Midmark Service Request Dispatch Authorization - WO-00105646
Closed
Travel Zone 1
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
DISPATCH ITEMS
Serial # V2615605 Item M11-043
ITEM DESCRIPTION
M11 STEAM STERILIZER, ANIMAL HEALTH 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 727195 002-10251-00 1.00000
9/25/2025 Sramen - updated due date and removed delay code.
9/18/2025jsells
Ship To Name: City Of Trees Animal Hospital
Ship To Address: 6429 Riverside Blvd
Ship To City/State: Sacramento, CA 95831-1103
Waybill (Tracking #): 1ZE444250375603582
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 19-SEP-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE
9-18 Mburris called site and set with Morgan Smith
09/18/2025 SRobinson- Called Morgan Smith, 1(916) 281-0202. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
Performed the annual preventive maintenance service on the Midmark M11-043 autoclave in accordance with Midmark’s prescribed procedures. The customer reported that the unit occasionally does not start a cycle, displaying a “door open” alert, which requires them to push the door in further to engage the cycle. I was unable to reproduce this issue during two test cycles, as the autoclave operated normally without any door alerts. I advised the customer to monitor the unit and contact Midmark if the problem persists so a return visit can be scheduled for further troubleshooting.
🔍Technician Findings
Perform yearly preventive maintenance on M11-043 autoclave per manufacturer specifications.
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
DISPATCH ITEMS
Serial # V2615605 Item M11-043
ITEM DESCRIPTION
M11 STEAM STERILIZER, ANIMAL HEALTH 115V
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 727195 002-10251-00 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +19162810202
Completed Sep 18, 2025
09/18/2025 SRobinson- Called Morgan Smith, 1(916) 281-0202. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
📋
Outbound to +1916281020
Completed Sep 18, 2025
Dialed wrong number.
📅
WO-01305080 - Preventive Maintenance - M11 (Series) - Sacramento - City Of Trees Animal Hospital
Sep 26, 2025 11:30am – 1:00pm
Work Order: WO-01305080
Account: MIDMARK
Customer Case Number: SR 1458272 WO-00105646
Location: City Of Trees Animal Hospital
Address: 6429 Riverside Blvd, Sacramento, CA 95831-1103
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2615605
Contact Name: Morgan Smith
Contact Phone: 1(916) 2
PDF
SRA_WO-00105646_ver1
Sep 18, 2025
PDF
SRA_WO-00105646_ver1 9-26-25
Sep 26, 2025
JPG
IMG_5938
Sep 26, 2025
Timeline
📞
Case Linked Sep 17, 7:57 PM
Case Number:00528279
Subject:Midmark Service Request Dispatch Authorization - WO-00105646
Status:Closed
📋
▶
2
Work Order Created Sep 18, 9:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Sep 18, 1:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 6m
🗓️
▶
2
Status: Scheduled Sep 18, 1:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-09-22T15:30:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Michael BurrisSep 22, 12:00 PM
Scheduled For:2025-09-26T15:30:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Angel RiosSep 26, 2:50 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 1h
⏱️
4x Labor Added Sep 26, 4:32 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1, 13
⏱️
Labor Added Sep 26, 4:48 PM
Type:Labor
Status:Open
Qty:3.5
✔️
Status: Completed by Angel RiosSep 26, 5:12 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 22m
⏱️
▶
2
Labor Added Sep 26, 6:48 PM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From:Completed
To:Closed
Duration in Previous:1h 36m
⏳1.6 business days
📄
▶
2
Status: Ready to Bill Sep 29, 1:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Sep 30, 9:28 PM
Invoice Number:SM-242315
Bottlenecks
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)