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WO-01305020 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC- Middletown (Medical) CT — 675 Main St, Middletown CT, 06457

Sep 17, 2025 → Sep 24, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 24, 2025
✗ SLA Missed
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 24, 2025
4 business days (counted)
Running total: 5 of 5 biz days used
Created: Sep 17, 2025 Completed: Sep 24, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0 / 5
Sep 17 → Sep 18 Ready for Scheduling ▶ Running 1 1 / 5
Sep 18 → Sep 18 Assigned ▶ Running 0 1 / 5
Sep 18 → Sep 24 Scheduled ▶ Running 4 5 / 5
Dispatch 0.0d
Coordinators 6.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.6 days
Over SLA
Billing
0.0 days
Created: Sep 17, 2025 Due: Sep 24, 2025 Completed: Sep 24, 2025 (on time)
📅
5.4 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00528239
eBiotrack - New Inspection Created
Closed
New Miscellaneous Equipment Inspection Need inspection for new equipment. Sofia flu machine https://www.ebiotrack.com/inspection.php?iid=30166
Priority
Standard
Origin
Email
Reason
New Case
Contact
Xyni Jiang
Owner
Kimberly Hardison
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01305020 (current) Invoiced
Misc. Inspection • David Cavaco
Created: Sep 17, 2025 • Closed: Sep 24, 2025
Completed with minor delays
Invoiced • 168 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
3.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/18 KSmith -- Scheduled for 9/24 with POC

9/18 KSmith -- Sent email to schedule for 9/25

🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection
⚠️ Problem Description
New Miscellaneous Equipment Inspection Need inspection for new equipment. Sofia flu machine https://www.ebiotrack.com/inspection.php?iid=30166

Timeline

📞
▶
2 Case Linked Sep 17, 4:22 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01305020
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by Kimberly Hardison Sep 17, 4:28 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Sep 18, 10:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 34m
👷
▶
3 Technician Assigned Sep 18, 11:33 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1h 31m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-24T14:00:00.000+0000
⚠️ 5.0 business days
⏱️
2x Labor Added Sep 24, 12:01 PM
Type: Labor
Status: Open
Qty: 3, 1
✔️
Status: Completed by DAVID CAVACO Sep 24, 4:59 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 5h, 0m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Sep 29, 2:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 30, 9:27 PM
Invoice Number: SM-242326

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00528239
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Sep 24, 10:00 AM
Created
Sep 17, 4:26 PM
Invoice #
SM-242326

Work Details (2)

Name Type Status Qty Amount Date
WL-02947360 Labor Open 3 $244.11 Sep 24, 12:01 PM
WL-02947361 Labor Open 1 $149.00 Sep 24, 12:01 PM

Details