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WO-01305063 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Lees Summit Animal Hospital — 411 SW Market St, Lees Summit MO, 64063

Sep 18, 2025 → Sep 25, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 24, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 25, 2025
5 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Sep 18, 2025 Completed: Sep 25, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0 / 4
Sep 18 → Sep 18 Ready for Scheduling ▶ Running 0 0 / 4
Sep 18 → Sep 18 Assigned ▶ Running 0 0 / 4
Sep 18 → Sep 25 Scheduled ▶ Running 5 5 / 4
Sep 25 → Sep 25 Tech On Site ▶ Running 0 5 / 4
Dispatch 0.0d
Coordinators 6.1d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Sep 18, 2025 Due: Sep 24, 2025 Completed: Sep 25, 2025 (on time)
📅
6.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528251
Midmark Service Request Dispatch Authorization - WO-00105627
Closed
Zone 1 WD Syringe tubing issue. ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Roxie McCray
Owner
Sherry Reich
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01305063 (current) Invoiced
Repair • Thomas J Langenberg Jr
Created: Sep 18, 2025 • Closed: Sep 25, 2025
Completed with minor delays
Invoiced • 167 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/18 KKelch called Roxie to schedule for 9/23 between 2 and 3 pm. She asked for 9/25 between 12 and 1 pm. Customer confirmed. 

9/18/25 SReich - Site was closed, no option for vm, sending an email.  

🔧 Work Performed
trimmed tubing connections at the syringe pulling up the sheathing higher
🔍 Technician Findings
sheathing at bottom of syringe is below syringe bottom exposing the tubing
⚠️ Problem Description
Zone 1 WD Syringe tubing issue. ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Sep 17, 4:54 PM
Case Number: 00528251
Subject: Midmark Service Request Dispatch Authorization - WO-00105627
Status: Closed
📋
▶
2 Work Order Created Sep 18, 8:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Sep 18, 8:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26m
🗓️
▶
2 Status: Scheduled Sep 18, 9:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-25T17:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Sep 25, 12:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 3h
⏱️
▶
2 3x Labor Added Sep 25, 1:05 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 34m, 0m
📄
▶
2 Status: Ready to Bill Sep 26, 11:20 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:47 AM
Invoice Number: SM-242221

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00528251
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Sep 25, 1:00 PM
Created
Sep 18, 8:13 AM
Invoice #
SM-242221

Work Details (3)

Name Type Status Qty Amount Date
WL-02949146 Labor Open 0.53333333333333 $0.00 Sep 25, 1:05 PM
WL-02949147 Labor Open 0.56666666666667 $82.50 Sep 25, 1:05 PM
WL-02949148 Travel Open 21 $110.00 Sep 25, 1:05 PM

Details