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WO-01304998 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 RWJH Station #32 — 38 Rosehill Place, Irvington NJ, 07111

Sep 17, 2025 → Sep 17, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 26, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Sep 17, 2025 Completed: Sep 17, 2025
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0 / 7
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0 / 7
Sep 17 → Sep 17 Assigned ▶ Running 0 0 / 7
Sep 17 → Sep 17 Scheduled ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
0.0 days
Created: Sep 17, 2025 Due: Sep 26, 2025 Completed: Sep 17, 2025 (9 days early)
📅
0.2 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528092
EMS L2 Review
Closed
Stryker fastener SN 2019000900409 needs food end cover replaced PN 6392-001-021S Curtis has parts onsite with him.
Priority
High
Origin
Phone
Reason
New Case
Contact
Sarah Blayman
Owner
Kimberly Hardison
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01304998 (current) Invoiced
Repair • Curtis Allen
Created: Sep 17, 2025 • Closed: Sep 17, 2025
Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.2d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed and replaced foot end cover Functional tests were performed unit is operating correctly
🔍 Technician Findings
Truck 204 Broken foot end cover
⚠️ Problem Description
Stryker fastener SN 2019000900409 needs foot end cover replaced PN 6392-001-021S Curtis has parts onsite with him. https://www.ebiotrack.com/workorder.php?wo=68287
📄 Description
Stryker 6392 Performance-LOAD Cot Fastener System

Timeline

📞
Case Linked Sep 17, 12:54 PM
Case Number: 00528092
Subject: EMS L2 Review
Status: Closed
📋
▶
2 Work Order Created Sep 17, 3:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Sep 17, 3:51 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 20m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-17T20:00:00.000+0000
🔩
▶
3 Parts Added Sep 17, 5:27 PM
Parts Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Curtis Allen
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 37m, 0m
⏳ 1.8 business days
📄
▶
2 Status: Ready to Bill Sep 18, 5:54 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.8 business days
🧾
Invoice Created Sep 21, 10:51 PM
Invoice Number: SM-241399

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00528092
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Sep 17, 4:00 PM
Created
Sep 17, 3:30 PM
Invoice #
SM-241399

Work Details (2)

Name Type Status Qty Amount Date
WL-02939394 Parts Open 1 $70.80 Sep 17, 5:27 PM
WL-02939395 Labor Open 0.5 $0.00 Sep 17, 5:28 PM

Details