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← WO Overview

WO-01305134 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Idaho Skin Institute of Twin Falls — 1411 Falls Ave E Ste 1002, Twin Falls ID, 83301-3455

Sep 18, 2025 → Sep 30, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 24, 2025
✗ SLA Missed (4 biz days late)
Active: 8 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 19, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 20, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Sep 20 → Sep 22, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 23 → Sep 30, 2025
5 business days (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Oct 1, 2025
1 business day (counted)
Running total: 8 of 4 biz days used
Created: Sep 18, 2025 Completed: Oct 1, 2025
Business Days Used 8 / 4
0 4d budget +4d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0 / 4
Sep 18 → Sep 18 Ready for Scheduling ▶ Running 0 0 / 4
Sep 18 → Sep 18 Assigned ▶ Running 0 0 / 4
Sep 18 → Sep 19 Scheduled ▶ Running 1 1 / 4
Sep 19 → Sep 20 Tech On Site ▶ Running 0 1 / 4
Sep 20 → Sep 22 Awaiting Parts ⏸ Paused 1 —
Sep 22 → Sep 23 Ready for Scheduling ▶ Running 1 2 / 4
Sep 23 → Sep 30 Scheduled ▶ Running 5 7 / 4
Sep 30 → Oct 1 Tech On Site ▶ Running 1 8 / 4
Dispatch 0.0d
Material Management 1.0d
Coordinators 9.6d
Field Work 1.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.0 days
Coordinators
9.6 days
Over SLA
Field Work
1.4 days
Billing
0.0 days
Created: Sep 18, 2025 Due: Oct 6, 2025 Completed: Oct 1, 2025 (5 days early)
📅
9.2 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
5.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 19, 2025
Visit 2 Sep 30, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528405
Midmark Service Request Dispatch Authorization - WO-00106069
Closed
Zone 2 RGIV/Chair beeps during function movement/Home function not working properly ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marlee Gunter
Owner
Sherry Reich
Created
Sep 18, 2025
Work Orders from this Case (1)
WO-01305134 (current) Invoiced
Repair • Michah Brackett
Created: Sep 18, 2025 • Closed: Sep 30, 2025
Completed with minor delays
Invoiced • 167 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.7d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/25/2025 SRobinson- due date updated to match tracking.Arrival 09/30. 1ZE444250373920617

9/24/25 lcoonrod

Your shipment

1ZE444250373920617

Estimated delivery

Monday, September 29 between 10:00 A.M. - 1:00 P.M. 


9-24 Mburris

1ZE444250373920617

Estimated delivery

Monday, September 29 between 10:00 A.M. - 1:00 P.M


9-23 Mburris called site and set appt Marlee

9-23 Mburris

1ZE444250373920617

Estimated delivery

Friday, September 26 between 10:30 A.M. - 1:30 P.M



9/22/25 SReich

Order No: 727714 Customer PO No: SR1455602 Customer: Midmark No Charge Service Request NO: 1455602 Ship To Name: Idaho Skin Institute of Twin falls Ship To Address: 1411 Falls Ave E Ste 1002 Ship To City/State: Twin Falls, ID 83301-3455 Waybill (Tracking #): 1ZE444250373920617 Carrier: UPS-Parcel-Ground



9-18 Mburris called spoke with Marlee and set 

9/18/25 SReich - Spoke to Crystal, gave her the WO # and told her someone would be reaching out to schedule. 

🔧 Work Performed
9-30-25-MBRAC-THE MOTOR CONTROL HUB PCB AND THE PC BOARD WAS NOT WORKING PROPERLY. THE PC BOARD BLEW FUSES AFTER REPLACING HUB PCB. I CONTACTED MIDMARK ABOUT A PC I HAD IN STOCK AND IT WAS THE CORRECT PART NUMBER SO I REPLACED BOARD AND DID CALIBRATION AND FUNCTION PER MIDMARK SPECS AND PUT BACK IN SERVICE. 9-19-25-mbrac-after diagnosing codes and chair functions determined the chair needed a motor hub board.
🔍 Technician Findings
Zone 2 RGIV/Chair beeps during function movement/Home function not working properly ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
⚠️ Problem Description
Zone 2 RGIV/Chair beeps during function movement/Home function not working properly ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model: 630 (Series) Human Form Procedures Chair

Timeline

📞
Case Linked Sep 18, 10:27 AM
Case Number: 00528405
Subject: Midmark Service Request Dispatch Authorization - WO-00106069
Status: Closed
📋
▶
2 Work Order Created Sep 18, 10:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
4 Technician Assigned Sep 18, 1:03 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 5m
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-19T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Michah Brackett Sep 19, 1:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
📦
▶
2 Parts Requested Sep 19, 8:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Michah Brackett
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 6h 5m
⏱️
5x Labor Added Sep 19, 8:06 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1, 97
⏳ 1.5 business days
📅
Status: Ready for Scheduling by Sherry Reich Sep 22, 3:28 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 19h
🗓️
▶
2 Status: Scheduled Sep 23, 1:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-29T18:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Sep 24, 11:04 AM
Scheduled For: 2025-09-30T18:00:00.000+0000
⏳ 2.0 business days
🔩
Parts Added Sep 25, 12:35 PM
Type: Parts
Status: Open
Qty: 1
⏳ 4.0 business days
📅
Dispatch Scheduled by Michael Burris Sep 30, 10:31 AM
Scheduled For: 2025-09-30T20:00:00.000+0000
🔧
Status: Tech On Site by Michah Brackett Sep 30, 4:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 3h
✔️
Status: Completed by Michah Brackett Sep 30, 9:36 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 3m
⏱️
▶
2 5x Labor Added Sep 30, 9:50 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 14m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Oct 2, 11:38 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Oct 3, 1:51 PM
Invoice Number: SM-242628

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00528405
Closed
📦
Parts Order 00082105
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michah Brackett
Scheduled
Sep 30, 4:00 PM
Created
Sep 18, 10:53 AM
Invoice #
SM-242628

Work Details (11)

Name Type Status Qty Amount Date
WL-02943232 Labor Open 2.5 $0.00 Sep 19, 8:06 PM
WL-02943233 Labor Open 1 $110.00 Sep 19, 8:06 PM
WL-02943234 Labor Open 2.5 $0.00 Sep 19, 8:06 PM
WL-02943235 Travel Open 97 $110.00 Sep 19, 8:06 PM
WL-02943236 Travel Open 97 $0.00 Sep 19, 8:06 PM
WL-02949100 Parts Open 1 $0.00 Sep 25, 12:35 PM
WL-02955355 Labor Open 2.5 $0.00 Sep 30, 9:50 PM
WL-02955356 Labor Open 2.5 $275.00 Sep 30, 9:50 PM
WL-02955357 Labor Open 2.5 $0.00 Sep 30, 9:50 PM
WL-02955358 Travel Open 97 $110.00 Sep 30, 9:50 PM
WL-02955359 Travel Open 97 $0.00 Sep 30, 9:50 PM

Details