Detailed work order timeline, KPIs, and analysis
METZ MEDICAL TRANSPORT • Repair • P7
📍 Metz Medical Transport — 2551 N. Church St., Bldg C, Rocky Mount NC, 27804
Sep 17, 2025 → Mar 3, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 17 → Sep 17 | Created | ▶ Running | 0 | 0 / 7 |
| Sep 17 → Sep 17 | L2 Screening | ▶ Running | 0 | 0 / 7 |
| Sep 17 → Nov 25 | Awaiting Parts | ⏸ Paused | 47 | — |
| Nov 25 → Nov 25 | Ready for Scheduling | ▶ Running | 0 | 0 / 7 |
| Nov 25 → Dec 18 | Assigned | ▶ Running | 15 | 15 / 7 |
| Dec 18 → Dec 18 | Ready for Scheduling | ▶ Running | 0 | 15 / 7 |
| Dec 18 → Dec 18 | Assigned | ▶ Running | 0 | 15 / 7 |
| Dec 18 → Dec 31 | Scheduled | ▶ Running | 8 | 23 / 7 |
| Dec 31 → Jan 9 | Reschedule | ▶ Running | 6 | 29 / 7 |
| Jan 9 → Jan 21 | Scheduled | ▶ Running | 7 | 36 / 7 |
| Jan 21 → Mar 3 | Incomplete | ▶ Running | 28 | 64 / 7 |
3/2 KWeiss, Quote expired, chatter sent to tech to complete and close w/o.
1/22 KWeiss, Created case and sent to sales for quoting.
1/9 MOwens Called and spoke to Stephen Grohs. I told him all the parts have shipped to the tech. Offered the first available dates during the week of 1/19. He said requested repair visit on Tues 1/20 with eta between 10-11am.
12/31/25 RBerry- Updated due date based on parts. Waiting on parts for WO-01327270. Removed delay code.
12/31/25 tfog spoke with POC. He wants reschedule until ALL parts are delivered
12/31/25 RBerry- Sent teams message to SRogers stating: Shawn Rogers I see that Todd place WO-01304918, WO-01304920, and WO-01304921 into reschedule status. Do you know why?
Updated due date based on call with customer on 12/18/25 stating they do not want to wait on other parts.
12/18/25 RBerry- Spoke with Keith, scheduled for 12/31/25 arrival time between 10AM-12PM. States he does not want to wait for parts on WO-01327270. See logged call on WO-01304921
12/18/25 NatoshaB - Called # on WO and spoke to Keith, (C: 919.988.0305 | W: 252.886.9057). Says next Wed or Fri would be good to have the tech out. NOTE: Customer has new case in progress: 00552545 + 2 other repair WOs.
12/4 MOwens Called to speak to Stephen. Left a msg for him to call back to schedule the repair visit.
11/26/25 RBerry- Emailed Stephen Grohs to schedule. See logged email on WO-01304918
11/26/25 RBerry- LM at 252-600-6389 to schedule. See logged call on WO-01304918
11/26/25 RBerry- Tracking update. Updated due date based on parts.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03020048 | Parts | Open | 1 | $114.75 | Nov 25, 4:29 PM |
| WL-03020049 | Parts | Open | 1 | $23.94 | Nov 25, 4:29 PM |
| WL-03020050 | Expenses | Open | 1 | $0.00 | Nov 25, 4:29 PM |
| WL-03072711 | Labor | Open | 3.5 | $0.00 | Jan 20, 9:10 PM |
| WL-03072712 | Labor | Open | 0.25 | $0.00 | Jan 20, 9:10 PM |
| WL-03072713 | Travel | Open | 185 | $0.00 | Jan 20, 9:10 PM |