Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01304893 ↗ ServiceMax

T & J UNLIMITED TRANSPORTATION, LLC • Repair • P7

📍 T & J UNLIMITED TRANSPORTATION, LLC — 840 West Avenue J #D, Lancaster CA, 93534

Sep 17, 2025 → Oct 10, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 26, 2025
✗ SLA Missed (1 biz days late)
Active: 8 biz days
Paused: 9 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Sep 17 → Sep 30, 2025
9 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Oct 1, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 3, 2025
2 business days (counted)
Running total: 3 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 11, 2025
5 business days (counted)
Running total: 8 of 7 biz days used
Created: Sep 17, 2025 Completed: Oct 11, 2025
Business Days Used 8 / 7
0 7d budget +1d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0 / 7
Sep 17 → Sep 17 L2 Screening ▶ Running 0 0 / 7
Sep 17 → Sep 30 Awaiting Parts ⏸ Paused 9 —
Sep 30 → Oct 1 Ready for Scheduling ▶ Running 1 1 / 7
Oct 1 → Oct 3 Assigned ▶ Running 2 3 / 7
Oct 3 → Oct 11 Scheduled ▶ Running 5 8 / 7
Dispatch 0.0d
Material Management 10.0d
Coordinators 10.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.0 days
Over SLA
Coordinators
10.3 days
Over SLA
Billing
0.0 days
Created: Sep 17, 2025 Due: Oct 10, 2025 Completed: Oct 11, 2025 (on time)
📅
18.0 days Total Age
⏱️
10.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
14.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00527002
Need estimate
Closed
Q-00030051 power pro serial # 140839284 service needed parts 1-6085-001-031, 1-6500-001-087 labor 2 Stryker 6083 serial # 121041249 service needed parts 1-6080-001-046, 4-0025-133-000 labor 2.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Antonio Cazares
Owner
Jessica Sells
Created
Sep 13, 2025
Work Orders from this Case (2)
WO-01304893 (current) Invoiced
Repair • Rene Yescas
Created: Sep 17, 2025 • Closed: Oct 10, 2025
WO-01304894 Invoiced
Repair • Rene Yescas
Created: Sep 17, 2025 • Closed: Oct 10, 2025
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 10.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
10.0d / 3.0d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/6/2025 Sramen - updated due date based on parts ETA:


Updated due date and removed delay code.


*******************************************************************




1Z01E3E70392914422

Estimated delivery

Tuesday, October 07 by 9:00 P.M


10-2 Mburris called spoke with Antonio Cazares and set appt 10-10

10-2 Mburris still waiting on part to get to the tech

🔧 Work Performed
removed broken cross tube parts and installed new cross tube gatch support,removed broken cap and installed new cap,repair complete
🔍 Technician Findings
broken cross tube assembly,cracked telescoping frame cap
⚠️ Problem Description
Q-00030051 power pro serial # 140839284 service needed parts 1-6085-001-031, 1-6500-001-087 labor 2 https://www.ebiotrack.com/workorder.php?wo=68268
📄 Description
6506 Power Pro XT

Timeline

📞
Case Linked Sep 13, 10:27 AM
Case Number: 00527002
Subject: Need estimate
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Sep 17, 11:44 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 3m
📦
▶
2 Parts Requested Sep 17, 11:59 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 11m
🚨 10.0 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 30, 1:04 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 13d 1h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Oct 1, 4:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
💵
3x Expenses Added Oct 2, 11:18 AM
Type: Expenses, Parts
Status: Open
Qty: 1
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Oct 3, 12:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-10T16:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
3 Labor Added Oct 10, 10:02 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rene Yescas
From: Scheduled
To: Completed
Duration in Previous: 7d 9h
🏁
Status: Closed by Rene Yescas
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Oct 15, 1:59 PM
Status: Ready to Bill → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1m, 0m
💰
Status: Invoiced by Diane Patton Oct 15, 2:06 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Oct 16, 11:00 AM
Invoice Number: SM-243611

Bottlenecks

Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00527002
Closed
📦
Parts Order 00081870
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Rene Yescas
Scheduled
Oct 10, 12:00 PM
Created
Sep 17, 11:44 AM
Invoice #
SM-243611

Work Details (4)

Name Type Status Qty Amount Date
WL-02957457 Expenses Open 1 $0.00 Oct 2, 11:18 AM
WL-02957458 Parts Open 1 $199.20 Oct 2, 11:18 AM
WL-02957459 Parts Open 1 $17.95 Oct 2, 11:18 AM
WL-02967383 Labor Open 1.5 $0.00 Oct 10, 10:02 PM

Details