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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01305114 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 St Johns Riverside Hospital — 967 N Broadway, Yonkers NY, 10701

Sep 18, 2025 → Sep 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 2, 2025
✓ SLA Met (4 biz days early)
Active: 4 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Sep 27, 2025)
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Sep 18 → Sep 22, 2025
2 business days (not counted)
2d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 24, 2025
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 27, 2025
2 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 18, 2025 Completed: Sep 27, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0
Sep 18 → Sep 22 Ready for Release ⏸ Paused 2 —
Sep 22 → Sep 24 Scheduled ▶ Running 2 2
Sep 24 → Sep 27 Tech On Site ▶ Running 2 4
Dispatch 0.1d
Holding 3.0d (excluded)
Coordinators 2.8d
Field Work 3.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
3.0 days
Coordinators
2.8 days
Over SLA
Field Work
3.9 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 18, 2025 Due: Oct 2, 2025 Completed: Sep 30, 2025 (2 days early)
📅
8.1 days Total Age
⏱️
3.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528369
URGENT Philips WO Request
Closed
PAID PREVENTATIVE MAINTENANCE. Cust requested onsite PM.
Priority
Standard
Origin
Email
Reason
New Case
Contact
George Shnayder
Owner
Shelby Robinson
Created
Sep 18, 2025
Work Orders from this Case (2)
WO-01305113 Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Sep 18, 2025 • Closed: Sep 27, 2025
WO-01305114 (current) Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Sep 18, 2025 • Closed: Sep 29, 2025
Completed with minor delays
Invoiced • 167 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
3.0d
Scheduled
2.8d / 2.0d SLA
Tech On Site
2.7d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/22/2025 RArnold- Called (914) 964-4970 for George. He confirmed to have Nkosi on site this Wed 09/24. 

 

09/22/2025 RArnold- Called (914) 964-4970 for George. He answered but could not hear me.

09/18/2025 RArnold- Called (914) 964-4970 for George Shnayder. He out till Monday. Spoke to Matthew. He said that there should be 8. Address confirmed. Will need to talk to George on Monday when he gets back in the office about scheduling, additional devices and credentialing. Sending email and including Matthew

mmandese@riversidehealth.org

gshrayder@riversidehealth.org

🔧 Work Performed
PAID PREVENTATIVE MAINTENANCE. Cust requested onsite PM.
🔍 Technician Findings
PAID PREVENTATIVE MAINTENANCE. Cust requested onsite PM.
⚠️ Problem Description
PAID PREVENTATIVE MAINTENANCE. Cust requested onsite PM.
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Sep 18, 9:33 AM
Case Number: 00528369
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 18, 10:08 AM
Work Order: WO-01305114
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Sep 18, 10:49 AM
From: Entered
To: Ready for Release
Duration in Previous: 40m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Sep 22, 1:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-24T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 4d 3h
⏳ 3.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Sep 24, 2:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
⏳ 3.0 business days
⏱️
2x Labor Added Sep 27, 1:58 AM
Type: Labor
Status: Open
Qty: 2.5
✔️
Status: Completed by Nkosi Wilson Sep 27, 12:14 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 22h
⏳ 1.0 business days
🏁
Status: Closed by Nkosi Wilson Sep 29, 9:08 PM
From: Completed
To: Closed
Duration in Previous: 2d 8h
⏱️
▶
2 Labor Added Sep 30, 1:33 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 28m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:26 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 34m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:23 PM
Invoice Number: SM-242809

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.2 business hours
Tech On Site
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00528369
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Sep 24, 8:00 AM
Created
Sep 18, 10:08 AM
Invoice #
SM-242809

Work Details (3)

Name Type Status Qty Amount Date
WL-02951883 Labor Open 2.5 $150.00 Sep 27, 1:58 AM
WL-02951884 Labor Open 2 $155.00 Sep 27, 1:58 AM
WL-02954473 Labor Open 0.016666666666667 $38.00 Sep 30, 1:33 PM

Details