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WO-01304924 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Inspection • PSM

📍 Hempstead Planned Parenthood — 540 FULTON AVENUE, HEMPSTEAD NY, 11550

Sep 17, 2025 → Oct 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (13 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 1 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Sep 18 → Oct 21, 2025
22 business days (counted)
Running total: 23 of ? biz days used
Created: Sep 17, 2025 Completed: Oct 21, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0
Sep 17 → Sep 18 Ready for Scheduling ▶ Running 1 1
Sep 18 → Sep 18 Assigned ▶ Running 0 1
Sep 18 → Oct 21 Scheduled ▶ Running 22 23
Dispatch 0.0d
Coordinators 24.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.0 days
Over SLA
Billing
0.0 days
Created: Sep 17, 2025 Due: Oct 17, 2025 Completed: Oct 21, 2025 (3 days late)
📅
22.9 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
22.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528093
Closed
Annual inspection Equipment: 67 https://www.ebiotrack.com/omnicor/inspection.php?iid=10209 Customer has an audit coming up and would like inspections complete in October before the Audit. Inspection Flag: Back up contacts Jamie Warren 516.750.2502 Jamie.Warren@ppgreaterny.org Tricia Schafroth 518.4913.1758 Tricia.Schafroth@ppgreaterny.org
Priority
High
Origin
Phone
Reason
New Case
Contact
Jennifer Bono
Owner
Shelby Robinson
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01304924 (current) Invoiced
Inspection • Edward Arias
Created: Sep 17, 2025 • Closed: Oct 20, 2025
Completed with significant delays
Invoiced • 168 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 22.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
22.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/18 KSmith -- Jennifer requested 10/20 as a scheduled date

9/18 KSmith -- Site requested a Tuesday or Wednesday. Provided 9/30 and am awaiting response

9/18 KSmith -- Sent email to schedule for 10/3

🔧 Work Performed
Inspection completed on 71 items
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Annual inspection Equipment: 67 https://www.ebiotrack.com/omnicor/inspection.php?iid=10209 Customer has an audit coming up and would like inspections complete in October before the Audit. Inspection Flag: Back up contacts Jamie Warren 516.750.2502 Jamie.Warren@ppgreaterny.org Tricia Schafroth 518.4913.1758 Tricia.Schafroth@ppgreaterny.org

Timeline

📞
▶
3 Case Linked Sep 17, 1:01 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01304924
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 18, 10:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 7m
📅
▶
2 Dispatch Scheduled Sep 18, 11:05 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 54m
🚨 22.0 business days
🚗
Travel Added Oct 20, 9:33 AM
Type: Travel
Status: Open
Qty: 37
⏱️
▶
2 5x Labor Added Oct 20, 8:09 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 32d 9h, 0m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Oct 23, 12:30 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:41 PM
Invoice Number: SM-244421

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00528093
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Edward Arias
Scheduled
Oct 20, 10:00 AM
Created
Sep 17, 1:03 PM
Invoice #
SM-244421

Work Details (6)

Name Type Status Qty Amount Date
WL-02976795 Travel Open 37 - Oct 20, 9:33 AM
WL-02977680 Labor Open 1.5 $0.00 Oct 20, 8:09 PM
WL-02977681 Labor Open 0.25 $0.00 Oct 20, 8:09 PM
WL-02977682 Labor Open 6 $1,831.40 Oct 20, 8:09 PM
WL-02977683 Labor Open 1.5 $0.00 Oct 20, 8:09 PM
WL-02977684 Travel Open 39 - Oct 20, 8:09 PM

Details