Midmark Service Request Dispatch Authorization - WO-00106062
Closed
Zone 2
WD not getting power to the unit
Tampa product dispatch. May need a ladder or step stool install needed parts. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 2. Thank you!
Ship Exchanged Open 727220 10584900 1.00000
Ship Exchanged Open 727220 77001273 1.00000
Ship Exchanged Open 727220 62891706 1.00000
Ship Exchanged Open 727220 10570900 1.00000
9/22/25 RCook- Spoke with Tim, scheduled for 9/26/25. Arrival time between 9-11AM. States they have a step ladder onsite. Background check not required. Nothing else needed for tech to gain access to site.
9/22/2025jsells
Ship To Name: Pet Health of Hampstead
Ship To Address: 14810 US Highway 17
Ship To City/State: Hampstead, NC 28443-3217
Waybill (Tracking #): 1ZE444250374673697
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 19-SEP-2025
LINE NO: 1.1 QTY: 1 ITEM: 77001273 SERIAL #: DESCRIPTION: TERMINAL,FEM DISC,22-18 AWG J
LINE NO: 2.1 QTY: 1 ITEM: 10584900 SERIAL #: DESCRIPTION: SWITCH,ROUND ROCKER
LINE NO: 3.1 QTY: 1 ITEM: 62891706 SERIAL #: DESCRIPTION: TERMINAL, FEM DISC, 22-18 AWG
LINE NO: 4.1 QTY: 1 ITEM: 10570900 SERIAL #: DESCRIPTION: POWER SUPPLY,12 VDC
9/18/2025jsells
spoke with Rick and I gave him the wo # and told him someone will call him to schedule the visit
🔧Work Performed
9-26-25 CTM - Performed repair on the equipment . Replaced a total of 4 parts . Notified POC Rick Rockwell of completion .
🔍Technician Findings
9-26-25 CTM - Perform repair on central scavenger located . Notify POC of findings and completion . Notified POC Rick Rockwell of all the condensation located within the equipment . Parts were saturated with moisture.
⚠️Problem Description
Zone 2
WD not getting power to the unit
Tampa product dispatch. May need a ladder or step stool install needed parts. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 2. Thank you!
Ship Exchanged Open 727220 10584900 1.00000
Ship Exchanged Open 727220 77001273 1.00000
Ship Exchanged Open 727220 62891706 1.00000
Ship Exchanged Open 727220 10570900 1.00000
📄Description
Midmark - Central Scavenger - Waste Anesthetic Gas Disposal System Installation - Model: 40162800
📋
Outbound to +19108212013
Completed Sep 22, 2025
9/22/25 RCook- Spoke with Tim, scheduled for 9/26/25. Arrival time between 9-11AM. States they have a step ladder onsite. Background check not required. Nothing else needed for tech to gain access to site.
📋
Outbound to +19108212013
Completed Sep 18, 2025
spoke with Rick and I gave him the wo # and told him someone will call him to schedule the visit
📅
WO-01305110 - Repair - Central Scavenger - Hampstead - Pet Health of Hampstead
Sep 26, 2025 10:00am – 12:00pm
Work Order: WO-01305110
Account: MIDMARK
Customer Case Number: SR 1457074 WO-00106062
Location: Pet Health of Hampstead
Address: 14810 US Highway 17, Hampstead, NC 28443
Manufacturer: Midmark
Model #: Central Scavenger
Serial #: V2323401
Contact Name: Rick Rockwell
Contact Phone: 9108212013
Contact
📅
🚗 Travel Time - WO
Sep 26, 2025 8:00am – 10:00am
Work Order: WO-01305110
Account: MIDMARK
Customer Case Number: SR 1457074 WO-00106062
Location: Pet Health of Hampstead
Address: 14810 US Highway 17, Hampstead, NC 28443
Manufacturer: Midmark
Model #: Central Scavenger
Serial #: V2323401
Contact Name: Rick Rockwell
Contact Phone: 9108212013
Contact
PDF
SRA_WO-00106062_ver1
Sep 18, 2025
PDF
scavenger 9-26-25
Sep 26, 2025
Timeline
📞
Case Linked Sep 18, 8:37 AM
Case Number:00528335
Subject:Midmark Service Request Dispatch Authorization - WO-00106062
Status:Closed
📋
▶
2
Work Order Created Sep 18, 9:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
⏳2.0 business days
👷
▶
2
Technician Assigned Sep 19, 12:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:1d 2h, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Jessica SellsSep 22, 10:00 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:2d 21h
👷
▶
2
Technician Assigned Sep 22, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:50m
📅
▶
2
Dispatch Scheduled Sep 22, 10:57 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:6m
⚠️5.0 business days
⏱️
▶
2
2x Labor Added Sep 26, 9:34 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From:Scheduled
To:Tech On Site
Duration in Previous:3d 22h
⏱️
Labor Added Sep 26, 10:47 AM
Type:Labor
Status:Open
Qty:1.5
🚗
▶
2
Travel Added Sep 26, 11:19 AM
Travel Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site
To:Completed
Duration in Previous:1h 47m
⏱️
▶
2
Labor Added Sep 26, 1:57 PM
Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:2h 36m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 29, 11:21 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number:SM-242289
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)