Midmark Service Request Dispatch Authorization - WO-00106061
Closed
Travel Zone 2
PROBLEM SUMMARY
NWD tripping the breaker - Special Billing
ADDITIONAL NOTES
Parts shipping VIA UPS Next Day Air. If part(s) are identified after speaking with Midmark Tech Service, the Service Company
Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial
number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer
approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or
parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2390528 Item 8000-008
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
AIR ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 727209 002-10453-00 1.00000
9/19 KSmith -- Left VM and sent email to schedule for Monday
9/18 KHardison: No ETA. Updated due date.
Ship To Name: Banfield Pet Hospital
Ship To Address: 3425 AMELIA DRIVE
Ship To City/State: ORCHARD PARK, NY 14127-1561
Waybill (Tracking #): 1ZE444250173041688
Carrier: UPS-Air-Next Day Air
LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE
09/18/2025 SRobinson- Called Colleen Roy, 1(716) 821-7961. Spoke with Colleen and gave her the WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
Replaced check valve part #0117698
(Midmark recommendation).
🔍Technician Findings
Unable to replicate breaker tripping.
⚠️Problem Description
Travel Zone 2
PROBLEM SUMMARY
NWD tripping the breaker - Special Billing
ADDITIONAL NOTES
Parts shipping VIA UPS Next Day Air. If part(s) are identified after speaking with Midmark Tech Service, the Service Company
Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial
number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer
approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or
parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2390528 Item 8000-008
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
AIR ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 727209 002-10453-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: Banfield Pet Hospital -- Midmark Repair -- WO-01305100
Completed Sep 19, 2025
From: Colleen.Roy@banfield.com
To: ksmith@emsar.com
Good morning,
Yes, Monday is fine!
Thank you,
Colleen Roy, LVT
Practice Manager
Banfield Pet Hospital l Orchard Park 1814
3425 Amelia Drive
Orchard Park, NY 14218
phone: 716-821-7961 l fax: 716-821-0238 l cell: 716-957-2224
Together, we will lead a revolution in pet health and wellness.
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, September 19, 2025 8:52 AM
📧
Email: Banfield Pet Hospital -- Midmark Repair -- WO-01305100
Completed Sep 19, 2025
To: colleen.roy@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Banfield Pet Hospital -- Midmark Repair -- WO-01305100
Body:
Hi Colleen,
The parts for the repair of your Midmark unit have shipped and are scheduled to arrive today.
Would Monday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer cover
📋
Outbound to +17168217961
Completed Sep 19, 2025
Left VM to schedule service. Sending email as well.
📋
Outbound to +17168217961
Completed Sep 18, 2025
09/18/2025 SRobinson- Called Colleen Roy, 1(716) 821-7961. Spoke with Colleen and gave her the WO# and advised a coordinator will be reaching out to schedule.
📅
WO-01305100 - Repair - VetPro 1000 (Series) - Orchard Park - Banfield Pet Hospital
Sep 22, 2025 9:30am – 10:30am
Work Order: WO-01305100
Account: MIDMARK
Customer Case Number: SR 1456886 WO-00106061
Location: Banfield Pet Hospital
Address: 3425 AMELIA DRIVE, Orchard Park, NY 14127
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2390528
Contact Name: Colleen Roy
Contact Phone: 7168217961
PDF
SRA_WO-00106061_ver1
Sep 18, 2025
JPG
sr-1456886 signed
Sep 22, 2025
Timeline
📞
Case Linked Sep 18, 8:34 AM
Case Number:00528332
Subject:Midmark Service Request Dispatch Authorization - WO-00106061
Status:Closed
📋
Work Order Created Sep 18, 9:34 AM
Work Order:WO-01305100
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonSep 18, 9:40 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Sep 18, 10:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:20m
📅
Status: Ready for Scheduling by Kimberly HardisonSep 18, 3:45 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:5h 44m
👷
▶
2
Status: Assigned Sep 19, 8:14 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Erwin Forster
🗓️
▶
2
Status: Scheduled Sep 19, 9:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-22T13:30:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Erwin ForsterSep 22, 11:55 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 1h
✔️
Status: Completed by Erwin ForsterSep 22, 2:05 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 10m
⏱️
4x Labor Added Sep 22, 7:07 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.5, 2.25, 81
🏁
Status: Closed by Erwin ForsterSep 22, 7:28 PM
From:Completed
To:Closed
Duration in Previous:5h 22m
📄
▶
2
Status: Ready to Bill Sep 23, 2:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
🧾
Invoice Created Sep 28, 1:00 PM
Invoice Number:SM-241814
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)