Expenses Open 1 $0.00 Sep 18, 6:49 AM
WL-02940148 Expenses Open 1 $0.00 Sep 18, 6:49 AM
WL-02940149 Expenses Open 1 $0.00 Sep 18, 6:49 AM
WL-02940150 Expenses Open 1 $0.00 Sep 18, 6:49 AM
WL-02940151 Expenses Open 1 $0.00 Sep 18, 6:49 AM
WL-02940152 Expenses Open 1 $0.00 Sep 18, 6:49 AM
WL-02940153 Expenses Open 1 $0.00 Sep 18, 6:49 AM
WL-02940154 Expenses Open 1 $0.00 Sep 18, 6:49 AM
WL-02941192 Labor Open 0.5 $4,340.00 Sep 18, 4:40 PM
WL-02941208 Labor Open 8.75 $1,080.00 Sep 18, 4:43 PM
WL-02941209 Labor Open 8.5 $1,665.00 Sep 18, 4:43 PM
WL-02941210 Labor Open 6 $1,260.00 Sep 18, 4:43 PM
WL-02942640 Labor Open 10.5 $0.00 Sep 19, 3:11 PM
WL-02942641 Travel Open 46 $0.00 Sep 19, 3:11 PM
WL-02942642 Travel Open 46 $0.00 Sep 19, 3:11 PM

Details