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WO-01304875 ↗ ServiceMax

Center for Advanced Reproductive Services • Inspection • PSM

📍 Center for Advanced Reproductive Services- Branford — 6 Business Park Drive, Suite 304, Branford CT, 06405

Sep 17, 2025 → Nov 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (28 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Nov 12, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 23, 2025
4 business days (counted)
Running total: 4 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Sep 23 → Sep 29, 2025
4 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 29 → Sep 30, 2025
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 9 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Sep 30 → Nov 12, 2025
29 business days (counted)
Running total: 38 of ? biz days used
Created: Sep 17, 2025 Completed: Nov 12, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 23 Ready for Scheduling ▶ Running 4 4
Sep 23 → Sep 29 Assigned ▶ Running 4 8
Sep 29 → Sep 30 Scheduled ▶ Running 1 9
Sep 30 → Sep 30 Entered ▶ Running 0 9
Sep 30 → Sep 30 Assigned ▶ Running 0 9
Sep 30 → Nov 12 Scheduled ▶ Running 29 38
Dispatch 0.0d
Coordinators 40.9d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.9 days
Over SLA
Billing
1.3 days
Created: Sep 17, 2025 Due: Nov 26, 2025 Completed: Nov 12, 2025 (14 days early)
📅
39.0 days Total Age
⏱️
29.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
36.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00527833
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service https://www.ebiotrack.com/inspection.php?iid=30141
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alexandra Revoir
Owner
Kimberly Hardison
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01304875 (current) Invoiced
Inspection • David Cavaco
Created: Sep 17, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 29.5 days stuck in "Scheduled"
⏱️
Total Delay 36.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
4.4d / 0.5d SLA
Scheduled
31.5d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Billing Review
1.3d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/25 DC Arrived on location and found that the inspection had just been done by a company called Coast to Coast. and was informed they had cancelled EMSAR as a service provider


9/29 KSmith -- Scheduled for 11/12 with Michelle

9/29 KSmith -- Sent email to Michelle to schedule for 11/12

9/26 KSmith -- Per Marcia, she is the primary contact for all CARS locations for EMSAR inspections, but Michelle Pedersen will need to confirm if 11/12 works

Pedersen, Michelle <mpedersen@uconnfertility.com>

9/23 KSmith -- Sent email to schedule for 11/12

09/23/2025 LHill-sent email to Alexandra Revoir at arevoir@uconnfertility.com to confirm contact & equipment.


09/23/2025 LHill LM at 203) 481-1707 EXT 8 for Alexandra Revoir to confirm contact & equipment.


09/22/2025 LHill-sent email to Alexandra Revoir at arevoir@uconnfertility.com to confirm contact & equipment.


09/22/2025 LHill LM at 203) 481-1707 EXT 8 for Alexandra Revoir to confirm contact & equipment.

🔧 Work Performed
Arrived onsite for scheduled inspection. Site cancelled inspection upon arrival.
🔍 Technician Findings
Site cancelled inspection, Notes in internal notes section
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 39 Pcs https://www.ebiotrack.com/inspection.php?iid=30141

Timeline

📞
Case Linked Sep 17, 7:00 AM
Case Number: 00527833
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Sep 17, 11:04 AM
Work Order: WO-01304875
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Sep 17, 11:10 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
⚠️ 5.0 business days
👷
2 Technician Assigned Sep 23, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 5h
4.9 business days
🗓️
2 Status: Scheduled Sep 29, 10:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-12T14:00:00.000+0000
2.0 business days
🆕
3 Status: Entered Sep 30, 4:15 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-12T15:00:00.000+0000
🚨 30.0 business days
⏱️
2 2x Labor Added Nov 12, 4:17 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 43d 1h, 0m
3.0 business days
💵
Status: Billing Review by Diane Patton Nov 14, 4:34 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 0h
1.9 business days
📄
2 Status: Ready to Bill Nov 17, 12:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Nov 18, 7:07 PM
Invoice Number: SM-246772

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Scheduled
Duration: 29.5 business days (threshold: 2.0 business days)
Exceeded by 27.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00527833
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Nov 12, 10:00 AM
Created
Sep 17, 11:04 AM
Invoice #
SM-246772

Work Details (2)

Name Type Status Qty Amount Date
WL-03005015 Labor Open 3 $447.00 Nov 12, 4:17 PM
WL-03005016 Labor Open 0.25 $37.25 Nov 12, 4:17 PM

Details