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← WO Overview

WO-01305088 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Blue Valley Dermatology — 12208 W 87th Street Pkwy, Ste 180,, Lenexa, KS, 66215-2896

Sep 18, 2025 → Sep 25, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 24, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 18 → Sep 19, 2025
1 business day (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 19 → Sep 22, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 25, 2025
3 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Sep 18, 2025 Completed: Sep 25, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0 / 4
Sep 18 → Sep 18 Ready for Scheduling ▶ Running 0 0 / 4
Sep 18 → Sep 18 Assigned ▶ Running 0 0 / 4
Sep 18 → Sep 19 Awaiting Parts - Customer ⏸ Paused 1 —
Sep 19 → Sep 22 Ready for Scheduling ▶ Running 1 1 / 4
Sep 22 → Sep 22 Assigned ▶ Running 0 1 / 4
Sep 22 → Sep 25 Scheduled ▶ Running 3 4 / 4
Sep 25 → Sep 25 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 5.7d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
5.7 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Sep 18, 2025 Due: Sep 26, 2025 Completed: Sep 25, 2025 (1 days early)
📅
6.0 days Total Age
⏱️
3.9d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528292
Midmark Service Request Dispatch Authorization - WO-00106057
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD/headrest won't tighten ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 727197 002-10307-01 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jill Ritchie
Owner
Kimberly Hardison
Created
Sep 17, 2025
Work Orders from this Case (1)
WO-01305088 (current) Invoiced
Repair • Thomas J Langenberg Jr
Created: Sep 18, 2025 • Closed: Sep 25, 2025
Completed with minor delays
Invoiced • 167 days old
🚨
Primary Delay 3.9 days stuck in "Scheduled"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Awaiting Parts - Customer
2.0d
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/22 KKelch called Jill to schedule for 9/25 between 2:30 and 3:30 pm. Customer confirmed. 

9/19/2025jsells

Ship To Name: Blue Valley Dermatology Ship To Address: 12208 W 87th Street Pkwy Ste 180 Ship To City/State: Lenexa, KS 66215-2896 Waybill (Tracking #): 1ZE444250375819064 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 19-SEP-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10307-01 SERIAL #: DESCRIPTION: KIT, HEADLOCK ASSY, 631


9/18 KHardison, Spoke to Makenna regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
installed new head lock assembly
🔍 Technician Findings
Head rest will not lock into position
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD/headrest won't tighten ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 727197 002-10307-01 1.00000
📄 Description
Midmark Model: 630 (Series) Human Form Procedures Chair

Timeline

📞
Case Linked Sep 17, 9:40 PM
Case Number: 00528292
Subject: Midmark Service Request Dispatch Authorization - WO-00106057
Status: Closed
📋
▶
2 Work Order Created Sep 18, 9:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Sep 18, 9:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
👤
Status: Awaiting Parts - Customer by Kaitlyn Kelch Sep 18, 9:47 AM
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 7m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Sep 19, 5:38 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 7h
⏳ 1.8 business days
👷
▶
2 Status: Assigned Sep 22, 9:03 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Thomas J Langenberg Jr
📅
▶
2 Dispatch Scheduled Sep 22, 12:32 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 3h 28m
⏳ 4.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Sep 25, 1:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 1h
⏱️
▶
2 3x Labor Added Sep 25, 2:34 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site
To: Completed
Duration in Previous: 54m
⏱️
▶
2 2x Labor Added Sep 25, 3:17 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Thomas Langenberg
From: Completed
To: Closed
Duration in Previous: 40m
📄
▶
2 Status: Ready to Bill Sep 26, 11:54 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:46 AM
Invoice Number: SM-242226

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

📞
Case 00528292
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Sep 25, 3:30 PM
Created
Sep 18, 9:17 AM
Invoice #
SM-242226

Work Details (5)

Name Type Status Qty Amount Date
WL-02949268 Labor Open 0.65 $0.00 Sep 25, 2:34 PM
WL-02949269 Labor Open 0.91666666666667 $110.00 Sep 25, 2:34 PM
WL-02949270 Travel Open 23 $110.00 Sep 25, 2:34 PM
WL-02949349 Labor Open 0.65 $0.00 Sep 25, 3:17 PM
WL-02949350 Travel Open 12 $0.00 Sep 25, 3:17 PM

Details