Detailed work order timeline, KPIs, and analysis
AGILENT TECHNOLOGIES (VPD-FIELD) • Repair/PM • PSM
📍 Vapor Technologies Inc — 6400 Dry Creek Pkwy, Longmont CO, 80503
Sep 18, 2025 → Oct 9, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 18 → Sep 18 | Created | ▶ Running | 0 | 0 |
| Sep 18 → Sep 18 | Ready for Scheduling | ▶ Running | 0 | 0 |
| Sep 18 → Sep 18 | Assigned | ▶ Running | 0 | 0 |
| Sep 18 → Sep 26 | Awaiting Parts - Customer | ⏸ Paused | 6 | — |
| Sep 26 → Sep 26 | Ready for Scheduling | ▶ Running | 0 | 0 |
| Sep 26 → Oct 3 | Assigned | ▶ Running | 5 | 5 |
| Oct 3 → Oct 3 | Scheduled | ▶ Running | 0 | 5 |
| Oct 3 → Oct 3 | Reschedule | ▶ Running | 0 | 5 |
| Oct 3 → Oct 7 | Scheduled | ▶ Running | 2 | 7 |
| Oct 7 → Oct 8 | Tech On Site | ▶ Running | 1 | 8 |
10/8/25 CDempsey- wo complete. however Curtis has to leave open while he travels home.
10/3/25 RCook- LM with Brad advising to disregard previous VM and our technician will be onsite on 10/7/25.
10/3/25 RCook- Spoke with Curtis states that he spoke with Agilent and the parts for the VPD in Bryan, TX will not arrive for about 2 weeks and he can go to CO on Monday and complete service on Tuesday as planned.
10/3/25 RCook- Called Brad Rice to reschedule for 10/8/25. Technician will be traveling to Bryan TX on 10/6/25 and will not be able to travel to CO. LM with Brad to reschedule. Waiting for return call.
10/3/25 RCook- Spoke with Brad Rice, states that he cannot wait to do this repair/PM until the parts for WO-01306736 come in and is desperate to get this completed as they are currently using a loaner. Scheduled for 10/7/25. Arrival time between 8-10AM.
Name of person you are speaking with: Bradley Rice
1. Onsite Access Requirements· Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No, technician will need to call Brad Rice when onsite and he will let him in.
· Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?No
Customer Response: No
2. Parts Delivery (if applicable)- N/A· Have the shipped parts been received? ☒ Yes /☐ No
(provide the list of Parts sent if known)
o Did they confirm each part number has arrived? ☐ Yes /☒ No
o (If No to the above): Did they confirm total number of parts? ☒ Yes /☐ No
o (If No to the above): Did they refuse to confirm parts? ☐ Yes /☒ No
· Where will the technician be able to locate the parts onsite?
Customer Response:
· If parts have not arrived yet but have an ETA:
o Can the site place the parts near the equipment? ☐ Yes /☐ No
o (If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation· Confirm scheduled service date: 10/7/25
· Confirm arrival window (2–4 hrs): 8-10AM
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)· Will you be the onsite POC on the scheduled date? Yes
· Best phone number for technician to use: 303-845-1425
· (If the above answer is NO): Onsite POC Name & Number:
10/3/25 lcoonrod
per email from from Bradley Rice/locations: I'm unable to get ahold of anyone at Agilent or EMSAR to coordinate a date for repair. I've had the service parts in my office for a couple of weeks now.
Per email from Wm. George: Please assist; all parts are delivered.
9/29/25 RCook- LM with Bradley Rice to discuss parts and WO-01306736(parts have not shipped). Need to schedule these WOs together.
9/26/25 RCook- LM with Bradley Rice to advise WO has been received and confirm parts.
9/26/25 RCook- Sent teams message to DCarvalho stating; David Carvalho Do you know what the plan for Curtis is for next week? I see that he is going to OR for a couple of VPD WOs but I only see travel into OR. I have a VPD in CO for him, was this part of the plan. Send him to OR then CO after?
9/26/25 lcoonrod
all parts have delivered
9/18/25 lcoonrod parts have not shipped yet
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02940474 | Parts | Open | 1 | $0.00 | Sep 18, 10:43 AM |
| WL-02940475 | Parts | Open | 1 | $0.00 | Sep 18, 10:43 AM |
| WL-02940476 | Parts | Open | 1 | $0.00 | Sep 18, 10:43 AM |
| WL-02940477 | Parts | Open | 1 | $0.00 | Sep 18, 10:43 AM |
| WL-02940478 | Parts | Open | 1 | $0.00 | Sep 18, 10:43 AM |
| WL-02959519 | Expenses | Open | 1 | $283.36 | Oct 3, 4:34 PM |
| WL-02959520 | Expenses | Open | 1 | $169.79 | Oct 3, 4:34 PM |
| WL-02959521 | Expenses | Open | 1 | $276.02 | Oct 3, 4:34 PM |
| WL-02964186 | Labor | Open | 9 | $0.00 | Oct 8, 8:15 PM |
| WL-02964187 | Labor | Open | 0.5 | $0.00 | Oct 8, 8:15 PM |
| WL-02964188 | Labor | Open | 5 | $582.00 | Oct 8, 8:15 PM |
| WL-02964189 | Labor | Open | 0.5 | $0.00 | Oct 8, 8:15 PM |
| WL-02964190 | Labor | Open | 10 | $0.00 | Oct 8, 8:15 PM |
| WL-02964191 | Expenses | Open | 1 | $50.00 | Oct 8, 8:15 PM |
| WL-02964192 | Expenses | Open | 1 | $50.00 | Oct 8, 8:15 PM |
| WL-02964193 | Expenses | Open | 1 | $25.00 | Oct 8, 8:15 PM |
| WL-02964194 | Expenses | Open | 1 | $30.00 | Oct 8, 8:15 PM |
| WL-02964195 | Expenses | Open | 1 | $14.88 | Oct 8, 8:15 PM |
| WL-02964196 | Expenses | Open | 1 | $85.00 | Oct 8, 8:15 PM |
| WL-02964197 | Expenses | Open | 1 | $85.00 | Oct 8, 8:15 PM |
| WL-02964198 | Travel | Open | 1070 | $800.00 | Oct 8, 8:15 PM |
| WL-02964199 | Travel | Open | 12 | $150.00 | Oct 8, 8:15 PM |