9/22 KKelch called Meera to schedule for 12/1 between 9 and 10 am. Immediately went on hold and then the line cut out. Sent email.
🔧Work Performed
performed the annual inspection on 75 pieces of equipment.
🔍Technician Findings
annual inspection due
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 69
https://www.ebiotrack.com/inspection.php?iid=30145
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Archwell - Overland
Completed Sep 22, 2025
From: Meera.Saranathan@archwellhealth.com
To: kaitlyn.kelch@emsar.com
Hi,
I am good with Dec 1.
Meera SaranathanCenter Manager II9150 Overland Plaza, Overland, MO 63114O: 314-449-9633E: meera.saranathan@archwellhealth.com
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Monday, September 22, 2025 1:03 PMTo: Meera Saranathan <Meera.Saranathan@archwellhealth.com>Subject: [EXTERNAL] EMSAR Request for service at Archwell - Overland You don't often get email from kaitlyn.kelch@emsar.com. L
📧
Email: EMSAR Request for service at Archwell - Overland
Completed Sep 22, 2025
To: meera.saranathan@archwellhealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Archwell - Overland
Body:
Hi Meera Saranathan,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Archwell - Overland. This inspection is due in December, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 12/1 with an arrival window between
📋
Outbound to +13144499636
Completed Sep 22, 2025
9/22 KKelch called Meera to schedule for 12/1 between 9 and 10 am. Immediately went on hold and then the line cut out. Sent email.
Work Order: WO-01304889
Account: ArchWell Health
Customer Case Number:
Location: Archwell - Overland
Address: 9150 PAGE AVE , OVERLAND, MO 63114
Manufacturer:
Model #:
Serial #:
Contact Name: Meera Saranathan
Contact Phone: 3144499636
Contact Email: meera.saranathan@archwellhealth.com
Due Dat
Timeline
📞
Case Linked Sep 17, 7:02 AM
Case Number:00527849
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 17, 11:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 17, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:25m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Sep 22, 3:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-01T15:00:00.000+0000
🚨47.0 business days
🔧
Status: Tech On Site by Thomas LangenbergDec 1, 10:45 AM
From:Scheduled
To:Tech On Site
Duration in Previous:69d 20h
⏱️
▶
2
6x Labor Added Dec 1, 9:32 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10h 46m, 0m
⏳2.3 business days
📄
Status: Ready to Bill by Diane PattonDec 3, 10:39 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 13h, 0m
⚠️8.0 business days
🧾
Invoice Created Dec 12, 4:22 PM
Invoice Number:SM-248040
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 46.6 business days (threshold: 2.0 business days)
Exceeded by 44.6 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)