10/13 KKelch scheduled per logged email from Pamela
10/13 KKelch sent Pamela an email for scheduling
9/22 KKelch called Pamela to schedule for 11/11 between 9 and 10 am. Left VM.
🔧Work Performed
performed the annual inspection on 31 pieces of equipment.
🔍Technician Findings
annual inspection due
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
29 Pcs
https://www.ebiotrack.com/inspection.php?iid=30143
📧
Email:Re: EMSAR Request for service at CareNow Urgent Care Grandview COID # 22246
Completed Oct 13, 2025
From: Pamela.Horan@hcahealthcare.com
To: kaitlyn.kelch@emsar.com
Thank you yes that will be fine From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com> Sent: Monday, October 13, 2025 12:04 PMTo: Horan Pamela <Pamela.Horan@hcahealthcare.com>Subject: {EXTERNAL} EMSAR Request for service at CareNow Urgent Care Grandview COID # 22246 CAUTION! This email originated from outside of our organization. DO NOT CLICK links or open attachments unless you recognize the sender and know the content is safe.Hi Pamela
📧
Email: EMSAR Request for service at CareNow Urgent Care Grandview COID # 22246
Completed Oct 13, 2025
To: pamela.horan@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow Urgent Care Grandview COID # 22246
Body:
Hi Pamela Horan,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow Urgent Care Grandview COID # 22246. This inspection is due in November, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on
📋
Outbound to +19044844486
Completed Sep 22, 2025
9/22 KKelch called Pamela to schedule for 11/11 between 9 and 10 am. Left VM.
Work Order: WO-01304895
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow Urgent Care Grandview COID # 22246
Address: 12130 S US 71 Hwy, Grandview, MO 64030
Manufacturer:
Model #:
Serial #:
Contact Name: Pamela Horan
Contact Phone: 904-484-4486
Contact Email: pamela.horan@hcahealt
Timeline
📞
Case Linked Sep 17, 7:00 AM
Case Number:00527834
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 17, 11:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Sep 17, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:7m
🚨18.0 business days
🗓️
▶
2
Status: Scheduled Oct 13, 12:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-19T15:00:00.000+0000
🚨26.0 business days
🔧
Status: Tech On Site by Thomas LangenbergNov 19, 9:52 AM
From:Scheduled
To:Tech On Site
Duration in Previous:36d 22h
⏱️
▶
2
3x Labor Added Nov 19, 11:34 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 42m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonNov 21, 10:51 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 23h
📨
Status: Invoice Pending by Diane PattonNov 21, 11:03 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:12m, 0m
🚨10.0 business days
🧾
Invoice Created Dec 8, 4:32 PM
Invoice Number:247335
Bottlenecks
Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)