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WO-01304909 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 ArchWell - Saint Petersburg/Federal Plaza — 880 49TH ST N, ST PETERSBURG FL, 33710

Sep 17, 2025 → Oct 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (6 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Oct 1, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 10 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 9, 2025
6 business days (counted)
Running total: 16 of ? biz days used
Created: Sep 17, 2025 Completed: Oct 9, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Oct 1 Ready for Scheduling ▶ Running 10 10
Oct 1 → Oct 1 Assigned ▶ Running 0 10
Oct 1 → Oct 9 Scheduled ▶ Running 6 16
Dispatch 0.0d
Coordinators 17.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.7 days
Over SLA
Created: Sep 17, 2025 Due: Nov 26, 2025 Completed: Oct 9, 2025 (48 days early)
📅
17.0 days Total Age
⏱️
11.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
15.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527836
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 62 Pcs https://www.ebiotrack.com/inspection.php?iid=30146
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christina Guarino
Owner
Kimberly Hardison
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01304909 (current) Invoiced
Inspection • Yves Dessin
Created: Sep 17, 2025 • Closed: Oct 9, 2025
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 11.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.0d / 1.0d SLA
Scheduled
6.7d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

10/1/25 AJinerson - Received email back from Christina confirming tech visit for 10/9.

10/1/25 AJinerson - Per notes below, scheduling ahead not needed - sent email to POC Christina confirming we have tech visit scheduled for Thursday, 10/9 with eta between 9am-11am.

Asking if any additional arrival instructions/requirements for visit.


10/1/25 AJinerson - Called and left VM for Christina regarding scheduling. 


09/22/2025 LHill-sent chatter to Dylan/Acct. Mgr.-​ Please add cell number for Christina Guarino 727-244-1060 (cell) in SMX and EBT.


09/22/2025 LHill-rec'd email from Christina Guarino-

Scheduling ahead needed: No

Certain day or time: Fridays would work best any time of day 8AM-5PM 

Confirmed contact information is correct: Yes

Anything additional needed for tech to gain access to the facility:  No


09/19/2025 LHill-sent email to Chrisina Guarino at christina.guarino@archwellhealth.com to confirm contact & equipment.


09/19/2025 LHill-Called (941) 297-2123 for Christina Guarino to confirm contact & equipment. Was on hold for 10 minutes and never got through.

🔧 Work Performed
ARRIVED AT SITE INSPECTED AND CALIBRATION VERIFIED 64 DEVICES ALL 64 DEVICES PASSED
🔍 Technician Findings
ARRIVED AT SITE INSPECTED AND CALIBRATION VERIFIED 64 DEVICES ALL 64 DEVICES PASSED
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 62 Pcs https://www.ebiotrack.com/inspection.php?iid=30146

Timeline

📞
Case Linked Sep 17, 7:00 AM
Case Number: 00527836
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 17, 12:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 11.0 business days
👷
▶
3 Status: Assigned Oct 1, 2:18 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-09T13:00:00.000+0000
⚠️ 7.0 business days
⏱️
4x Labor Added Oct 9, 2:41 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 5.5
✔️
Status: Completed by Yves Dessin Oct 9, 2:48 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 0h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Oct 13, 4:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Oct 14, 11:52 AM
Invoice Number: SM-243493

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00527836
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Oct 9, 9:00 AM
Created
Sep 17, 12:13 PM
Invoice #
SM-243493

Work Details (4)

Name Type Status Qty Amount Date
WL-02965234 Labor Open 1 $0.00 Oct 9, 2:41 PM
WL-02965235 Labor Open 5.5 $1,447.20 Oct 9, 2:41 PM
WL-02965236 Labor Open 1 $0.00 Oct 9, 2:41 PM
WL-02965237 Expenses Open 1 $0.00 Oct 9, 2:41 PM

Details