Detailed work order timeline, KPIs, and analysis
The Cigna Group • Inspection • PSM
📍 Cigna Clearwater FL — 401 Corbett St Suite 400, Clearwater FL, 33756
Sep 18, 2025 → Nov 18, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 18 → Sep 18 | Created | ▶ Running | 0 | 0 |
| Sep 18 → Oct 23 | Ready for Scheduling | ▶ Running | 24 | 24 |
| Oct 23 → Oct 23 | Assigned | ▶ Running | 0 | 24 |
| Oct 23 → Nov 7 | Scheduled | ▶ Running | 11 | 35 |
| Nov 7 → Nov 12 | Reschedule | ▶ Running | 2 | 37 |
| Nov 12 → Nov 12 | Entered | ▶ Running | 0 | 37 |
| Nov 12 → Nov 12 | Ready for Scheduling | ▶ Running | 0 | 37 |
| Nov 12 → Nov 12 | Assigned | ▶ Running | 0 | 37 |
| Nov 12 → Nov 18 | Scheduled | ▶ Running | 4 | 41 |
| Nov 18 → Nov 18 | Tech On Site | ▶ Running | 0 | 41 |
CONFIRMED
11/12/25 AJinerson - Received email confirmation from POC Alexandria to reschedule tech visit for Tuesday, 11/18 with eta between 10:30AM-12:30PM.
11/12/25 RCook- Due date incorrect. Corrected due date and removed delay code.
11/11/25 AJinerson - Per WO-01200817 - this site's last inspection was serviced on 11/22 but our SLA is 11/16 (which is a Sat.)
11/11/25 AJinerson - Email to POC Alexandria offering tech visit now on Tues. 11/18 (soonest current available) with eta between 10:30AM-12:30PM.
11/7/25 AJinerson - Email to POC Alexandria needing to reschedule tech visit (due to covering repairs). Offering to reschedule to Thurs. 11/13 with eta between 10AM-12PM.
10/23/25 AJinerson - Received email back from Alexandria confirming tech visit for Mon. 11/10 with eta between 10AM-12PM
Asking to confirm who POC on site will be along with any additional arrival instructions needed.
10/23/25 AJinerson - Email to Ali offering tech visit on Mon. 11/10 with eta between 10am-12pm.
09/19/2025 LHill-sent chatter to Scott Berry/Acct. Mgr.-Please update the contact for this location in SMX and EBT to the following:
Alexandria McCreery Alexandria.Mccreery@evernorth.com
09/19/2025 LHill-Scheduling ahead needed: Yes
Certain day or time: We are open from 7-5 Monday-Friday…I am available M,T,Th all day next week and half day Wed.
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: located on the 4th floor, and the tech could call when on their way.
09/19/2025 LHill-rec'd email from Ali-We are open from 7-5 Monday-Friday…I am available M,T,Th all day next week and half day Wed.
09/19/2025 LHill-sent email to Ali-Thank you. This could take around 4 hours to complete but I'm not exactly sure about that. Also, what are your hours at this location?
09/19/2025 LHill-rec'd email from Ali McCreery-I am the best contact person so no longer need to go through Danielle :) I am in office Monday-Thursday, all day…we are located on the 4th floor, and the tech could call when on their way. About how long does the inspection take?
09/19/2025 LHill-sent email to Ali McCreeery at Alexandria.Mccreery@evernorth.com to confirm contact & equipment.
09/19/2025 LHill-Called 239-768-0127 for Ali and was told this was the wrong number.
09/18/2025 LHill-rec'd email from Danielle Faulkner-
I've included Ali in this email as she is the new onsite manager at this location. See logged email.
09/18/2025 LHill-sent email to Danielle Faulkner at danielle.faulkner@cigna.com to confirm contact & equipment.
09/18/2025 LHill-Called 239-768-0127 for Danielle Faulkner to confirm contact & equipment. They were already closed for the day. Unable to leave a message.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03011075 | Labor | Open | 3 | $0.00 | Nov 18, 11:55 AM |
| WL-03011076 | Labor | Open | 2 | $1,480.60 | Nov 18, 11:55 AM |
| WL-03011077 | Labor | Open | 0.5 | $0.00 | Nov 18, 11:55 AM |
| WL-03011078 | Travel | Open | 151 | - | Nov 18, 11:55 AM |
| WL-03011079 | Travel | Open | 15 | - | Nov 18, 11:55 AM |