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WO-01305071 ↗ ServiceMax

BURBANK FIRE DEPARTMENT • Repair • P7

📍 Burbank Fire Dept - Station 11 (HQ) — 311 E Orange Grove Ave, Burbank CA, 91502

Sep 18, 2025 → Dec 12, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 29, 2025
✗ SLA Missed (6 biz days late)
Active: 13 biz days
Paused: 44 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 13, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸44d
⏸ Clock Paused
Status: Awaiting Parts
Sep 18 → Nov 21, 2025
44 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
6d
▶ Clock Running
Status: Assigned
Nov 21 → Dec 3, 2025
6 business days (counted)
Running total: 6 of 7 biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 13, 2025
7 business days (counted)
Running total: 13 of 7 biz days used
Created: Sep 18, 2025 Completed: Dec 13, 2025
Business Days Used 13 / 7
0 7d budget +6d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0 / 7
Sep 18 → Sep 18 L2 Screening ▶ Running 0 0 / 7
Sep 18 → Nov 21 Awaiting Parts ⏸ Paused 44 —
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0 / 7
Nov 21 → Dec 3 Assigned ▶ Running 6 6 / 7
Dec 3 → Dec 13 Scheduled ▶ Running 7 13 / 7
Dispatch 0.0d
Material Management 45.0d
Coordinators 14.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
45.0 days
Over SLA
Coordinators
14.3 days
Over SLA
Billing
0.0 days
Created: Sep 18, 2025 Due: Dec 3, 2025 Completed: Dec 13, 2025 (9 days late)
📅
58.0 days Total Age
⏱️
45.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
55.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00527369
Need estimate
Closed
Q-00030074 Repairs needed on the following ferno 59t rr# 11n-191622, parts 2-8484632, 2-8484618, 2-2405300, 2-8484617, 2-8484641, labor 2. ferno 59t ser# 20n-445352, parts 2-8484617, 2-8484632, 1-2310139, 2-8484618, 2-8484641, 1-2390551, labor 2, ferno 59t serial# 11n-191625, parts 2-2748073, 1-2390550, 1-2690109, 1-8159512, 2-2405300, 2-8484618, 2-8484617, 2-8484632, 2-8637394, 1-1525512, 4-2748078, labor 2. ferno 59t 20n-445351, parts 2-8484641, 2-8484617, 2-2690109, 2-8159512, 2-2738073, 2-8484632, 2-8484618, 4-8125015, 2-2390551, labor 2.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pete Garcia
Owner
Sherry Reich
Created
Sep 15, 2025
Work Orders from this Case (4)
WO-01305071 (current) Invoiced
Repair • Rene Yescas
Created: Sep 18, 2025 • Closed: Dec 12, 2025
WO-01305075 Invoiced
Repair • Rene Yescas
Created: Sep 18, 2025 • Closed: Nov 27, 2025
WO-01305076 Invoiced
Repair • Rene Yescas
Created: Sep 18, 2025 • Closed: Nov 27, 2025
WO-01305077 Invoiced
Repair • Rene Yescas
Created: Sep 18, 2025 • Closed: Nov 27, 2025
Completed with significant delays
Invoiced • 167 days old
🚨
Primary Delay 45.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 55.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
45.0d / 3.0d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/3/25 RBerry- Spoke with Trey White, scheduled for 12/12/25 with arrival time between 8-10AM. Scheduled past due date due to tech training this week and inventory on 12/8 and 12/9. 


12/3/25 RBerry- LM with Trey White at 818-238-3453 to schedule. 

🔧 Work Performed
disinfect,clean,lube,adjust hardware as needed,parts replaced,repair complete.
🔍 Technician Findings
needs repairs,worn and cracked bushings
⚠️ Problem Description
Q-00030074 Repairs needed on the following ferno 59t rr# 11n-191622, parts 2-8484632, 2-8484618, 2-2405300, 2-8484617, 2-8484641, labor 2.
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Sep 15, 4:52 PM
Case Number: 00527369
Subject: Need estimate
Status: Closed
⏳ 3.9 business days
📋
▶
2 Work Order Created Sep 18, 8:44 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Sep 18, 8:52 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6m
🚨 45.0 business days
📅
Status: Ready for Scheduling by Keith Canterbury Nov 21, 10:31 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 64d 2h
👷
▶
2 Technician Assigned Nov 21, 3:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 9m
🔩
6x Parts Added Nov 21, 4:21 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled Dec 3, 4:59 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 12d 1h
⚠️ 7.9 business days
⏱️
▶
2 3x Labor Added Dec 12, 9:43 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 4h, 0m
⏳ 3.3 business days
📄
▶
3 Status: Ready to Bill Dec 17, 3:36 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-249309

Bottlenecks

Awaiting Parts
Duration: 45.0 business days (threshold: 3.0 business days)
Exceeded by 42.0 business days
Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00527369
Closed
📦
Parts Order 00081943
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Dec 12, 12:15 PM
Created
Sep 18, 8:44 AM
Invoice #
SM-249309

Work Details (9)

Name Type Status Qty Amount Date
WL-03016768 Parts Open 2 $4.00 Nov 21, 4:21 PM
WL-03016769 Parts Open 2 $4.00 Nov 21, 4:21 PM
WL-03016770 Parts Open 2 $6.00 Nov 21, 4:21 PM
WL-03016771 Parts Open 2 $6.00 Nov 21, 4:21 PM
WL-03016772 Parts Open 2 $142.00 Nov 21, 4:21 PM
WL-03016773 Expenses Open 1 $15.25 Nov 21, 4:21 PM
WL-03036676 Labor Open 2 $260.00 Dec 12, 9:43 PM
WL-03036677 Labor Open 1 $130.00 Dec 12, 9:43 PM
WL-03036678 Travel Open 50 $35.00 Dec 12, 9:43 PM

Details