10/8 KKelch called Stefani to schedule for tomorrow between 2:30 and 3:30 pm. Customer confirmed.
10/7/25 CDempsey- waiting on customer to reply.
10/6 KKelch called Stefani to schedule for 10/9 between 11:30 and 12:30 pm. Left VM.
10/2/2025 Sramen - parts ETA 10/6. Updated due date and removed delay code.
10/1/25 RCook- Emailed Stefani with update. Will call to schedule once tracking updates with ETA.
10/1/25 RCook- Called Stefani to advise that we have received WO and tracking but ETA has not updated on UPS website. Busy tone.
🔧Work Performed
Tech was handed the battery that was sent to the customer. Tech installed the new battery and powered up the vitals monitor. After powering up the vitals machine, tech static tested the machine and all tested fine. Tech showed the charge nurse and she was happy the vitals monitor was working again.
🔍Technician Findings
Tech arrived on site and was told that the vitals monitor stating low battery, all in red, and powers down.
⚠️Problem Description
Vitals Monitor stating low battery. all in red. powers down.
Part needed
QTY 1 PN Batt22 https://www.ebiotrack.com/workorder.php?wo=68299
📋
Outbound to +16025405172
Completed Oct 8, 2025
10/8 KKelch called Stefani to schedule for tomorrow between 2:30 and 3:30 pm. Customer confirmed.
📋
Outbound to +16025405172
Completed Oct 6, 2025
10/6 KKelch called Stefani to schedule for 10/9 between 11:30 and 12:30 pm. Left VM.
📧
Email: EMSAR Request for service at VM Glendale - (AZ46-C03385)
Completed Oct 1, 2025
To: snaranjo@villagemedical.com
CC: kaitlyn.kelch@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Glendale - (AZ46-C03385)
Body:
Hi Stefani Naranjo,
I hope you're doing well. I wanted to provide you with an update regarding your service request for the repair on your vitals monitor. We are currently waiting to receive tracking information for the parts needed to complete the repair.
Once the tracking details are confirmed and the parts are on
📋
Outbound to +16234014982
Completed Oct 1, 2025
10/1/25 RCook- Called Stefani to advise that we have received WO and tracking but ETA has not updated on UPS website. Busy tone.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 25, 2025
To: snaranjo@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305126Location: VM Glendale - (AZ46-C03385)Address: 5421 W Thunderbird Rd. Glendale, AZ 85306Device: Problem Description: Vitals Monitor stating low battery. all in red. powers do
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 18, 2025
To: snaranjo@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01305126Location: VM Glendale - (AZ46-C03385)Address: 5421 W Thunderbird Rd. Glendale, AZ 85306Device: Problem Description: Vitals Monitor stating low battery. all in red. powers do
📅
WO-01305126 - Virtual Tech - Field Repair - Glendale - VM Glendale - (AZ46-C03385)
Oct 9, 2025 5:30pm – 7:30pm
Work Order: WO-01305126
Account: VillageMD
Customer Case Number:
Location: VM Glendale - (AZ46-C03385)
Address: 5421 W Thunderbird Rd., Glendale, AZ 85306
Manufacturer:
Model #:
Serial #:
Contact Name: Stefani Naranjo
Contact Phone: 623-401-4982
Contact Email: snaranjo@villagemedical.com
Due Dat
Timeline
📞
Case Linked Sep 17, 3:34 PM
Case Number:00528200
Subject:FW: New VillageMD Service Request Submitted Ticket: 17576 * No quote needed per SMC
Status:Closed
📋
▶
2
Work Order Created Sep 18, 10:29 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Sep 18, 10:46 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:L2 Screening
To:Awaiting Parts
Duration in Previous:17m
⚠️9.0 business days
🔩
▶
2
Parts Added Sep 30, 8:04 PM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:12d 9h
👷
▶
2
Technician Assigned Oct 1, 3:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Reschedule
To:Assigned
Duration in Previous:19h 53m
⏳4.0 business days
👷
Technician Assigned by Kaitlyn KelchOct 6, 11:20 AM
Technician:Andrew Przybyla
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Oct 8, 1:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-10-09T21:30:00.000+0000
⏳2.0 business days
🚗
Travel Added Oct 9, 1:49 PM
Type:Travel
Status:Open
Qty:82
⏱️
2x Labor Added Oct 9, 3:19 PM
Type:Labor
Status:Open
Qty:1, 2
🔧
Status: Tech On Site by Andrew PrzybylaOct 9, 3:30 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 1h
✔️
Status: Completed by Andrew PrzybylaOct 9, 5:46 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 15m
🏁
Status: Closed by Andrew PrzybylaOct 9, 6:30 PM
From:Completed
To:Closed
Duration in Previous:43m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Oct 14, 6:04 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Oct 15, 2:16 PM
Invoice Number:SM-243562
Bottlenecks
Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)