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WO-01305105 ↗ ServiceMax

SYRACUSE CITY SCHOOL DISTRICT • Inspection • PSM

📍 VAN DUYN ELEMENTARY — 401 LOOMIS AVE, SYRACUSE NY, 13207

Sep 18, 2025 → Jan 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (74 biz days late)
Active: 83 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 18 → Sep 26, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Oct 3, 2025
5 business days (counted)
Running total: 11 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Oct 3 → Oct 22, 2025
12 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 30, 2025
6 business days (counted)
Running total: 29 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Oct 30 → Dec 3, 2025
21 business days (counted)
Running total: 50 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Dec 3 → Jan 22, 2026
33 business days (counted)
Running total: 83 of ? biz days used
Created: Sep 18, 2025 Completed: Jan 22, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0
Sep 18 → Sep 26 Ready for Scheduling ▶ Running 6 6
Sep 26 → Oct 3 Assigned ▶ Running 5 11
Oct 3 → Oct 22 On Hold ▶ Running 12 23
Oct 22 → Oct 30 Ready for Scheduling ▶ Running 6 29
Oct 30 → Dec 3 Assigned ▶ Running 21 50
Dec 3 → Jan 22 Scheduled ▶ Running 33 83
Dispatch 0.0d
Holding 13.0d (excluded)
Coordinators 74.7d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
13.0 days
Coordinators
74.7 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Sep 18, 2025 Due: Jan 30, 2026 Completed: Jan 22, 2026 (8 days early)
📅
84.0 days Total Age
⏱️
33.4d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
69.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00528341
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test Service https://www.ebiotrack.com/omnicor/inspection.php?iid=10215
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alisha Morales
Owner
Leona Coonrod
Created
Sep 18, 2025
Work Orders from this Case (1)
WO-01305105 (current) Invoiced
Inspection • Bernard Thompson
Created: Sep 18, 2025 • Closed: Jan 22, 2026
Completed with significant delays
Invoiced • 167 days old
🚨
Primary Delay 33.4 days stuck in "Scheduled"
⏱️
Total Delay 69.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.5d / 1.0d SLA
Assigned
27.9d / 0.5d SLA
On Hold
13.0d
Scheduled
33.4d / 2.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/3 KSmith -- Scheduled for 1/22 with Alisha. Email logged on WO-01317736

12/3 KSmith -- All locations have been created. Sent all locations with possible dates to Alisha and am awaiting response (TD and BT)

12/1 KSmith -- Chatter to Scott to see when the rest of the locations for this account are due. So far this WO is the only one in RFS

10/30 KSmith -- Alisha wants to wait to schedule all their sites together

10/30 KSmith -- Sent email to schedule for 1/26

10/01/2025 LHill-rec'd call from Alisha. She be out for a few weeks and catching up. I advised her that we sent email to Acct. Mgr. to get this fixed in our system.


0/1 KSmith -- Chatter to Scott B, customers response that they are not due yet

10/01/2025 LHill-rec'd email from Alisah Morales-There seems to be a problem with your automated system. I’ve called repeatedly asking that the issue be fixed but as it stands now, none of our school’s scales need to be calibrated until late January – early February 2026. Thank you for your help.


9/26 KSmith -- Alisha is PTO until 10/1

9/26 KSmith -- Sent email to POCs to see if they would like to schedule in November and get back on their correct schedule or wait until January (last service was completed in January 2025)

09/19/2025 LHill-rec'd email from Healthservices-I believe this may have to wait until she returns, however there has been back and forth about this and at least one phone call has been made. Van Duyn is not due for calibration until January 2026.


09/19/2025 LHill-sent email to healthservices@scsd.us. to confirm contact & equipment.


09/18/2025 LHill-sent email to healthservices@scsd.us. to confirm contact & equipment.


09/18/2025 LHill-rec'd OOO reply from Alisha Morales-

I am out of the office until October 1st. If you're reaching out with a pressing matter, please contact Health Services at healthservices@scsd.us. Have a great day.


09/18/2025 LHill-sent email to Alisha Morales at amorales@scsd.us to confirm contact & equipment.


09/18/2025 LHill-LM at 315-435-4145  for Alisha Morales to confirm contact & equipment. 

 

🔧 Work Performed
Annual inspection.
🔍 Technician Findings
Annual inspection.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test Service https://www.ebiotrack.com/omnicor/inspection.php?iid=10215

Timeline

📞
Case Linked Sep 18, 8:39 AM
Case Number: 00528341
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 18, 9:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
2 Technician Assigned Sep 26, 9:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 23h
⚠️ 6.0 business days
⏸️
Status: On Hold by Kourtney Smith Oct 3, 11:34 AM
From: Assigned
To: On Hold
Duration in Previous: 7d 1h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Scott Berry Oct 22, 4:07 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 19d 4h
⚠️ 7.0 business days
👷
2 Technician Assigned Oct 30, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 21h
🚨 22.0 business days
👷
Technician Assigned by Kourtney Smith Dec 3, 12:41 PM
Technician: a0h8Y00000JzlFdQAJ, Taylor Duda
👷
3 Technician Assigned Dec 3, 3:59 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 34d 3h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-22T16:00:00.000+0000
🚨 34.0 business days
✔️
Status: Completed by Bernard Thompson Jan 22, 12:03 PM
From: Scheduled
To: Completed
Duration in Previous: 49d 20h
⏱️
2 3x Labor Added Jan 22, 5:28 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Bernard Thompson
From: Completed
To: Closed
Duration in Previous: 5h 26m
📄
2 Status: Ready to Bill Jan 23, 10:43 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🧾
Invoice Created Jan 23, 5:08 PM
Invoice Number: SM-252074

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Ready for Scheduling
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Assigned
Duration: 21.9 business days (threshold: 4.0 business hours)
Exceeded by 21.4 business days
Scheduled
Duration: 33.4 business days (threshold: 2.0 business days)
Exceeded by 31.4 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00528341
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Bernard Thompson
Scheduled
Jan 22, 11:00 AM
Created
Sep 18, 9:41 AM
Invoice #
SM-252074

Work Details (3)

Name Type Status Qty Amount Date
WL-03075650 Labor Open 0.25 $0.00 Jan 22, 5:28 PM
WL-03075651 Labor Open 0.5 $48.00 Jan 22, 5:28 PM
WL-03075652 Travel Open 5 - Jan 22, 5:28 PM

Details